Customer Experience Jobs in USA

572,886 open positions · Updated daily

Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

Principal Software Engineer - Backend

Company: TCGplayer

Location: USA

Posted Jan 30, 2025

eBay is a global ecommerce leader committed to reinventing the future of ecommerce for enthusiasts. The Seller Experience Group Online Selling Team is seeking a software engineer with 12+ years of experience in distributed systems, C#, ASP.Net, and microservices in an AWS cloud-based architecture. The role involves leading TCGplayer's migration to a domain-driven microservice architecture, architecting a new multivertical seller platform, and participating in the Principals Guild to set technical direction. eBay is an equal opportunity employer, committed to diversity and inclusion.

Senior Manager Communications

Company: Affirm

Location: USA

Posted Jan 30, 2025

Affirm is seeking a highly talented, results-oriented communications professional to join their team. The ideal candidate should be a self-starter, persuasive storyteller, critical thinker, and problem solver. They should have excellent writing skills, be highly organized, and detail-oriented. The role involves partnering with other communications experts, marketers, and cross-functional teams to advance Affirm's mission and business objectives through creative storytelling. The candidate will develop and execute communications strategies, manage complex issues, coach executives, build and manage media relationships, and measure the impact of communications initiatives. The position can be based in New York or San Francisco, with flexibility for remote work. The ideal candidate should have 10+ years of PR/communications experience, proven experience in driving high-impact results, exceptional writing skills, a collaborative mindset, excellent project management skills, and a data-driven approach to communications.

Manager - Solutions Engineering

Company: Saviynt

Location: USA

Posted Jan 30, 2025

Saviynt is a high-growth Platform as a Service company specializing in Identity Authority to secure and empower the modern workplace. The Manager Solutions Engineering role involves growing the Solutions Engineering team, selling integrated Access Governance and Cloud Security solutions, and providing expert knowledge to customers. The ideal candidate should have 8+ years of experience in Cloud Security or Identity and Access Management, strong communication skills, and the ability to work independently and collaboratively. Saviynt offers a positive work environment with growth opportunities and is an equal opportunity employer.

Sales Development Representative

Company: Lumos

Location: USA

Posted Jan 29, 2025

The job posting is for a Sales Development Representative role at Lumos, a B2B SaaS company. The successful candidate will work closely with Account Executives to identify key decision-makers and prospects, build value-based outreach plans, and create a positive first impression for prospects and customers. The role requires 1+ years of B2B SaaS Sales Development experience, a proven track record of achieving sales targets, and experience with outbound prospecting and cold-calling. Lumos values adaptability, grit, empathy, and the ability to work in a startup environment. The pay range is $80,000 - $90,000 USD with OTE.

Senior Regulatory Affairs Strategist

Company: ClinChoice

Location: USA

Posted Jan 30, 2025

ClinChoice, a global full-service CRO, is seeking a Director of Pharmacovigilance for a permanent FTE position. The role involves coordinating regulatory compliance functions, managing drug listing data, and ensuring compliance with NDA and BLA requirements. The ideal candidate should have a science degree, 5+ years of relevant experience, and strong communication and analytical skills. ClinChoice, with over 28 years of experience, is committed to accelerating the development and commercialization of innovative drugs and devices, fostering a collaborative and quality-focused culture.

Senior Manager - Global Tax Reporting and Projects

Company: Dropbox

Location: USA

Posted Jan 30, 2025

The job posting is for a Senior Tax Manager position in a fast-paced, multinational enterprise. The role involves supporting tax reporting and compliance processes, assisting with tax accounting and direct tax functions, and driving process efficiencies. The ideal candidate should have 6+ years of corporate tax and public accounting experience, strong technical and communication skills, and a deep understanding of ASC 740. Preferred qualifications include experience modeling tax scenarios, project management skills, and tech sector experience, particularly in a SAAS environment.

Customer Success Manager

Company: Fullpath

Location: USA

Posted Jan 30, 2025

The company is seeking a highly skilled Customer Success Manager to join their team. The role involves building relationships with clients, collaborating with a diverse team, and ensuring exceptional service. Responsibilities include executing a framework for ROI communication, analyzing customer performance, and influencing customer lifetime value. Requirements include 2+ years of B2B SaaS experience, digital marketing knowledge, data analysis skills, CRM experience, and strong communication abilities. The position offers competitive compensation, flexible hours, and opportunities for growth in a fast-paced startup environment.

Real Estate Account Executive

Company: Truehold

Location: USA

Posted Jan 29, 2025

Truehold is a leading provider of residential sale-leasebacks, helping homeowners unlock their equity without debt or moving. The company is rapidly expanding, operating in over 20 cities and completing 2000+ transactions. Truehold's team of real estate experts delivers exceptional service, focusing on clear communication and unwavering support. Employees are encouraged to build strong relationships, learn the product, and serve as brand ambassadors. The company offers a collaborative culture, competitive benefits, and flexible work arrangements.

SR Delivery Manager Technical Support

Company: Rackspace

Location: USA

Posted Jan 29, 2025

Rackspace is excited to announce a new partnership and the need to hire a Senior Delivery Manager of Technical Support. This individual will lead a team in designing and migrating a client's infrastructure into Rackspace Data Centers. Key responsibilities include managing customer retention, leading large infrastructure operations, and developing strategies for service delivery improvements. The ideal candidate should have a Bachelor's degree, preferably in a related field, and at least 7 years of relevant work experience, including direct people management and experience in the healthcare industry. The role is remote, with a preference for candidates living in the West Coast or Texas, and offers a competitive salary range.

Staff Rust Engineer

Company: Irreducible

Location: USA

Posted Jan 30, 2025

Irreducibles is a high-performance cryptography startup with a unique hardware twist, seeking a Senior Software Optimization Engineer. The role involves productizing Binius, a binary field proof system, and working closely with other engineers across the stack. The company is building a cost-efficient compute stack for advanced cryptographic proofs, specifically zkSNARKs, to address scalability and privacy limitations in today's blockchains. They are committed to creating a diverse and inclusive workplace.

Senior Manager Retail Partnerships

Company: Toast

Location: USA

Posted Jan 30, 2025

Toast is seeking a Sr Manager of Retail Partnerships to build and manage external relationships and drive cross-functional internal workstreams. The role involves developing and executing business development strategy and tactics, conducting market analysis, collaborating with various teams to identify potential partners, and leading external partner conversations. The ideal candidate should have 5-10 years of experience in partnerships, business development, SaaS technology, or management consulting, with strong analytical skills, excellent interpersonal skills, and the ability to work in a fast-paced environment.

Senior Marketing Operations Manager

Company: Twilio

Location: USA

Posted Jan 29, 2025

Twilio is seeking a Senior Marketing Operations Manager to join their team. The role involves architecting and managing systems and processes that support the handoff of leads between Marketing and Sales. Responsibilities include owning the Lead Factory, implementing lead scoring, managing lead routing and flow, documenting processes, integrating technologies, and optimizing the marketing technology stack. The ideal candidate should have 8+ years of Marketing Operations experience, a deep technical understanding of Marketo, and experience with the marketing tech stack including CRM, Salesforce, and enrichment tools. The role is remote-based in the United States, excluding California, Connecticut, New York, New Jersey, Pennsylvania, and Washington.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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