Customer Experience Jobs in USA

572,886 open positions · Updated daily

Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

Healthcare Quality and Accreditation Specialist

Company: Curai

Location: USA

Posted Jan 23, 2025

Curai Health, an AI-powered virtual clinic, is seeking a Healthcare Quality and Accreditation Specialist. The role involves managing compliance with NCQA standards, overseeing quality metrics, and ensuring telemedicine services adhere to industry-leading standards. The specialist will lead clinical quality and accreditation initiatives, collaborate with various teams, and drive continuous improvement in clinical quality. The ideal candidate should have a Bachelor's degree in Healthcare Administration, Nursing, or a related field, with a minimum of 35 years of experience in clinical quality accreditation or healthcare compliance. Strong knowledge of NCQA standards, excellent analytical and communication skills, and the ability to work in a remote, fast-paced environment are required. Curai Health offers competitive compensation, unlimited PTO, flexible working hours, remote working options, excellent benefits, and a 401k plan with employer matching.

VP of Product Management - Platform

Company: Degreed

Location: USA

Posted Jan 23, 2025

Degreed is seeking a dynamic and experienced VP of Product Management to join their Platform Product team. The role involves defining and executing the vision strategy and roadmap for Degreed's enterprise platform. Key responsibilities include product strategy and vision, roadmap development, team leadership, stakeholder collaboration, market analysis, product lifecycle management, customer advocacy, metrics and KPIs, and product enablement. The ideal candidate should have 10+ years of product management experience, deep expertise in enterprise software and SaaS platform ecosystems, agile expertise, technical proficiency, and a relevant degree. The compensation package is $250,000 - $300,000, with comprehensive benefits including health insurance, dental and vision plans, life insurance, disability insurance, 401k retirement savings plan, education benefit, parental leave, unlimited PTO, and a wellness stipend.

Senior Product Designer

Company: AllTrails

Location: USA

Posted Jan 23, 2025

AllTrails, a globally recognized outdoors platform, is seeking a Senior Product Designer with 5+ years of experience. The role involves designing and shipping high-quality, user-centric products for web, iOS, and Android. The ideal candidate should have a strong product design sensibility, excellent UX/UI skills, and the ability to collaborate effectively across functions. AllTrails offers a competitive compensation package, wellbeing benefits, flexible work arrangements, and a commitment to diversity and inclusivity.

Prompt Writer

Company: Apollo.io

Location: USA

Posted Jan 23, 2025

The role of a Prompt Writer at Apolloio involves developing and guiding the vision for expanding the company's template library, designing and refining prompts for various sales tasks, collaborating with cross-functional teams, optimizing the prompt generation process, integrating prompt designs into NLP models, evaluating and iterating on prompt designs, developing KPIs, and staying updated on AI advancements. The ideal candidate should have AI and NLP expertise, prompt writing proficiency, GTM or sales experience, analytical skills, familiarity with large language models, creative and strategic thinking, effective communication skills, and a keen eye for detail.

Transaction Coordinator

Company: Truehold

Location: USA

Posted Jan 23, 2025

Truehold, a leading Single-Family Rental platform, is seeking a detail-oriented Transaction Coordinator. The role involves drafting and managing Purchase and Sale Agreements, assisting with due diligence tasks, and providing vacation coverage. The ideal candidate should have strong organizational skills, proficiency in Microsoft Office Suite, and familiarity with real estate transaction processes. A Bachelor's degree in Real Estate Business or related field is preferred, along with 12 years of experience in real estate transactions. Truehold values professionalism, teamwork, and adaptability.

Transaction Manager

Company: Truehold

Location: USA

Posted Jan 23, 2025

Truehold, a leading provider of residential sale-leasebacks, is seeking a Transaction Manager with 2+ years of experience in real estate mortgage processing or a similar role. The role involves managing the end-to-end process from contract signing to closing, reviewing documents, and partnering with external parties to ensure smooth transactions. The company offers a collaborative culture, competitive benefits, and flexible work arrangements. The mission is to create a new type of senior living that enables people to enjoy their health and wealth as they age without giving up their homes.

Principal Product Manager - Docking

Company: Lime

Location: USA

Posted Jan 23, 2025

Lime, a leading global shared electric vehicle company, is seeking a Principal Product Manager for its Vehicle PM team. The role involves defining the product vision, leading cross-functional teams, and driving product development. The ideal candidate should have extensive experience in hardware or firmware product development, a passion for Lime's mission, and strong empathy for customers. The role is remote-friendly but requires travel to US locations. Lime offers competitive compensation, health and wellness benefits, flexible vacation policies, and professional growth opportunities.

Trainer - Customer Success

Company: brightwheel

Location: USA

Posted Jan 23, 2025

Brightwheel is seeking a trainer for its customer-facing teams. The ideal candidate is a teacher and coach who can help new team members ramp up effectively during their first 30 days. This includes ownership over training, ensuring new hires meet necessary metrics, and collaborating with stakeholders to identify additional training needs. The role involves identifying and organizing all skills topics and training needed for new employees, revamping and developing training materials, and setting new hire goals. The candidate should have 3+ years of experience in a customer-facing role, demonstrated coaching and teaching skills in a remote environment, and strong prioritization and sales skills. Brightwheel offers a competitive compensation package, including base salary, equity, and benefits.

Director - R&D Change Management Communications

Company: Twilio

Location: USA

Posted Jan 23, 2025

Twilio, a global company that opposes racism and promotes diversity, equity, and inclusion, is seeking a Director of Strategic Communications for its RampD organization. The role involves creating and leading executive-level messaging, developing communication strategies, and managing multiple initiatives. The ideal candidate should have 8-10 years of executive communications experience, strong writing skills, strategic thinking, and the ability to handle crises. The role is remote but not eligible for hiring in San Francisco, CA, Oakland, CA, or San Jose, CA. Approximately 5-10 travel is anticipated.

Manager, Engineering - Search

Company: MyFitnessPal

Location: USA

Posted Jan 23, 2025

MyFitnessPal, the world's leading nutrition app, is seeking a Software Engineering Manager to lead a cross-functional team in revolutionizing the app's search experience. The role involves managing a team of Android, Backend, iOS, and Web engineers, ensuring close collaboration with Product and Design, and maintaining high-quality codebases. The ideal candidate should have experience leading engineering teams using Agile principles, Scrum methodologies, and mentoring engineers. Knowledge of software engineering best practices and experience with high-traffic, scalable mobile applications are required. The role offers a competitive salary range of $157,000 to $200,000, along with comprehensive employee benefits.

Sr. Director Financial Operations

Company: StackAdapt

Location: USA

Posted Jan 23, 2025

StackAdapt, a self-serve advertising platform specializing in multichannel solutions, is seeking a Sr Director of Financial Operations. This role involves managing a small team, driving system implementations, and enhancing financial infrastructure. The ideal candidate will have 12+ years of relevant experience in accounting or finance, preferably within the software and technology industry, with expertise in financial systems and strong project management skills. The position offers a highly competitive salary, comprehensive benefits, and a supportive culture.

Integrations Developer

Company: StackAdapt

Location: USA

Posted Jan 23, 2025

StackAdapt is a self-serve advertising platform specializing in multichannel solutions. They are seeking an Integration Developer to design, develop, and maintain integration solutions for SaaS systems. The role requires hands-on development experience, a passion for learning new tools, and collaboration with IT Operations and cross-functional business departments. The ideal candidate will build innovative integration solutions to streamline complex business process flows involving multiple SaaS applications. StackAdapt is a remote-first company offering a competitive salary, comprehensive benefits, and a supportive culture.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

Related Pages