Customer Experience Jobs in USA

572,886 open positions · Updated daily

Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

IAM Delivery Lead

Company: GuidePoint Security

Location: USA

Posted Jan 23, 2025

GuidePoint is seeking an experienced IAM Delivery Lead with a strong background in managing multiple projects and teams. The role involves creating project plans, budgets, and reports, as well as managing the OpenAir time tracking system. The candidate must have extensive experience in IAM programs, including Access Management, Identity Life Cycle Management, and Privileged Access Management. Familiarity with various IAM tools such as SailPoint, Saviynt, and Okta is required. The ideal candidate should have a minimum of 8 years of project management experience, strong problem-solving skills, and the ability to work independently and with executive teams. Preferred certifications include CISSP, Security+, CSM, and PMP.

Senior Software Engineer - Risk & Fraud

Company: Eventbrite, Inc.

Location: USA

Posted Jan 23, 2025

Eventbrite's Risk and Fraud Engineering team is a cross-functional group responsible for protecting users from bad actors, inappropriate content, and financial fraud. They work on a platform that impacts various parts of the company, from account creation to event payout. The team consists of software engineers, data scientists, data analysts, product managers, and an engineering manager. They value collaboration, clear communication, and opportunities for learning. As a Sr Software Engineer, you will build and maintain the risk and fraud platform, work with data scientists' models, and contribute to the tech stack's future direction. The team uses Python, Django, TypeScript, AWS, MySQL, DynamoDB, lambda, CDK, OpenSearch, Celery, Snowflake, Airflow, and SageMaker. The ideal candidate has 4+ years of experience in building scalable software applications, strong Python and TypeScript skills, cloud platform experience, SQL and NoSQL DB knowledge, and a bias for action.

Associate Computer Vision Engineer

Company: Planet

Location: USA

Posted Jan 23, 2025

Planet is hiring an Associate Computer Vision Engineer for a part-time, temporary position to work on the next generation small satellite bus. The role involves designing, prototyping, testing, and deploying geolocation algorithms and hardware-software solutions for processing data directly onboard satellites. The engineer will work with a multidisciplinary team to tackle challenging problems in Earth observation, combining neural net-based geolocation with GNSS, IMU, and star tracker information. The position offers the unique opportunity to work at the intersection of hardware, software, and machine learning, with responsibilities including developing SLAM-like techniques, calibrating camera data, curating datasets, optimizing system performance, and documenting methodologies in high-impact publications.

Neuropathologist – Staten Island University Hospital, Northwell Health

Company: Northwell Health Physician Partners

Location: STATEN ISLAND, NEW YORK (USA)

Posted Jan 23, 2025

Staten Island University Hospital, part of Northwell Health, is seeking an AP Board Certified Neuropathologist. The hospital, a 714-bed teaching facility, offers modern services and a new comprehensive cancer center. Northwell Health, New York's largest healthcare provider, provides a competitive salary and benefits, along with an academic appointment with The Zucker School of Medicine at Hofstra/Northwell.

Senior Product Manager, Communications Platform

Company: Dropbox

Location: USA

Posted Jan 23, 2025

The Senior Product Manager role in the Communications Platform at Dropbox involves enabling teams to create impactful in-app campaigns, emails, and notifications that drive revenue, engagement, and user satisfaction. The role requires shaping the platform's roadmap, identifying opportunities to enhance functionality, and measuring campaign effectiveness. The individual will collaborate with senior leaders, work cross-functionally, and drive meaningful outcomes for Dropbox and its users. Key responsibilities include advocating for the customer, defining product specifications, leading cross-functional teams, leveraging data for informed decisions, managing risks, and upholding company values.

Principal Customer Success Manager

Company: EDB

Location: USA

Posted Jan 23, 2025

The EDB Principal Customer Success Manager (CSM) role is fully remote for US ESTCST Time Zone candidates. The CSM will lead EDB's customer-centric strategy, ensuring customers achieve their goals and derive sustainable value from EDB solutions. The CSM will collaborate across EDB functions to drive adoption, growth, and retention, while ensuring a positive customer experience. Key responsibilities include delivering a world-class customer experience, creating and implementing individual Customer Success Plans, proactive management of customers, nurturing accounts for expansion, and overseeing coordination of EDB resources. The ideal candidate will have 5+ years of account management experience, strong interpersonal skills, and a proactive problem-solving mindset. Experience with Partner relationship management and knowledge of PostgreSQL, Linux, RedHat, HPE, and Open Source cloud service providers are beneficial. The total potential OTE is $235,165.

Sr. IT Workspace Engineer

Company: EDB

Location: USA

Posted Jan 23, 2025

The company is seeking a highly skilled and motivated Workspace Engineer for a fully remote position. The ideal candidate should have extensive experience as an Okta Administrator, advanced SSO integration expertise, and a strong background in endpoint management. The role involves managing and supporting Okta environments, Workspace One, Google Workspace, and Slack. The candidate will also be responsible for troubleshooting issues, engineering security policies, and collaborating with cross-functional teams. The company values excellent communication skills, self-starting abilities, and strong problem-solving skills.

VP - Quality Systems

Company: hims & hers

Location: USA

Posted Jan 23, 2025

The VP of Quality Systems will play a crucial role in building, integrating, and managing quality system activities across all business units. This role involves ensuring alignment with regulations, driving consistency of Quality Systems, developing and adapting the Management Review Process, leading and documenting management review meetings, and collaborating to identify appropriate IT systems. The ideal candidate should have a BS Degree in the Sciences or other technical discipline, 15+ years of QA experience in the pharmaceutical industry, strong regulatory compliance knowledge, and a proven track record of leading and executing process improvements.

Business Development Director, Cardiology

Company: Tempus

Location: USA

Posted Jan 23, 2025

Tempus, a company specializing in precision medicine, is seeking a Business Development Director for their Cardiology team. The role involves driving strategic business collaborations with major healthcare systems and AMCs, creating detailed strategic plans, leading proposal work and contracting, and building relationships with key stakeholders. The ideal candidate should have deep domain knowledge in the Cardiac Devices or Cardiac Software industry, expertise in healthcare with a focus on cardiology and electrophysiology, and experience selling capital and/or software solutions into the healthcare landscape. They should also possess strong communication skills, be proficient in Microsoft Office products, and have experience with Salesforce.com. The role requires frequent travel for meetings, conferences, and business development activities.

Workday Extend Developer

Company: Dropbox

Location: USA

Posted Jan 23, 2025

The job posting is for a Workday Extend Developer with at least 5 years of experience in Workday tools and technologies, specializing in Extend application development for 2 years. The role involves designing, building, and deploying scalable Workday Extend applications, developing integrations, creating custom solutions, collaborating with cross-functional teams, and providing technical support. The ideal candidate should have strong knowledge of Workday Extend, Workday Studio APIs, and proficiency in object-oriented programming languages. Workday certifications, familiarity with agile methodologies, and experience in global organizations are preferred.

Senior Security Engineer (SIEM/SOAR)

Company: GuidePoint Security

Location: USA

Posted Jan 23, 2025

The job posting seeks a candidate with extensive experience in architecture implementation and troubleshooting for SIEM solutions, proficient in developing log ingestion and aggregation strategies, and creating complex threat detection logic and operational dashboards. The ideal candidate should have deep proficiency in various operating systems and networking, along with scripting and development skills. Experience with automation tools and other security solutions is preferred, along with the ability to author security runbooks and policy documentation.

AI/Machine Learning Engineer

Company: Oddball

Location: USA

Posted Jan 23, 2025

Oddball is seeking a Machine Learning Engineer with extensive experience in software and ML engineering, leading cross-functional teams, and expertise in NLP and transformer models. The role involves developing and deploying advanced ML models, collaborating with cross-functional teams, and driving innovation in federal programs. The ideal candidate should have proficiency in Python, ML libraries, and experience in the full ML pipeline. Familiarity with federal AI governance frameworks and compliance standards is a plus. The company offers a fully remote position, comprehensive benefits, and a competitive salary range of $140,000 - $170,000.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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