Customer Experience Jobs in USA

573,248 open positions · Updated daily

Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

LLM Prompt Engineer - Investing Content

Company: The Motley Fool

Location: USA

Posted Nov 28, 2024

The Motley Fool is seeking a Freelance Prompt Engineer with experience in Large Language Models to create high-quality content for investors and members. The role involves designing and refining prompts, collaborating with technical teams, and ensuring the output is accurate and engaging.

Senior Full Stack Product Software Engineer - Dash

Company: Dropbox

Location: USA

Posted Nov 28, 2024

The role description for a Product Engineer at OTC involves designing, developing, and maintaining AI-powered software applications. The engineer will work closely with cross-functional teams to build robust and scalable solutions. The job requires strong interpersonal skills, 8 years of experience, and proficiency in backend and frontend development technologies.

Software Engineer - Payments (Risk Tooling)

Company: Airbnb

Location: USA

Posted Nov 28, 2024

The text describes a job opening for a backend developer to work on the Payments Risk Tooling Team at Airbnb. The team builds tools to prevent and mitigate financial losses and protect users from fraudulent behaviors. The job requires 4+ years of backend development experience, proficiency in a major programming language, and a passion for high-quality execution.

Supplier Deal Management Lead

Company: Stripe

Location: USA

Posted Nov 28, 2024

The job posting is for a Supplier Deal Management Lead at Stripe, a financial infrastructure platform. The role involves facilitating supplier deals, negotiating contracts, and improving the contracting process. The ideal candidate has experience in contracting, procurement, or legal operations, and is operationally focused with strong communication skills.

Staff Analyst - Advanced Analytics

Company: Airbnb

Location: USA

Posted Nov 28, 2024

Airbnb is seeking a highly experienced Advanced Analytics professional to join the Community Blueprint team. The role involves leveraging data insights and advanced analytics techniques to define, forecast, and evaluate key metrics, and collaborating with cross-functional teams to drive strategic initiatives and improve the guest and host experience.

Senior Manager - Industry Research

Company: Airbnb

Location: USA

Posted Nov 28, 2024

The job posting is for a Senior Manager Industry Research position at Airbnb's public policy team. The role involves conducting research on the travel, lodging, and housing industries to produce strategic reports and recommendations. The job requires 10+ years of research experience, proficiency in research tools, and excellent communication and organizational skills.

Senior Engineering Manager - Metrics Infrastructure

Company: Airbnb

Location: USA

Posted Nov 28, 2024

Airbnb is a company that has grown to over 4 million hosts and has welcomed over 1 billion guests. The company is committed to empowering data-driven decision making and has a team that works on building and maintaining analytics products. The company is also committed to inclusion and diversity and has a disability inclusive application and interview process.

Executive Business Partner, to GM of Core

Company: Dropbox

Location: USA

Posted Nov 28, 2024

Dropbox is seeking an Executive Business Partner to support the GM of Core business. The role involves maintaining sensitive information, coordinating travel, and building strong relationships with internal and external stakeholders. The ideal candidate is detail-oriented, humble, and able to work in a fast-paced environment.

Senior Manager - Advanced Analytics

Company: Airbnb

Location: USA

Posted Nov 28, 2024

Airbnb is seeking a Senior Manager Advanced Analytics to drive data-driven decision making, improve the guest and host experience, and bridge team silos across product, operations, and policy. The role requires a highly experienced and skilled individual contributor with deep expertise in advanced analytics, data analysis, and communication.

Senior Program Manager - Sales

Company: Workiva

Location: USA

Posted Nov 28, 2024

The Senior Program Manager is responsible for managing programs related to prioritized strategies and initiatives. They work with stakeholders to identify business goals, develop resources, and communicate progress. The role requires strong communication, problem-solving, and leadership skills.

Senior Account Executive - Large Enterprise

Company: BigCommerce

Location: USA

Posted Nov 28, 2024

BigCommerce is looking for a Senior Enterprise Account Executive to join their growing sales team. The role involves driving sales revenue by acquiring new high-value enterprise clients and showcasing the power of the BigCommerce platform.

Americas Regional Marketing Program Manager

Company: Tanium

Location: USA

Posted Nov 28, 2024

Tanium is looking for a Marketing Program Manager to assist in the strategy and management of various integrated campaign types across North America. The ideal candidate will be passionate about event marketing with strengths in strategizing and building impactful campaigns.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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