Customer Experience Jobs in USA

573,248 open positions · Updated daily

Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

Marketing Manager

Company: Hiring at N2

Location: USA

Posted Nov 28, 2024

The N2 Company is seeking a Marketing Manager to support two of their magazine brands. The ideal candidate is a highly organized and driven marketer with a passion for omnichannel strategy. The role involves managing cross-channel campaigns, overseeing content creation, and analyzing performance metrics.

Senior Site Reliability Engineer

Company: Rackspace

Location: USA

Posted Nov 28, 2024

The job posting is for a Senior SRE team lead position at Rackspace, requiring 8+ years of experience in information systems design, architecture, and development. The role involves designing, implementing, and supporting complex systems, as well as leading a global SRE team to provide high-level reliability to customers and platform.

Manager - Customer Success (Enterprise)

Company: Red Canary

Location: USA

Posted Nov 28, 2024

Red Canary is a cybersecurity company that aims to create a world where every organization can make its greatest impact without fear of cyber threats. They offer a range of services and solutions to help organizations improve their security outcomes, and are committed to building strong relationships with their customers.

Solutions Engineer (Sales)

Company: Branch

Location: USA

Posted Nov 28, 2024

Branch is a company that aims to empower workers with financial freedom by providing accessible financial services. They are looking for a Solutions Engineer to join their team and are offering a competitive compensation package.

Senior Business Data Analyst

Company: Olo

Location: USA

Posted Nov 28, 2024

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry. They are looking for a Senior Business Data Analyst to join their central analytics team. The role involves developing and maintaining reporting, conducting deep dive analysis, and monitoring data quality.

Delegated Credentialing Specialist

Company: Grow Therapy

Location: USA

Posted Nov 28, 2024

The job posting is looking for an experienced Delegated Credentialing Specialist to improve mental healthcare. The role involves reviewing provider files, participating in committee meetings, and collaborating with operations teams. The ideal candidate has strong communication skills, is tech-savvy, and can maintain confidentiality.

Compliance Specialist

Company: thinkahead

Location: USA

Posted Nov 28, 2024

AHEAD is seeking a Compliance Specialist to build out the compliance function and provide counseling to the sales team and stakeholders. The role involves managing compliance-related projects, designing and implementing effective compliance programs, and assisting with data privacy-related requests and audits.

Product Manager - Rich Content

Company: Twilio

Location: USA

Posted Nov 28, 2024

Twilio is a company that is shaping the future of communications, with a focus on remote work and a strong culture of connection and global inclusion. The company is looking for a Product Manager to lead the development of rich content for its messaging platform, and is seeking candidates with experience in product management, communication, and collaboration.

Principal Consultant - Software Implementation Solutions

Company: Everstream Analytics

Location: USA

Posted Nov 28, 2024

Everstream Analytics is looking for a customer-focused Principal Consultant to join their Professional Services team. The role involves managing end-to-end implementation projects for F100-F1000 customers, advising clients on best practices, and facilitating data and system integrations.

Engineering Manager - Edge

Company: Vercel

Location: USA

Posted Nov 28, 2024

Vercel is looking for an Engineering Manager to grow the Edge Content team, focusing on building fast web apps with Nextjs, SvelteKit, etc. The role requires strong technical skills, teamwork, and communication. The company offers great compensation, inclusive benefits, and a remote-friendly work environment.

Contracts Administrator

Company: The Wonderful Company

Location: USA

Posted Nov 28, 2024

The Wonderful Company is a privately held $6 billion company dedicated to harvesting health around the world through its iconic consumer brands. The company is looking for a Contracts Administrator to join the Corporate Legal team and is offering a unique opportunity to expand and hone skills in collaboration with a broad and supportive team.

Senior Product Analyst

Company: Found

Location: USA

Posted Nov 28, 2024

Found is a company that provides tools for self-employed individuals to manage their finances and taxes. They are looking for a Senior Product Analyst to join their Data team, which is responsible for building and deploying machine learning models to detect fraud and inform product direction. The role requires strong analytical skills, experience with SQL and Python, and the ability to communicate effectively with cross-functional teams.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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