Customer Experience Jobs in USA

573,248 open positions · Updated daily

Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

Finance Manager

Company: Rocket Money

Location: USA

Posted Nov 13, 2024

Rocket Companies is a Detroit-based company that provides digital solutions for complex transactions. They are a publicly traded company involved in various industries, including mortgages, fintech, and real estate. The company is committed to an inclusive workplace and offers career growth, amazing benefits, and the chance to work with leading industry professionals.

Senior Financial Partnerships Manager

Company: Mercury

Location: USA

Posted Nov 13, 2024

Mercury is a financial technology company that is building a stack of financial tools for startups. The company is looking for a Senior Partnerships Manager to manage its portfolio of strategic financial partners and build out its network of potential partners.

Sales Engineering Leader

Company: Plaid

Location: USA

Posted Nov 13, 2024

Plaid is a company that aims to empower people to take control of their finances by building tools and experiences for developers to create their own financial products. The company is looking for a Sales Engineering Leader to lead their Sales Engineering team and drive the development of self-serviceable presales opportunities.

Product Marketing Manager, E-Commerce

Company: Cover Genius

Location: USA

Posted Nov 13, 2024

Cover Genius is a Series E insurtech company that protects global customers of the world's largest digital companies. They have a diverse team and have received numerous awards. The company is looking for a Product Marketing Manager to develop and execute go-to-market strategies for the retail category.

Senior Mechanical Design Engineer

Company: Eargo

Location: USA

Posted Nov 13, 2024

The job description is for a Senior Mechanical Engineer at Eargo, responsible for designing and developing hearing aid technology. The role requires a strong background in mechanical engineering, experience with product development, and the ability to work in a fast-paced environment.

Staff Data Engineer

Company: Found

Location: USA

Posted Nov 13, 2024

Found is building tools to give self-employed people security and peace of mind. They are looking for a Data Engineer to help scale their data infrastructure and support decision-making across the organization.

Design Engineer

Company: Monarch Money

Location: USA

Posted Nov 13, 2024

Monarch is a financial management company that has quickly grown to become one of the premier ways to manage one's financial life. The company is passionate about building a product and brand that customers and employees love, and is well-funded by top venture firms and angel investors.

Senior Software Engineer - Community Support Platform

Company: Airbnb

Location: USA

Posted Nov 13, 2024

The text describes the Community Support Platform at Airbnb, its features, and the role of a software engineer in shaping its technical vision. The platform aims to enhance customer support services using AI and machine learning. The job requires strong expertise in backend systems, frontend development, and chatbot/AI products, with excellent communication skills and a passion for technical quality.

Technical Product Specialist

Company: Nextech

Location: USA

Posted Nov 13, 2024

Nextech is a leader in specialty healthcare technology solutions, committed to hiring and retaining talent. The company offers competitive pay, benefits, and a comprehensive wellness program. The Technical Product Specialist role is responsible for providing advanced technical services and support for customer-facing defects.

Head of Revenue Accounting

Company: ClassDojo

Location: USA

Posted Nov 13, 2024

ClassDojos goal is to give every child an education they love. They started by building a powerful network for communication and are now using it to give kids the best learning experiences. The company is committed to equal employment opportunity and has a distributed team.

Sr Motion Designer

Company: Pax8

Location: USA

Posted Nov 13, 2024

The Sr Motion Designer is responsible for developing compelling visual content, leading and mentoring junior animators, and managing projects from conception to delivery. They possess strong communication skills, thrive in a fast-paced environment, and maintain a high level of creativity and attention to detail.

Senior Financial Analyst - Corporate Finance

Company: GitLab

Location: USA

Posted Nov 13, 2024

The job posting is for a Senior Financial Analyst position in the Corporate FPampA team at GitLab. The role involves leading financial processes, collaborating on earnings materials, driving annual operating plans, developing analytical models, and forecasting headcount costs. The ideal candidate has experience in finance, advanced analytical skills, a mindset for growth, and technical proficiency.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

Related Pages