Customer Experience Jobs in USA

573,248 open positions · Updated daily

Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

Mortgage Product Counsel

Company: Wealthfront

Location: USA

Posted Nov 13, 2024

Wealthfront is seeking a Mortgage Product Counsel to join its Legal team. The ideal candidate will have significant experience in mortgage law, RESPA compliance, and loan officer regulations. The role will provide legal advice and support to the company, ensuring compliance with federal and state laws related to residential lending, mortgage origination, and consumer protection.

Contract: Sr. Salesforce Development Lead

Company: Upwork

Location: USA

Posted Nov 13, 2024

Upwork is a work marketplace that serves companies and talent, with a powerful trust-driven platform. The company is looking for a Senior Salesforce Developer to work within the Enterprise Revenue Operations team, with a focus on developing solutions based on stakeholder requirements.

Stock Plan Administrator

Company: Upwork

Location: USA

Posted Nov 13, 2024

Upwork is a work marketplace that serves everyone from startups to Fortune 100 companies. It enables companies and talent to work together, unlocking their potential. The company is committed to fostering a diverse and inclusive workforce.

Art Director - Card

Company: Rocket Money

Location: USA

Posted Nov 13, 2024

Rocket Money is seeking a talented Art Director to join their Growth Team. The ideal candidate will bring a data-informed creative approach to drive user acquisition and engagement across Rocket Money's suite of financial products.

Financial Planning Analyst

Company: Finalsite

Location: USA

Posted Nov 13, 2024

Finalsite is a company that provides website communications, enrollment, and marketing platform for schools and school districts. They have a global presence and offer various products and services. The company is headquartered in Glastonbury, CT, USA and has employees working remotely in the US, Europe, South America, and Asia.

Head of Solutions Architecture

Company: Mapbox

Location: USA

Posted Nov 13, 2024

Mapbox is a leading real-time location platform that equips organizations with the tools to power navigation and create customized experiences. The company is seeking a Solution Architect Leader to lead a global team of Solution Architects and develop solutions for location-aware businesses.

Manager - Brand Operations

Company: Figma

Location: USA

Posted Nov 13, 2024

The job posting is for a Brand Ops Manager to lead a team of producers, manage high-visibility projects, and drive operational excellence. The role requires leadership, collaboration, and a passion for process and people.

Finops Architect

Company: Array

Location: USA

Posted Nov 13, 2024

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. They are seeking a Finops Architect to drive transformation in their cloud spend across AWS, GCP, and Azure.

Senior Developer Advocate

Company: CentML

Location: USA

Posted Nov 13, 2024

CentML is a company that aims to make AI more accessible by reducing the cost of developing and deploying ML models. They are looking for a Senior Developer Advocate to engage with the developer community, build and foster a thriving community, and represent the company at industry events.

Product Counsel

Company: Quora

Location: USA

Posted Nov 13, 2024

Quora is a remote-first company seeking a Product Counsel to join their fast-growing legal team. The role involves advising on content moderation, intellectual property, and artificial intelligence, as well as managing litigation matters and overseeing the company's IP portfolio.

Design Director - Investing

Company: Wealthfront

Location: USA

Posted Nov 13, 2024

Wealthfront is looking for a Design Director to support one of their two foundational Investing teams. The role requires strong communication skills, strategic thinking, and a passion for investing or experience building consumer financial technology products. The company is an equal opportunity employer and values diversity.

Staff Product Designer Core Experiences

Company: Gusto, Inc.

Location: USA

Posted Nov 13, 2024

Gusto is looking for a staff designer and design lead to join their Member Lifecycle Core Experiences team. The team is responsible for designing and building a seamless and holistic experience for Gusto admins and employees. The ideal candidate will have 8+ years of aligned Product Design experience, a strong understanding of common web patterns, and the ability to explain the impact of their work.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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