Customer Experience Jobs in USA

573,248 open positions · Updated daily

Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

Senior Director - Clinical Product Strategy (Obesity & Metabolic Health)

Company: Ro

Location: USA

Posted Nov 11, 2024

Ro is a direct-to-patient healthcare company that aims to help patients achieve their health goals by delivering easy and effective care. The company has been recognized for its innovative approach to healthcare, including being named a Fortune Best Workplace and a CNBC Disruptor.

Principal Solutions Architect (SAP)

Company: phData

Location: USA

Posted Nov 11, 2024

The job posting is for a lead SAP Principal Solutions Architect position at phData, a company that offers a remote-first work environment, competitive compensation, and opportunities for professional development. The role involves managing multiple projects, building relationships with clients, and providing strategic guidance. The company is looking for someone with 8+ years of experience as a handson Solutions Architect, expertise in SAP modules, and experience in data model architecture and migrating data from SAP into EDW platforms.

Experienced Software Engineer - Risk Engineering

Company: Plaid

Location: USA

Posted Nov 11, 2024

The job posting is for a Consumer Risk team member responsible for building risk defense solutions to detect and mitigate abuse across Plaid products. The role requires experience in software engineering, fraud and risk engineering, and collaboration with cross-functional teams.

Senior Director - Global Programs and Campaigns, Business Marketing

Company: Pinterest

Location: USA

Posted Nov 11, 2024

The Senior Director Integrated Marketing will lead business marketing efforts to position Pinterest as a full funnel performance platform for advertisers across the globe. The role involves developing and executing global marketing programs and campaigns to drive revenue growth and product adoption.

RN Care Manager - TCM

Company: Strive Health

Location: USA

Posted Nov 11, 2024

The job posting is for a RN Care Manager position that requires candidates to be located within the EST time zone. The role involves supporting patient care for individuals with Chronic Kidney Disease and EndStage Renal Disease, and includes in-home visits and telecommunication. The job requires a strong patient and family relationships, experience with electronic medical records, and proficiency in computer skills.

Demand Generation Manager OR Director

Company: Crux

Location: USA

Posted Nov 11, 2024

Crux is a technology company building a platform to power the flow of data globally. They are seeking a Demand Generation Manager to join their Marketing team, responsible for developing and executing a comprehensive demand generation strategy.

Value Engineering Manager

Company: Tanium

Location: USA

Posted Nov 11, 2024

Tanium is looking for a Value Engineering Manager to collaborate with a high-performing team of sales professionals. The role requires an intellectually curious individual with keen business and financial acumen to articulate the Tanium platform's value proposition to internal and external stakeholders.

Engineering Manager - Developer Platform

Company: Lattice

Location: USA

Posted Nov 11, 2024

The job posting is for an engineering manager position at Lattice, where the candidate will lead and grow engineering teams, develop engineers, and ensure a delightful experience for customers. The company offers a range of benefits, including competitive salary, stock options, and a 401k retirement plan.

Senior SRE Engineer

Company: Zeta Global

Location: USA

Posted Nov 11, 2024

Zeta Global is a data-powered marketing cloud that leverages AI and consumer signals to help marketers acquire, grow, and retain customers. The company is looking for a Senior SRE Engineer to join their team, with a focus on implementing SLOs, SLIs, and error budgets, as well as promoting postmortems and continuous system improvement.

Principal Technical Program Manager

Company: SmithRx

Location: USA

Posted Nov 11, 2024

SmithRx is a rapidly growing HealthTech company that aims to disrupt the Pharmacy Benefit Management sector by building a next-generation drug acquisition platform. The company values integrity, courage, and teamwork, and is looking for a Principal Technical Program Manager to drive strategic initiatives and lead large-scale complex programs.

Backend Engineer

Company: ElevenLabs

Location: USA

Posted Nov 11, 2024

ElevenLabs is a growth-stage startup looking for backend engineers to expand its system. The company has a unique mix of in-house machine learning research and strong product-led traction. The role involves building and maintaining the platform, improving existing products, and collaborating with other teams.

Software Engineer - Underwriting

Company: Coalition, Inc.

Location: USA

Posted Nov 11, 2024

The role involves building and maintaining systems for assessing cyber risk, writing backend services, and designing systems. The company offers competitive compensation, flexible PTO, and wellness programs.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

Related Pages