Customer Experience Jobs in USA

572,886 open positions · Updated daily

Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

Manager - Product Security Incident Response (PSIRT)

Company: GitLab

Location: USA

Posted Dec 06, 2025

The Security Manager of the Product Security Incident Response Team (PSIRT) is responsible for protecting GitLab products and services by analyzing, validating, and coordinating responses to security vulnerabilities. The role involves driving the strategy and execution of vulnerability analysis, partnering with security and engineering leaders, overseeing vulnerability fix validation, leading security releases, identifying and sponsoring automation efforts, and championing high-quality communication. The ideal candidate should have experience leading vulnerability triage and remediation processes, a strong understanding of application and code security, experience using data and metrics to assess vulnerability risk, and a track record of driving down vulnerability volume and recurrence.

Sr Coordinator-Compliance Office

Company: American Specialty Health Incorporated

Location: USA

Posted Dec 06, 2025

American Specialty Health Incorporated is seeking a Senior Coordinator, Compliance Office to join their Regulatory Strategic Development department. The role involves supporting the company's compliance initiatives, risk assessments, audit requests, and project coordination. The position requires a bachelor's degree, proficiency in MS Office, and 1 year of experience in regulatory compliance or a legal department.

Product Owner - AI Transformation

Company: Insight

Location: USA

Posted Dec 06, 2025

The job posting is for a Product Owner AI Transformation Initiatives role at Insight, a Fortune 500 company. The role involves contributing to the vision and implementation of AI transformation solutions, managing relationships with stakeholders, and collaborating with various teams. Insight offers benefits like remote work flexibility, a focus on people and technology, and opportunities for career growth.

Service Insurance Assistant - Commercial

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 06, 2025

This job description outlines a customer service role in an inbound call center with training support, growth opportunities, and a focus on problem-solving. It highlights benefits like competitive pay, inclusive culture, and professional development while detailing responsibilities and qualifications.

Site Reliability Engineer - AI Development

Company: Insight

Location: USA

Posted Dec 07, 2025

The job posting is for a Site Reliability Engineer (SRE) role at Insight, a Fortune 500 company. The role involves ensuring the stability, performance, and scalability of their AI agent tool. The company offers a flexible remote work policy, competitive compensation, and a focus on employee well-being and career growth.

Senior Engineering Manager

Company: Grafana Labs

Location: USA

Posted Dec 06, 2025

The role is a leadership position managing a distributed engineering team to build observability solutions on Grafana Cloud. It involves shaping product strategy, fostering team culture, and collaborating with cross-functional teams to deliver high-quality user experiences.

AI/MLOps Engineer

Company: Insight

Location: USA

Posted Dec 07, 2025

This job offers remote work flexibility, a competitive salary, and opportunities for growth within a reputable company. The role involves developing AI solutions and managing infrastructure, with benefits including flexible work arrangements and career development.

Services Technician

Company: Insight

Location: USA

Posted Dec 07, 2025

This job posting highlights a Services Technician role with remote work flexibility, competitive salary, and opportunities for career growth. The company emphasizes its strong reputation, innovative technology, and commitment to employee well-being through benefits like remote work flexibility and core values of Hunger, Heart, and Harmony.

Backend Developer

Company: Insight

Location: USA

Posted Dec 06, 2025

The job posting is for a Backend Developer AI position at Insight, a Fortune 500 company. The role involves developing serverside logic, APIs, and data processing for AIdriven applications using Python and Google Cloud Platform. The company offers a flexible remote work policy, competitive compensation, and a focus on employee wellbeing and career growth.

Integrated Marketing Manager

Company: Pricefx

Location: USA

Posted Dec 06, 2025

Pricefx is a leading SaaS Pricing, Price Optimization, and Management provider with consistent annual growth. The company values flexibility, diversity, and inclusion, offering remote work opportunities and a warm, welcoming environment. The Integrated Marketing Manager role involves leading integrated scalable growth strategies, lifecycle engagement initiatives, and account-based marketing programs to drive measurable business impact.

Integrated Marketing Specialist

Company: Pricefx

Location: USA

Posted Dec 06, 2025

Pricefx is a leading SaaS Pricing, Price Optimization, and Management provider with consistent annual growth. The company values flexibility, diversity, and inclusion, offering remote work opportunities and a warm, welcoming environment. The Integrated Marketing Specialist role focuses on executing and optimizing integrated scale programs, with responsibilities including program execution, event coordination, digital and content support, and more.

Principal Sales Engineer

Company: Kalepa

Location: USA

Posted Dec 06, 2025

This job posting highlights a Sales Engineer role with a competitive salary range of $150-$170K OTE $215K, offering benefits like equity options, comprehensive healthcare, and global team offsites. The position emphasizes collaboration with cross-functional teams, technical expertise in AI/ML, and opportunities to influence product development and client success.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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