Customer Experience Jobs in Washington DC

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Looking for Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Washington DC area.

Data Engineer (Databricks Experience)

Company: Infinitive

Location: Washington DC

Posted Jan 30, 2025

Infinitive, a data and AI consultancy, is seeking a Senior Data Engineer with expertise in Databricks, DevOps tools, and data modeling concepts. The role involves designing, implementing, and maintaining data infrastructure, ensuring scalability, reliability, and efficiency. Responsibilities include data engineering, DevOps integration, data modeling, performance optimization, data quality assurance, collaboration, documentation, training, and mentorship. Qualifications include a degree in Computer Science or related field, proven experience as a Data Engineer, proficiency in Databricks, Jenkins, Terraform, SQL, and programming languages like Python or Scala. Experience with cloud platforms and excellent problem-solving skills are also required.

RN Case Manager - Discharge Planner

Company:

Location: Washington, DC

Posted Jan 30, 2025

Cyber Intelligence Analyst

Company: Rapid7

Location: Washington DC

Posted Jan 30, 2025

Rapid7 is seeking a Threat Intelligence Analyst to join their Threat Command team. The role involves monitoring alerts, investigating threats, writing findings, researching new tools, assisting internal teams, and communicating with customer advisors. The ideal candidate should have 2+ years of cyber intelligence experience, proficiency in OSINT and HUMINT techniques, technical know-how in extracting threat data, business understanding of corporate security solutions, and excellent interpersonal skills. Rapid7 is a global leader in cybersecurity, committed to making security solutions easier to use and access.

Administrative Assistant - Level III

Company: Redhorse

Location: Washington DC

Posted Jan 30, 2025

Redhorse Corporation is currently hiring for a highly skilled Administrative Assistant Level III position. The role involves providing critical administrative and analytical support to the Facilities Services Directorate at Washington Headquarters Service. Key responsibilities include managing complex projects, analyzing data, ensuring smooth daily operations, and maintaining office calendars. The ideal candidate should have a Secret clearance, excellent communication skills, a Bachelor's degree, and 8 years of experience. Additional desired skills include data analysis software proficiency, experience with high-level government officials or military personnel, PWS environment experience, and project management skills.

Senior Customer Success Manager - Financial Services

Company: Qualtrics

Location: Washington DC

Posted Jan 30, 2025

Qualtrics is seeking a Senior Customer Success Leader for the Financial Services sector. The role involves leading a team of Technical Success Managers, driving business value, and ensuring top-tier customer management. The ideal candidate should have 8+ years of professional experience, 3-5 years of people leadership, and a proven track record in building scalable business operations. They should possess strong prioritization skills, data-driven decision-making abilities, and a passion for coaching and mentoring high-performing team members. The role offers opportunities for growth, a supportive environment, and a comprehensive benefits package.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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