Customer Experience Jobs in Washington DC

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Looking for Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Washington DC area.

J.P. Morgan Wealth Management - Private Client Advisor - Washington, DC

Company: JPMorgan Chase

Location: Washington, DC

Posted Jan 24, 2025

J.P. Morgan Chase is seeking a Private Client Advisor for Chase Wealth Management. The role involves offering comprehensive financial planning and advice to individuals and families, with a focus on relationship management and client acquisition. The ideal candidate should have at least 2 years of Financial Advisor experience, demonstrated success in client relationships, and a valid Series 7 and Series 66 (63/65) license. Preferred qualifications include CFP® certification and a Bachelor's degree. The role requires a commitment to goals-based planning, integrity, and digital innovation. J.P. Morgan Chase offers a competitive total rewards package, including base salary, commission-based pay, and benefits like health care, retirement savings, and mental health support.

(USA) Staff Pharmacist

Company: Walmart

Location: Washington, DC

Posted Jan 24, 2025

Sr. Security Software Engineer (Starshield)

Company: SpaceX

Location: Washington, DC

Posted Jan 24, 2025

SpaceX, a company founded on the belief in human exploration of the stars, is actively developing technologies for human life on Mars. The Starshield project leverages Starlink technology for national security efforts, focusing on earth observation, communications, and hosted payloads. The company is seeking a Sr. Security Software Engineer to design and build security infrastructure, develop security features, and maintain production systems. The ideal candidate has a strong background in security software development, cryptography, and network security, with excellent communication skills and the ability to work in a team.

Courtesy Clerk/Grocery Bagger

Company: Kroger

Location: Washington, MI

Posted Jan 24, 2025

The job description outlines responsibilities for a Courtesy Clerk/Grocery Bagger, which includes bagging groceries, maintaining a clean store environment, assisting customers, and performing basic shelf conditioning. The role requires strong customer service skills, effective communication, and the ability to handle stressful situations. The company values respect, honesty, integrity, diversity, inclusion, and safety. Benefits include comprehensive healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and opportunities for growth.

Business Controls Specialist

Company: Bank of America

Location: Washington, DC

Posted Jan 24, 2025

Store Manager II (Howard Shaw)

Company: TD Bank

Location: Washington, DC

Posted Jan 24, 2025

TD Bank is seeking a Store Manager II for its Personal & Commercial Banking division in Washington, D.C. The role involves leading a team to grow the business, manage a medium-sized store, and ensure a legendary customer and employee experience. Key responsibilities include managing a team, developing business strategies, and driving operational excellence. The ideal candidate should have an undergraduate degree, 4+ years of related experience, and strong leadership, coaching, and business development skills. TD Bank offers competitive compensation, growth opportunities, and a comprehensive benefits package.

Security Engineer, Incident Response

Company: Meta

Location: Washington, DC

Posted Jan 24, 2025

Leader of Federal Sales

Company: Schneider Electric

Location: Washington, DC

Posted Jan 24, 2025

Schneider Electric is seeking an experienced Leader of Federal Sales for a U.S. based position. The role involves managing global Federal sales teams, building relationships with key accounts, and developing integrated solutions. The compensation range is $200,320 - $300,480 per year, including base pay and short-term incentive. Schneider Electric offers a comprehensive benefits package. Qualifications include 10+ years of experience in strategic sales team management, understanding of Federal government processes, and experience selling energy/industrial automation solutions. The company values inclusion, mastery, purpose, action, curiosity, and teamwork, and is committed to diversity, equity, and inclusion.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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