Customer Experience Jobs in Washington DC

100,902 open positions · Updated daily

Looking for Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Washington DC area.

Wealth Strategy Associate

Company: UBS

Location: Washington, DC

Posted Jan 24, 2025

UBS is seeking a Wealth Strategy Associate for their Washington, DC Wealth Management Office. The role involves assisting financial advisors in client conversations, developing customized asset allocation strategies, supporting business development, and performing business analytics. UBS offers flexible working arrangements and a purpose-led culture. The ideal candidate should have series 7 and 66 licenses, 1-2 years of client service experience, a bachelor's degree in Business Management or Finance, strong communication skills, and proficiency in Microsoft Office Suite.

Budget Analyst (Non Profit)

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

Sr. Marketing Project Manager (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 24, 2025

Fannie Mae is seeking a Sr. Marketing Project Manager (Flexible Hybrid) with 3-5 years of relevant experience. The role involves project management, audience expertise, business insight, effective communication, strategy development, and cross-functional collaboration. The ideal candidate should have experience in multifamily loan products, B2B financial services, or the mortgage industry. Skills in Excel, PowerPoint, and PowerBI are desired. Fannie Mae offers a diverse and inclusive workplace with comprehensive benefits.

SFA/Finance Manager

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

Scrum Master

Company: CVS Health

Location: Washington, DC

Posted Jan 24, 2025

CVS Health is seeking a Scrum Master to lead an agile-based SDLC for complex technology and business projects. The role involves maintaining process documentation, coaching teams on agile principles, and ensuring transparency in tracking systems. The ideal candidate should have 3-5+ years of work experience and Scrum Master experience, with strong problem-solving, collaboration, and communication skills. The company offers competitive pay, comprehensive benefits, and opportunities for professional growth.

AP Specialist

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

The Accounts Payable Specialist role involves managing daily invoices, vendor statements, and expense reports, ensuring accuracy in general ledgers, and resolving unpaid invoice issues. The role requires an Associate's or Bachelor's degree in Accounting, 3-6 years of experience in Accounts Payable, and proficiency in Excel. Preferred skills include experience in manufacturing or professional services industries and knowledge of specific software. Addison Finance & Accounting offers competitive salaries, benefits, potential for permanent employment, and professional development opportunities.

Strategic Compliance Program Manager

Company: Meta

Location: Washington, DC

Posted Jan 24, 2025

Senior Accountant

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

A global software and entertainment apps company in Seattle, WA is seeking a contract Senior Accountant for a minimum of 6 months. The role involves reconciling fixed assets, prepaid, and revenue accounts, preparing month-end journal entries and GAAP financial statements, and working closely with FP&A for analysis. The ideal candidate should have a Bachelor's in Accounting, 4+ years of relevant corporate accounting experience, fluency with JDEdwards and Excel, and the ability to work in a fast-paced environment.

Junior Accountant

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

Travel CT Technologist - $3,206 per week

Company: Bestica

Location: Wenatchee, Washington

Posted Jan 24, 2025

Bestica is looking for a travel CT Technologist for a 6-week assignment in Wenatchee, Washington. The job requires a WA State Certified Radiologic Technologist with ARRT registration, preferably with experience in Canon/Toshiba Aquilion 64 and Epic systems. The shift is E/N Graveyard, Tuesday-Friday, 1:30 PM to 11:30 PM. COVID-19 vaccine accommodations will be reviewed on a case-by-case basis.

Marketing Communications Specialist

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

A creative nonprofit association in downtown DC is hiring a Marketing Communications Specialist. The role involves creating content for various channels, strategizing messaging for campaigns, and managing multiple projects. The ideal candidate should have 2-5+ years of relevant experience, a degree in Marketing or Communications, and proficiency in Microsoft Office and Adobe Creative Suite.

Travel Nurse RN - PCU - Progressive Care Unit - COVID19 - $2,175 per week

Company: Stability Healthcare

Location: Puyallup, Washington

Posted Jan 24, 2025

Stability Healthcare is offering a travel nurse RN position in Puyallup, Washington. The job is for a 13-week duration, 36 hours per week on night shifts. The pay package includes a $600 travel bonus, day 1 health insurance, PTO plan, guaranteed stipend if called off, and an extra hour bonus for overtime. Stability Healthcare, founded in 2009, is a top-rated travel nursing agency providing high-paying assignments across the country with opportunities to work in various locations.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

Related Pages