Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

AI Developer - Experienced

Company: IBM

Location: Kochi, IN

Posted Dec 17, 2025

This job posting describes a role in Kochi India focused on AI and data engineering for digital transformation. Responsibilities include building AI agents, developing data pipelines, and collaborating globally. Required skills involve Python, SQL, and data pipeline experience. The position offers opportunities to impact business outcomes through innovative solutions.

Data Scientist Intern: 2026 - Research Triangle Park

Company: IBM

Location: RESEARCH TRIANGLE PARK, US

Posted Dec 17, 2025

This text describes an internship opportunity at IBM's Business Platform Transformation, highlighting roles in AI and data science with collaborative environments, professional development, and impactful projects. It outlines responsibilities involving machine learning, strategic planning, and project management, along with required technical skills and soft skills.

Package Consultant-SAP Ariba SLP

Company: IBM

Location: KARACHI, PK

Posted Dec 17, 2025

The text outlines job responsibilities related to customer needs analysis, solution design, and sales support. It details required education, technical expertise, and preferred skills such as business process development and quantitative analysis. The role emphasizes collaboration, client relationship building, and staying updated with procurement solutions.

Package Consultant-Oracle HCM Cloud

Company: IBM

Location: BANGALORE, IN

Posted Dec 17, 2025

This text promotes an Oracle Cloud Consultant role at IBM Consulting, emphasizing collaboration, innovation, and career growth opportunities. It highlights working with global clients on hybrid cloud and AI solutions, along with technical expertise requirements and preferred qualifications.

Application Developer-Edge & Network Cloud

Company: IBM

Location: Gurgaon, IN

Posted Dec 17, 2025

The text highlights opportunities in IBM Cloud, emphasizing career growth, innovation, and technical development. It outlines roles involving product development, collaboration, and expertise in cloud technologies, with requirements including certifications and experience in networking and automation.

SAP BTL Lead

Company: IBM

Location: Multiple Cities

Posted Dec 17, 2025

IBM Consulting offers career opportunities focused on client relationships, hybrid cloud, and AI innovation. The culture emphasizes growth, collaboration, and technical expertise in roles like Application Developer and Security Administrator.

Data Engineer Machine Learning

Company: IBM

Location: Multiple Cities

Posted Dec 17, 2025

The text describes job responsibilities related to designing data systems, maintaining infrastructure for machine learning models, and required qualifications such as a bachelor's degree and specific technical skills. It also mentions preferred postgraduate studies in data.

Data Engineer - Data Platforms - Azure

Company: IBM

Location: Multiple Cities

Posted Dec 17, 2025

This job description outlines a Data Engineer role focused on building scalable data platforms on Microsoft Azure, designing ETL pipelines, and developing analytics solutions. The position requires expertise in Azure tools, SQL, Power BI, and data governance, with opportunities to collaborate across industries and deliver impactful cloud-native solutions.

Consultant Oracle Cloud PPM

Company: IBM

Location: Multiple Cities

Posted Dec 17, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration, innovation, and professional growth. The role involves delivering Oracle Cloud PPM projects, leading solution development, and supporting client success through expertise in finance, technology, and process optimization.

SAP Advanced Variant Configuration (AVC) Lead

Company: IBM

Location: Multiple Cities

Posted Dec 17, 2025

This job description highlights a role in IBM Consulting's SAP Advanced Variant Configuration team, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and responsibilities involving configuration modeling, governance, and integration with business processes. The position requires expertise in SAP modules and offers flexibility to work from anywhere in the US.

SAP FI Consultant - Group Reporting (Hana)

Company: IBM

Location: Multiple Cities

Posted Dec 17, 2025

This text describes a career opportunity in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and the role's focus on delivering high-quality SAP HANA implementations. It highlights the importance of technical expertise, industry knowledge, and working within IBM's delivery centers to drive technological adoption and client success.

Microsoft Dynamics 365 CE - Developer

Company: IBM

Location: Multiple Cities

Posted Dec 17, 2025

This role involves developing CRM solutions and collaborating with teams to enhance client projects, requiring expertise in Dynamics 365 and Power Platform.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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