Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Client Engagement Ops Analyst - Content

Company: Kraken

Location: UK,Portugal,Ireland,Cyprus,Brazil

Posted Dec 16, 2025

Kraken promotes its mission to accelerate crypto adoption through a worldclass team and innovative products. The company emphasizes financial freedom, security, and education while seeking passionate candidates for roles in client experience and analytics.

Senior Software Engineer - Developer Platform

Company: Webflow

Location: USA

Posted Dec 16, 2025

Webflow seeks a Senior Software Engineer to contribute to their remote-first platform development, emphasizing scalability, innovation, and inclusive culture. The role offers competitive compensation, equity, and benefits like health coverage, flexible work, and career growth opportunities.

SVP - Head of Audience and Growth

Company: Axios

Location: USA

Posted Dec 16, 2025

Axios is hiring an SVP for audience strategy, emphasizing data-driven approaches and cross-functional collaboration. The role offers competitive compensation and comprehensive benefits, reflecting the company's commitment to innovation and employee well-being.

Senior FP&A Analyst

Company: Typeform

Location: UK

Posted Dec 16, 2025

This job description highlights a Senior FP&A Analyst role focused on data-driven analysis, collaboration with Product Growth and GotoMarket teams, and delivering actionable insights. It emphasizes hands-on work with financial models, SaaS metrics, and execution-oriented skills, while seeking candidates with experience in product-led growth environments and strong analytical capabilities.

New Business Account Executive

Company: GitLab

Location: USA

Posted Dec 16, 2025

This job description highlights a high-impact role in GitLabs new business sales, emphasizing growth strategy, market expansion, and direct influence on company growth. The position requires strong B2B sales skills, prospecting expertise, and a startup mentality, with competitive compensation and a dynamic team environment.

Senior Manager - Engagement Manager

Company: GitLab

Location: USA

Posted Dec 16, 2025

This text describes a Senior Manager role in Engagement Management at GitLab, focusing on leading a team to drive Professional Services sales, aligning with customer outcomes, and collaborating with cross-functional teams. It outlines responsibilities such as forecasting bookings, developing strategies, coaching teams, and ensuring scalable sales motions. The role requires experience in subscription-based business models and strong leadership skills.

Sales Development Representative

Company: Grafana Labs

Location: Israel

Posted Dec 16, 2025

This job description highlights a demanding yet rewarding Sales Development Representative role at Grafana Labs, emphasizing proactive work, team collaboration, and career growth opportunities. The position offers competitive compensation, a supportive team environment, and the chance to contribute to both community and business goals.

Senior Svelte Software Engineer

Company: Array

Location: USA

Posted Dec 16, 2025

The text describes Array as a remote-first fintech company offering competitive pay, generous benefits, and opportunities for high-impact roles. It highlights a collaborative engineering culture, modern tools, and a focus on innovation in financial technology.

Assessment Item Specialist

Company: Newsela

Location: USA

Posted Dec 16, 2025

Newsela relies on diverse contributors for content creation and educational resources, emphasizing engagement and cultural responsiveness.

Senior Product Analyst

Company: Grafana Labs

Location: Sweden

Posted Dec 16, 2025

This job posting highlights a remote Senior Product Analyst role at Grafana Labs with opportunities to work on analytics, documentation strategy, and open-source projects. The position offers competitive compensation, collaboration with cross-functional teams, and benefits like RSUs. Required skills include SQL, data tools, and experience with documentation impact measurement.

Senior Backend Engineer - Client integrations

Company: Kalepa

Location: Europe

Posted Dec 16, 2025

This job description highlights a software engineering role with competitive compensation, equity options, and benefits like PTO and remote work flexibility. It emphasizes collaboration with a global team and opportunities for growth, while outlining technical requirements and career development prospects.

Staff Backend Engineer - New Products

Company: Kalepa

Location: Europe

Posted Dec 16, 2025

This job posting highlights a high-impact software engineering role with competitive compensation, equity options, and opportunities to innovate in AI. The position emphasizes autonomy, rapid iteration, and working with a global team, while outlining specific technical requirements and benefits like PTO, reimbursement programs, and career growth potential.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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