Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Senior Supply Chain Strategist

Company: Red Cell Partners

Location: USA

Posted Dec 13, 2025

Vantive Technology seeks a supply chain expert to join their preseed startup, focusing on scenario planning and predictive modeling for supply chains. The role involves client engagement, cross-functional collaboration, and offers potential full-time conversion.

Regional Marketing Manager

Company: GitLab

Location: USA

Posted Dec 13, 2025

This job description outlines the role of a Regional Marketing Manager at GitLab, detailing responsibilities such as driving sales pipeline growth, collaborating with cross-functional teams, and managing regional campaigns. It highlights required skills in marketing, project management, and data-driven approaches, while emphasizing a remote work environment and team focus on scalable programs and measurement.

Voice of Customer - Product Program Manager

Company: Grafana Labs

Location: UK

Posted Dec 13, 2025

This remote UK role as a Voice of Customer Product Program Manager involves scaling VoC programs, collaborating with cross-functional teams, and leveraging AI tools. It offers career growth in RampD or Product roles with competitive compensation and RSUs.

Data Analyst - Product

Company: Kraken

Location: USA

Posted Dec 13, 2025

Kraken is seeking a Data Analyst Product to join their mission-focused team, emphasizing crypto values, global adoption of cryptocurrency, and industry-leading security. The role involves data-driven decisionmaking, cross-functional collaboration, and developing tools for product performance insights. Applicants must demonstrate expertise in data analysis, SQL, Python, and a passion for crypto, with opportunities for remote work across 70+ countries.

G&A Recruiter

Company: GitLab

Location: USA

Posted Dec 13, 2025

This job description outlines a GampA Recruiter role at GitLab, emphasizing strategic hiring, global team collaboration, and managing recruitment processes. The position requires experience in tech environments, global hiring expertise, and adaptability to organizational changes. It highlights a fully remote work setup with asynchronous collaboration and structured processes.

Customer Success Manager II - SLED

Company: ExtraHop

Location: USA

Posted Dec 13, 2025

This job description highlights opportunities to make a significant impact in a growing company, deliver innovative solutions, and work with supportive teams and valued customers. It emphasizes collaboration, customer success, and professional growth while outlining key responsibilities and qualifications for the role.

Principal Compensation Partner

Company: PagerDuty

Location: USA

Posted Dec 13, 2025

This job posting seeks a Principal Compensation Partner to design and implement global compensation programs, collaborate with leadership, and ensure market competitiveness. It outlines qualifications, responsibilities, and salary ranges for the role.

Senior Software Engineer - Quora, Ads

Company: Quora

Location: USA

Posted Dec 13, 2025

Quora seeks an engineer to join their Ads team, focusing on data-driven ad platforms. The role involves building scalable systems for advertisers, with benefits like remote work and competitive salaries. The company emphasizes diversity, innovation, and global impact through its mission to grow collective intelligence.

Sr. Manager - Sales Operations

Company: Databricks

Location: USA

Posted Dec 13, 2025

This job description highlights a leadership role in transforming sales operations with global impact, requiring experience in automation and managing distributed teams. It emphasizes growth opportunities and strategic influence across multiple functions.

Voice of Customer - Product Program Manager

Company: Grafana Labs

Location: Sweden

Posted Dec 13, 2025

This job posting describes a fully remote Voice of Customer Product Program Manager role in Sweden, emphasizing collaboration with cross-functional teams, customer feedback analysis, and career growth opportunities in RampD or Product roles. It outlines responsibilities, required skills, and compensation details, presenting a professional opportunity with clear expectations.

Senior Channel Account Manager (Technology Alliances)

Company: Cobalt

Location: USA

Posted Dec 13, 2025

Cobalt, a cybersecurity company, seeks a Senior Channel Account Manager to expand partnerships and drive revenue. The role involves managing tech alliances, developing strategies, and offering competitive compensation, benefits, and growth opportunities.

Marketing Operations Coordinator

Company: Newsela

Location: Argentina,Brazil,Colombia,Costa Rica,Mexico

Posted Dec 13, 2025

This job description outlines a Marketing Operations Coordinator role focusing on email execution, quality assurance, technical builds, deliverability management, and compliance. It emphasizes attention to detail, process efficiency, and technical expertise in email marketing automation platforms.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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