Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

PLM Teamcenter Imple. Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC offers a career with opportunities to work with leading professionals, deliver effective solutions, and drive business change using the latest technology platforms. The company provides training, promotion opportunities, feedback, diversity and inclusion, recognition programs, and benefits such as flexible working, sabbaticals, and pension plans. They are seeking experienced Teamcenter Application Consultants to join their Client Innovation Center and work on configuring and supporting Teamcenter for clients across various sectors.

Package Consultant-SAP UX

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This job description outlines a career in IBM Consulting focused on designing SAP composite applications and enhancing mobility solutions for clients. It emphasizes collaboration with industry visionaries and the impact of strategic technology platforms. Requirements include a bachelor's degree, 4+ years of experience in enterprise mobility architecture, and expertise in mobile app development across multiple platforms.

[2026 IBM Consulting Associates] Security Consultant

Company: IBM

Location: Seoul, KR

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as an Associate Security Consultant. The role involves working with clients worldwide, developing cybersecurity strategies, conducting security assessments, and implementing security solutions. The position requires a Bachelor's degree, strong problem-solving skills, and familiarity with cybersecurity concepts and technologies.

Desarrollador de Salesforce (Guadalajara)

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 04, 2025

The text describes the role of a Salesforce Developer, focusing on designing, developing, and customizing applications within the Salesforce platform. It highlights the importance of collaborating with stakeholders, ensuring system performance, and staying current with Salesforce releases. The role requires a Bachelor's degree, experience with Salesforce Service Cloud, and proficiency in various technical skills.

Technical Consultant-Identity & Access Management

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The successful candidate will be a CyberArk Certified Delivery Engineer or equivalent, with experience in CyberArk PAM consulting, project design and deployment, and security architecture. The role requires a Bachelor's degree and 2+ years of industry experience with CyberArk privileged access solutions.

Internship System and Board Design (m/f/x)

Company: IBM

Location: Ehningen, DE

Posted Dec 04, 2025

The text is a job posting for an internship position in the System and Board Design team at IBM's largest European research and development site in Ehningen, Germany. The role involves designing high-performance mainboards and PCB cards for IBM's flagship platforms, working with advanced packaging and chip technology, and collaborating with colleagues across different countries using Agile and Design Thinking methodologies.

Package Specialist-SAP HANA Basis

Company: IBM

Location: DALIAN, CN

Posted Dec 04, 2025

The text outlines job responsibilities for an SAP Fiori developer role, including deployment, performance optimization, collaboration with SAP BASIS, documentation, and required technical expertise in SAP Fiori/UI5, ABAP, and OData services.

Senior Sourcing Lead - Technology and/or Services

Company: IBM

Location: BUDAPEST, HU

Posted Dec 04, 2025

This job description outlines a Senior Sourcing Lead role with responsibilities in complex procurement, cross-functional collaboration, and global compliance. Requirements include a bachelor's degree, 7+ years of experience, and fluency in multiple languages.

Manager – Financial Planning & Analysis (FP&A)

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career in IBM Consulting, focusing on long-term client relationships, deep industry expertise, and a culture of curiosity and collaboration. It highlights the role of a Manager FP&A, responsible for financial planning, budgeting, forecasting, and strategic analysis. The position requires a detail-oriented and motivated FP&A Analyst to join the team, with responsibilities including financial planning, reporting, analysis, business partnering, financial modeling, and process improvement.

Associate Security Consultant - Entry Level (Buffalo, NY)

Company: IBM

Location: Buffalo, US

Posted Dec 04, 2025

The IBM Consulting Associates Program offers university hires the opportunity to work with diverse clients worldwide, focusing on professional development, ongoing learning, and career advancement. Associates will collaborate with senior consultants to solve complex client challenges, improve security posture, and deliver business value using IBM's unique combination of skills, experiences, and capabilities.

Data Scientist - Advanced Analytics

Company: IBM

Location: London, GB

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. As a Data Scientist, you will lead AI solutions, advanced analytics, and automation for clients across industries, working at the intersection of data science, business strategy, and technology. The role requires strong technical skills, communication abilities, and a passion for continuous learning.

Package Consultant-SAP HANA SCM IBP

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, highlighting the role of a Consultant who works closely with clients to deliver SAP solutions and drive innovation. The position requires extensive SAP experience, strong communication skills, and the ability to lead technical design and implementation of SAP solutions.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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