Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Spark developer (San Jose/CA)

Company: IBM

Location: San Jose, US

Posted Dec 04, 2025

IBM Software is seeking a skilled Software Developer to join their team. The role involves developing and maintaining high-quality software products using various technologies and programming languages. The position requires experience with Apache Spark, Scala, distributed computing, and cloud platforms.

Associate Package Specialist - Entry-level 2026 (Lansing, Michigan)

Company: IBM

Location: Lansing, US

Posted Dec 04, 2025

The IBM Consulting Associate Program offers university hires the opportunity to work with diverse clients worldwide, focusing on professional development through ongoing learning, mentorship, and technical skills. Associates will work in Client Innovation Centers and Delivery Centers, providing deep technical and industry expertise to clients across various industries. The role involves assisting in the selection, implementation, and support of application packaged solutions, requiring strong consulting skills, business knowledge, and packaged solution expertise.

BI Data Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC offers a career with opportunities to work with leading professionals, deliver effective solutions, and drive business change using latest technology platforms. The company provides training, promotion opportunities, feedback, recognition programs, and benefits like flexible working, sabbaticals, and pension plans. They seek a Senior Business Intelligence Data Engineer to lead design and delivery of advanced BI reporting solutions using Cognos BI, Cognos Analytics, Tableau, and Qlik.

Microsoft Azure Developer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as an Azure Developer in Slovakia. The position involves designing and developing software solutions based on client requirements, working with cutting-edge Microsoft technologies within MS Azure, and collaborating with customers, developers, and service delivery teams. The role requires hands-on experience with Azure, knowledge of Microsoft development stack, proficiency in English, and strong communication skills.

Data Engineer-Enterprise Content Management

Company: IBM

Location: Hyderabad, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. Responsibilities include designing templates, creating documents, and understanding input/output file formats. Preferred qualifications include a Masters degree and experience with OpenText Exstream.

Manager - Learning Operations

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

IBM seeks a Learning and Knowledge Leader to drive development in Risk & Compliance. The role involves strategic planning, team collaboration, and innovation, emphasizing growth and transformation.

Context Engineer - Public Sector

Company: IBM

Location: London, GB

Posted Dec 04, 2025

IBM CIC offers extensive career growth, training, and a supportive work environment with benefits like flexible working and professional development opportunities. The role emphasizes innovation, collaboration, and technical expertise in hybrid cloud and AI solutions.

Senior SAP Architect S/4HANA Transformation & Cloud (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The job description for an SAP Application Architect at IBM Consulting highlights the role's focus on defining solutions, leading technical teams, and optimizing system architectures. The position offers a global network of experts, personalized onboarding, career development, performance-based compensation, flexible work models, and attractive additional benefits. The role requires extensive experience in technical SAP consulting, SAP S/4HANA architectures, and S/4HANA transformations, as well as expertise in current SAP transformation models and technologies.

Security Consultant (f/m/x)

Company: IBM

Location: WIEN, AT

Posted Dec 04, 2025

The text is a job description for a Security Consultant role at IBM Client Innovation Center Austria. It outlines the responsibilities, required qualifications, and benefits of the position. The role involves working with clients to develop security solutions, implementing SIEM/SOC concepts, and collaborating with international teams.

Security Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for a Security Consultant role in IBM's CISO organization. It highlights the challenges, growth opportunities, and key responsibilities of the role, emphasizing the importance of cybersecurity expertise, technical proficiency, and problem-solving skills.

Software Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The job posting is for a software engineer to join the security product development team in Z systems. The role involves understanding product requirements, decomposing them into technical work items, and driving the quality of deliverables. The ideal candidate should have a strong technical aptitude, experience in cloud and containerized deployments, and a passion for continuous learning.

Application Developer-Cloud Integration

Company: IBM

Location: Pune, IN

Posted Dec 04, 2025

The job role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. Responsibilities include developing new features, fixing defects, configuring API Connect DataPower, and strong communication skills. Required education is a Bachelors Degree, with a Masters Degree preferred. Technical expertise required includes BTech, BE, MCA, MSc IT with 4-5 years of experience, and hands-on experience with API Connect DataPower, REST/SOAP APIs, XSLT Gateway Script, and HTTP methods.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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