Customer Experience Jobs
1,742,714 open positions · Updated daily
Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.
Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.
Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.
Candidate Engagement Specialist - Japanese Speaking
Company: IBM
Location: PETALING JAYA, MY
Posted Dec 04, 2025
The Candidate Engagement Specialist (CES) is responsible for candidate generation through direct sourcing and research to attract both passive and active candidates. They develop and implement recruiting strategies, conduct sourcing activities, and act as a brand ambassador to engage passive candidates. The role requires at least 2 years of recruitment experience in the Japanese market and fluency in English and native Japanese proficiency.
Project Manager（金融領域）
Company: IBM
Location: Tokyo, JP
Posted Dec 04, 2025
IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The role involves leading end-to-end projects across various industries, requiring strong communication skills, project management experience, and the ability to work with clients and team members.
Senior Business Analyst - Life Insurance
Company: IBM
Location: Antwerpen, BE
Posted Dec 04, 2025
The text is a job description for a Senior Business Analyst role at IBM Consulting Client Innovation Centers. It highlights the responsibilities, required education, and preferred technical and professional experience for the position. The role involves leading business analysis efforts, defining strategies, mentoring junior analysts, and driving organizational change.
Application Developer-Java & Web Technologies
Company: IBM
Location: Mysore, IN
Posted Dec 04, 2025
This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, career growth opportunities, and technical expertise requirements. It highlights the impact of the role on clients and the importance of skills like Java, Spring, and Hibernate.
Workforce Optimization & Automation Specialist
Company: IBM
Location: Rocket Center, US
Posted Dec 04, 2025
IBM is dedicated to supporting the Veterans Benefits Administration's mission of accelerating benefits claim processing and reskilling VBA Claims Assistants. The team has focused on leveraging data to inform design, build, test, and improve activities, employing an Agile operating model to identify enhancements for the Mail Automation scope and related processes. The project requires Transcription Quality Assurance Testing services to support increasing the quality of processing as new enhancements are added to the MAS platform.
SAP EAM Work Management Package Consultant
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
The job description outlines the role of a lead SAP consultant at IBM Consulting, focusing on delivering innovative business solutions through design, build, and test, including systems integration. The successful candidate will have extensive SAP implementation experience, strong knowledge in the SAP PM domain, and excellent communication and interpersonal skills.
Technical Support Engineer
Company: IBM
Location: BANGALORE, IN
Posted Dec 04, 2025
The text describes a career opportunity at IBM Software, focusing on a Technical Support Engineer role for hybrid cloud solutions. The role involves troubleshooting, supporting enterprise customers, and collaborating on support team infrastructure. Required skills include expertise in Java, Python, Go, Linux, networking, and cloud monitoring tools. Preferred experience includes Kubernetes, Apache Cassandra, and monitoring technologies.
Cloud Backend Developer
Company: IBM
Location: Hyderabad, IN
Posted Dec 04, 2025
IBM Infrastructure offers enterprise IT infrastructure solutions for hybrid cloud and AI. The role involves developing and maintaining key capabilities, supporting customer requirements, and helping service providers onboard. The ideal candidate should have experience in backend development, microservice architecture, and cloud programming practices.
Software Developer
Company: IBM
Location: Ahmedabad, IN
Posted Dec 04, 2025
The text describes an IBM Software developer role emphasizing collaboration, innovation, and career growth. It highlights opportunities to work on cutting-edge AI-powered solutions, contribute to global projects, and develop skills in technologies like Java and SQL. The role emphasizes teamwork, problem-solving, and a positive work environment.
Firmware Developer
Company: IBM
Location: POUGHKEEPSIE, US
Posted Dec 04, 2025
The job posting describes a Firmware Developer role at IBM Corporation in Poughkeepsie, NY. The position involves developing and maintaining a distribution and integration system for System Z Firmware deliveries, supporting the Firmware delivery tool chain, troubleshooting issues, and implementing solutions to improve the developer experience and resiliency of the service. The role requires a Bachelor's degree in Computer Science or related field and two years of experience with specific technologies and skills.
PROCESS DELIVERY SPECIALIST-TALENT DEVELOPMENT OPTIMIZATION PROCESSES
Company: IBM
Location: BANGALORE, IN
Posted Dec 04, 2025
This text describes a career opportunity at IBM Consulting focusing on digital transformation, collaboration with global clients, and professional growth. It highlights responsibilities in recruitment, sourcing strategies, and partnership management, emphasizing innovation and impactful work across industries.
Customer/1 Developer (C/1)
Company: IBM
Location: QUEZON CITY, PH
Posted Dec 04, 2025
The text describes a career opportunity at IBM Consulting, focusing on a role that consults on billing and digital subscriptions. It requires a Bachelor's degree and proficiency in Cobol, JCL, and CSS Online programming. The role involves designing and developing Customer1 applications with a strong focus on billing functionalities.