Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

SAP BW HANA Consultant

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, highlighting the company's focus on long-term relationships, collaboration, and innovation. It emphasizes the importance of curiosity, continuous learning, and the use of IBM's technology platforms to deliver impactful solutions for clients across various industries.

Selection Specalist

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job posting for a Selection Specialist role at IBM. It outlines the responsibilities, required qualifications, and preferred experience for the position. The role involves managing end-to-end recruitment processes, partnering with hiring managers, sourcing candidates, conducting interviews, and maintaining candidate records. The ideal candidate should have a bachelor's degree, 5+ years of experience in talent acquisition, strong knowledge of sourcing techniques, and excellent communication skills.

Paid Social Media Specialist

Company: IBM

Location: SÃO PAULO, BR

Posted Dec 04, 2025

The text is a job description for a paid social media specialist role at IBM. It outlines the responsibilities, required education, and preferred experience for the position. The role involves developing paid social creative strategies, managing campaigns, partnering with various teams, and leveraging metrics to drive better outcomes.

Senior Logic Design Engineer

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text is a job description for a Senior Logic Design Engineer position at IBM Systems division. The role involves microarchitecture design and development of features for Secure, high performance, and low power targets of Mainframe and POWER customers. The position requires a Masters in VLSI, 8+ years of experience in chip design, and expertise in CPU, GPU, and RISC V architectures.

Application Developer-RDBMS

Company: IBM

Location: Pune, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting as an Application Developer. The role involves leading the design and development of customized systems in an agile environment, transforming business needs into code, and driving innovation. The position requires strong technical skills in database design, development, and optimization, as well as the ability to work in a fast-paced environment and collaborate with others.

Security Consultant-Intelligence & Operations

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The job description outlines the responsibilities and requirements for an experienced QRadar Incident Forensic Specialist role. The role involves managing QRadar SIEM platform deployment, configuration, and day-to-day operations while supporting incident response and forensic investigations. The ideal candidate should have expertise in QRadar deployment, incident handling, and forensic analysis to enhance the organization's security posture.

PROCESS DELIVERY SPECIALIST-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This role involves collaborating with clients on digital transformation projects, emphasizing long-term growth and professional development opportunities within IBM's consulting environment.

Quality Assurance Lead

Company: IBM

Location: No City, US

Posted Dec 04, 2025

The job posting is for a QA Lead position at IBM Consulting, focusing on overseeing testing activities for applications built on the Veeva Vault Platform. The role involves developing and executing test scripts using various tools, collaborating with stakeholders, ensuring compliance with regulated environment standards, and mentoring QA team members. The position requires a Bachelor's degree, extensive QA experience, proficiency in test automation tools, and knowledge of SDLC and QA methodologies.

Application Developer - SAP ABAP HANA

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with clients worldwide. The role involves working with visionaries across industries to improve hybrid cloud and AI journeys. IBM Consulting provides a culture of evolution, empathy, and long-term career growth opportunities.

Application Developer-AWS Cloud FullStack

Company: IBM

Location: Mysore, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Brand Technical Specialist. The role involves working closely with clients to develop relationships, understand their needs, and provide solutions using IBM's industry-leading technologies. The position requires creative problem-solving skills, excellent communication, and experience in modernizing client applications to container-based solutions.

金融業界向けITスペシャリスト/アーキテクト

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

The text describes a career in IBM Consulting, emphasizing long-term relationships, collaboration, and impact. It highlights the role of a trusted partner, overseeing IT projects, and driving digital and business transformation. The position requires experience in the financial industry, project management, and system development.

Front End Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text is a job description for a Software Developer role at IBM. It highlights the company's mission to build, design, code, consult, and shape markets. The role involves developing AI-infused features for hybrid cloud products in a collaborative environment. The position requires a Bachelor's degree, 4-8 years of experience, and expertise in Java, Python, JavaScript, ReactJS, and cloud platforms.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

Related Pages