Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Full Stack Developer – Entry Level

Company: IBM

Location: Bedford, CA

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, highlighting the collaborative work environment, technical expertise, and opportunities for learning and growth. It emphasizes the role's focus on application development, problem-solving, and utilizing various technologies and frameworks.

Data Scientist-Artificial Intelligence

Company: IBM

Location: Pune, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers to deliver technical and industry expertise to clients worldwide. The responsibilities include scaling an existing RAG code base for a production-grade AI application, requiring proficiency in prompt engineering, LLMs, Retrieval Augmented Generation, and programming languages like Python or Java. Experience with vector databases, AI frameworks, and cloud platforms is preferred.

Veeva Architect & Engineer

Company: IBM

Location: New York, US

Posted Dec 04, 2025

The job description outlines a role in IBM Consulting focused on partnering with clients to design and implement Veeva Development Cloud solutions. It requires expertise in Veeva, cloud computing, and life sciences regulatory frameworks. The role involves leading technical discovery, designing solutions, configuring Veeva Vaults, and mentoring junior resources.

Procurement Profession and Tactical Buyer

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The job description outlines the role and responsibilities of a Procurement Specialist at IBM. The position requires a Bachelor's degree, 2-5 years of experience in procurement, strong communication skills, contracting knowledge, and proficiency in Microsoft Office Suite. The role involves end-to-end procurement operations, vendor onboarding, managing relationships, and ensuring audit readiness. IBM emphasizes a positive attitude, curiosity, and the ability to work in the North America time zone.

Package Consultant-SAP HANA SCM EWM

Company: IBM

Location: Pune, IN

Posted Dec 04, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, strategic partnerships, and technical expertise in SAP solutions. The role involves software development, stakeholder collaboration, and continuous learning.

Database Engineer - DSE and HCD

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text is a job description for a DSEHCD database engineer role at IBM Software. It highlights the opportunity to work on a distributed database powering critical infrastructure, collaborate with talented engineers, and tackle complex technical challenges. The role involves building and improving the core of the database, owning the development lifecycle, debugging distributed systems, and contributing to technical documentation.

SuccessFactors Architect (f/m/x)

Company: IBM

Location: Zurich, CH

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers, collaborating with clients globally, and leading the design and optimization of the SuccessFactors platform to support HR transformation goals. The position requires expertise in SuccessFactors modules, HR processes, integration with third-party systems, and AI applied to the HR domain.

Package Consultant-SuccessFactors Talent Mgmt

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Brand Technical Specialist. The role involves working closely with clients to develop strategies, build solutions, and deliver proof of concepts using IBM's technology platforms. The position requires technical expertise in areas such as recruiting data models, onboarding, and SAP SuccessFactors.

Intern 2026: Quantum Cloud Engineering

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for an intern role at IBM Research, focusing on developing a distributed cloud platform for quantum workloads. The role involves Python development, infrastructure maintenance, and integrating quantum computing into cloud-native environments. It requires knowledge of Python, cloud infrastructure, and an interest in quantum computing.

Data Engineer-Data Platforms-Azure

Company: IBM

Location: Kochi, IN

Posted Dec 04, 2025

This role involves data analysis, collaboration with teams, and requires skills in Python, Spark, and cloud tools. It emphasizes teamwork and communication for technical and non-technical audiences.

Talent Acquisition Recruiter - Japanese Speaking

Company: IBM

Location: PETALING JAYA, MY

Posted Dec 04, 2025

The job posting is for a Talent Acquisition Recruiter to help build IBM's talent pool in Japan. The role involves a wide range of recruitment activities, including sourcing, interviewing, and offering candidates. The position requires Japanese language proficiency and experience in talent acquisition, with a preference for experience in IT and consulting industries.

Data Engineer - Databricks specialist

Company: IBM

Location: Vilnius, LT

Posted Dec 04, 2025

The job posting is for a Data Engineer with expertise in Databricks to design and optimize data processing frameworks. The role involves building streaming and batch data pipelines, optimizing performance, and supporting AI/ML workflows. Required skills include Python, PySpark, SQL, and experience with cloud platforms and Databricks.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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