Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Selection Specalist (Recruiter)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM seeks a detail-oriented recruiter with 14 years of IT recruitment experience to manage end-to-end hiring, source candidates, and coordinate interviews. The role requires strong communication skills, familiarity with ATS tools, and ability to handle fast-paced environments.

SAP Consultant-Energy Environment and Utilities

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a role at IBM in Japan, where employees work with global clients to drive digital transformation using hybrid cloud and AI technologies. The role requires strong curiosity, knowledge, and the ability to create creative solutions. The position involves consulting and delivering SAP solutions to clients in the power, gas, and energy industries.

Software Architect

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The job description outlines the role of an Application Architect Technical Lead at IBM Payments Center. The position involves helping clients transform their business, defining project scope and vision, and designing hybrid multi-cloud and cloud-native architectures. The role requires expertise in payments industry, hybrid cloud platform security, governance, compliance, and experience in designing and delivering complex IT projects.

Operational Buyer - German speaking

Company: IBM

Location: BUDAPEST, HU

Posted Dec 04, 2025

IBM is seeking a self-driven and highly motivated Operation Buyer to join their Procurement Services team for a key client in EMEA. The role involves acting as a first point of contact for procurement activities, ensuring smooth operation of category directives, and providing support for procurement applications and processes.

SAP HANA & CLM Specialist - Cash & Liquidity Management

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunity to work with clients globally, collaborate with visionaries, and drive innovation in hybrid cloud and AI. It emphasizes the importance of curiosity, continuous learning, and long-term career growth. The role involves working in Client Innovation Centers and Delivery Centers, delivering technical and industry expertise to clients across various sectors.

High Speed IO Verification Engineer

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The High Speed IO design team at IBM delivers proprietary and industry standard interfaces for POWER systems and Z Mainframes processors. The role involves understanding design specifications, developing verification skills, debugging fails, and working with the design team to resolve issues. Required education is a Bachelor's degree, with a Master's degree preferred. Required technical expertise includes experience in design verification, SoC verification, knowledge of verification methodologies and HDLs, programming skills in C++, C, OOPs, Python, and Perl, and hardware debug skills. Preferred technical expertise includes knowledge of High Speed Serdes Phy Interface, PCIe, Ethernet, DDR, Chip Initialization, SCAN, and BIST.

HR Industrial Relation and Wage Compliance Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The role is responsible for maintaining the company's compliance with Australian National Employment Standards and Modern Awards. The successful candidate will manage and execute the compliance management system, conduct audits, and provide expert advice on employment and industrial relations issues.

Hardware Developer Intern 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM is seeking developers and hardware development engineers to work on cutting-edge technologies like quantum computing and AI. The role involves designing, testing, and supporting hardware firmware and semiconductors for IBM products. Required skills include programming, computer architecture, and hardware design.

Package Consultant-Workday Absence, Time Tracking, Payroll

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves supporting infrastructure for various industries and requires experience in Workday implementation and certification.

Software Engineer II - HashiCorp Infragraph Connectors

Company: IBM

Location: Kochi, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, specifically within the HashiCorp engineering team. The role involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multicloud and hybrid environments. The position focuses on infrastructure and security lifecycle management, with responsibilities including design, implementation, collaboration, and problem-solving.

Senior Data Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The job posting is for a Senior Data Engineer position in IBM Consulting's IT Digital Marketing Solutions team. The role involves developing dynamic software solutions, working in Client Innovation Centers, and collaborating with clients globally. The position requires proficiency in Python, Java, or .NET, experience with Docker and Kubernetes, ETL processes, security and data protection, and SQL environments. Preferred experience includes Azure DevOps.

Experience Fullstack Developer - Japanese Bilingual

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, innovation, and career growth opportunities. The role involves software development, technical expertise, and working in IBM's delivery centers to drive technological adoption.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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