Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Federal Data Engineering Co-Op: 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The role involves working on client projects, enhancing knowledge, and gaining professional experience. The company prioritizes continuous learning, skill development, and personal growth within a culture of coaching and mentorship.

AI Foundations - Research Scientist - Research Internship: 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for an AI Research Scientist Intern position at IBM Research. It highlights the responsibilities, required education, and technical expertise needed for the role. The position involves conducting end-to-end research in artificial intelligence, contributing to the development of IBM's Granite open-source models, and collaborating with a team of scientists, engineers, and designers.

Chef de projet SAP senior - Complex Delivery & Governance IBM France H/F

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The job posting is for a highly experienced SAP Project Manager with 15+ years of expertise in delivering complex multimodule SAP programs across global enterprises. The role involves leading full lifecycle delivery of SAP projects, managing project planning and execution, overseeing multivendor delivery teams, developing test strategies, defining cutover and release strategies, and providing transparent reporting and governance updates. The ideal candidate should have a Bachelor's degree, preferably a Master's degree, and extensive experience with SAP technologies such as ECC, S4HANA, BWBI, Ariba, and SuccessFactors. Strong knowledge of integration between SAP and non-SAP systems, Agile, Hybrid, and Waterfall delivery approaches, and exposure to multiple industries are preferred.

Research Scientist (Digital ASIC Design)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Quantum is seeking a Research Scientist to develop advanced high-performance digital and mixed-signal ASICs for quantum computing applications. The role involves circuit design, RTL development, logic synthesis, verification, and system integration. A strong background in digital circuit design, CMOS implementation, and EDA tools is required. Experience in custom cell-based digital circuit design, design integration, digital signal processing, and accelerator design is preferred.

AI-Centric Solution Architecting for Global IT Intern - Entry Level Sales Program 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a Solution Architect role involving global team collaboration, designing architectural solutions for real-world problems across industries, and requiring technical expertise in AI, software development, and communication skills.

Lead AI Engineer

Company: IBM

Location: Krakow, PL

Posted Dec 04, 2025

IBM Automation and AI group is seeking an experienced AIML Engineer specializing in Large Language Models (LLMs) to join their AIML Center of Excellence team. The role involves collaborating with cross-functional product teams to implement cutting-edge AI capabilities across IBM's Automation product portfolio. Key responsibilities include data collection and management for LLM evaluation and training, LLM integration and implementation, and establishing AIML best practices and innovation.

zCX AI Developer

Company: IBM

Location: Waterford, IE

Posted Dec 04, 2025

The text is a job posting for a Linux kernel development team at IBM in Waterford. The team is expanding and seeking candidates with experience in low-level software development, operating systems internals, and open source communities. The role involves designing, implementing, and testing new features for the Linux kernel on IBM Z and LinuxOne systems.

SAP BTP Integration Suite Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The job description outlines a role in IBM Consulting focused on designing and implementing integration architectures using SAP BTP Integration Suite. The position requires extensive experience with SAP integration technologies, SAP BTP Integration Suite, and various SAP and non-SAP systems. The role involves collaborating with clients and IBM teams, providing technical guidance, and staying current with SAP BTP roadmap and IBM assets.

Senior Marketing Data Analyst - HashiCorp

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for a Senior Marketing Data Analyst position at HashiCorp, an IBM company. The role involves supporting various marketing domains, utilizing SQL and BI tools, and driving pipeline attribution projects. The ideal candidate should have a strong analytical background, experience with Salesforce, Marketo, SQL, and Tableau, and be process-oriented and detail-focused.

SAP Application Architect

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The role of SAP Project and Service Management combines strong organizational skills with deep understanding of SAP solutions and IT governance. It involves leading design and architecture of SAP solutions, ensuring alignment with business and IT strategy, and collaborating with stakeholders to design scalable and futureproof architectures. The role requires proven experience as an SAP Application Architect or Senior Consultant, in-depth knowledge of SAP S4HANA architecture, and excellent communication skills.

SAPコンサルタント

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. As an SAP consultant, you will lead design workshops, support business development, and mentor team members. The role involves strategic solution leadership, team delivery leadership, and comprehensive solution delivery.

Application Consultant-Mainframe Modernization

Company: IBM

Location: Taipei, TW

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. Consultants work with visionaries across industries to improve hybrid cloud and AI journeys for innovative companies. The role involves proposal development, requirements analysis, and future-ready architecture planning, with opportunities for skill mastery and industry understanding.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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