Customer Experience Jobs

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Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Procurement Operations Specialist

Company: Welltech

Location: Spain

Posted Nov 23, 2025

Welltech promotes itself as a global leader in health and fitness apps with a strong team and mission. The job posting highlights procurement responsibilities, required skills, and attractive benefits like competitive salary, inclusive culture, and career growth opportunities.

Data Science Lead - Guest Funnel Science

Company: Airbnb

Location: USA

Posted Nov 23, 2025

The Community You Will Join is a Senior Staff Data Scientist role at Airbnb, focusing on using AI and causal inference to understand user behavior and build data products for a personalized experience. The role involves leading innovation efforts, shaping data strategy, collaborating with product teams, and demonstrating expertise in user behavior and sequence datasets in a marketplace setting.

Senior/Associate Fire Engineer – Expert Witness

Company: Jensen Hughes

Location: UK,Ireland

Posted Nov 23, 2025

Jensen Hughes is a global leader in fire protection engineering, risk analysis, and related security fields. They have a strong commitment to employee growth, trust, and integrity. The company offers a wide range of services and collaborates with clients to solve complex safety and security challenges.

Manager, Software Engineering - Expressive AI

Company: Figma

Location: Remote

Posted Nov 23, 2025

The Expressive AI team at Figma is responsible for applying generative AI models to design problems. The manager will lead a team of engineers to integrate AI techniques into creative workflows, partner with cross-functional teams, and hire/manage a team of engineers. The role requires experience in engineering management, AI advancements, and cross-functional collaboration.

Staff Engineer

Company: Cofactr

Location: USA

Posted Nov 23, 2025

Cofactr is a startup redefining the electronics supply chain with a platform combining software, marketplace, and logistics support. They are seeking a Senior Fullstack Engineer to architect and build product features, lead projects, collaborate with teams, and shape engineering culture as they scale. The role requires 8+ years of experience, expertise in React, TypeScript, Python, and Postgres, and excellent communication and leadership skills.

Business Development Representative - Backstage

Company: Spotify

Location: USA

Posted Nov 23, 2025

Spotify's Backstage platform is a leading open-source solution for developer portals, offering opportunities to enhance microservices and infrastructure. The company seeks a Business Development Representative to expand its customer base, with a focus on B2B sales and technology-driven growth. Benefits include competitive compensation, equity, and a strong emphasis on inclusivity and innovation.

Sales Development Representative

Company: Sanity

Location: Europe

Posted Nov 23, 2025

Sanity.io is hiring a Sales Development Representative for their European team, emphasizing growth, innovation, and a supportive culture. The role involves building pipelines, collaborating with teams, and contributing to product strategy. The company highlights its mission to revolutionize content operations with a flexible platform and a diverse, inclusive culture.

Website Marketing Manager

Company: Code.org

Location: Remote

Posted Nov 23, 2025

Code.org is seeking a Website Marketing Manager to support their digital engagement strategy. The role involves website management, SEO, analytics, conversion optimization, and cross-functional collaboration. The ideal candidate should have a bachelor's degree, 5+ years of experience, and strong skills in UX/UI, SEO, and web performance tools.

Platform Accounting Analyst

Company: Kraken

Location: Remote

Posted Nov 23, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer various products and services, and are seeking a Platform Accounting Analyst to support month-end close and reporting, digital asset reconciliations, and financial reporting compliance.

Senior Product Marketing Manager

Company: Immersive

Location: USA

Posted Nov 23, 2025

Immersive Labs is a leading cyber resilience solution provider that helps organizations futureproof against cyber threats. They offer an immersive platform to simulate real-world threats, test skills, and measure performance. The company is growing rapidly, with over 300 employees globally and significant funding. They are hiring a Senior Product Marketing Manager to help build a new market category and drive the evolution of their flagship platform.

Customer Support Specialist I

Company: SQUIRE

Location: USA

Posted Nov 23, 2025

SQUIRE is a leading business management system for barbershop owners, providing tools, resources, and guidance to help them attract customers, manage operations, and increase revenue. The company offers a Customer Support Specialist I position to assist customers and their clients, with a focus on providing timely assistance and troubleshooting issues. SQUIRE values diversity and provides equal employment opportunities.

Marketing Manager - Incentives

Company: CALSTART

Location: USA

Posted Nov 23, 2025

CALSTART is a mission-driven organization focused on transportation decarbonization and clean air. The Marketing Manager Incentives role involves developing and implementing marketing strategies to promote zero-emission vehicle initiatives and incentive programs. The position requires strong marketing skills, project management experience, and a passion for sustainability.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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