Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Staff AI Product Engineer

Company: Modern Health

Location: USA

Posted Dec 19, 2025

This job description seeks an AI Product Engineer with expertise in AI technologies and full-stack development, emphasizing collaboration, problem-solving, and comprehensive benefits including healthcare and flexible work arrangements.

Analytics Engineer (L5) - Identity

Company: Netflix

Location: USA

Posted Dec 19, 2025

Netflix seeks an Analytics Engineer to drive data-driven commerce strategies, emphasizing collaboration and innovation in a global context. The role involves shaping analytical frameworks for identity platforms while leveraging cross-functional expertise and advanced data tools.

Engineering Lead - Test

Company: ScienceLogic

Location: USA

Posted Dec 19, 2025

The QA Lead role involves leading test automation for an AI product, managing a distributed team, and ensuring quality standards. The position offers benefits like flexible time off, comprehensive healthcare, and a supportive work environment.

Chief Engineer - Equipment Breakdown

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 19, 2025

This job description outlines the responsibilities of a chief engineer role, including overseeing equipment breakdown engineering operations, ensuring compliance with regulations, and managing training programs. It highlights qualifications required and emphasizes Liberty Mutual's commitment to employee development, inclusion, and competitive compensation.

Lead Medical Writer Medical Communications

Company: Avalere Health

Location: Remote

Posted Dec 19, 2025

Avalere Health emphasizes its mission to serve every patient through inclusive culture, flexible work arrangements, and employee empowerment. The role highlights leadership in medical writing, client collaboration, and professional growth opportunities, alongside comprehensive benefits like flexible working and family support policies.

Senior Product Manager - AI Agents

Company: Apollo.io

Location: USA

Posted Dec 19, 2025

The text describes a senior AI product manager role at Apollo, emphasizing the impact of AI on sales teams, the company's growth metrics, and the responsibilities involving AI research, messaging, and quality assurance. It highlights the importance of trust in AI adoption and the need for domain expertise over technical complexity.

Talent Acquisition Coordinator

Company: IBM

Location: BANGALORE, IN

Posted Dec 19, 2025

This text describes a role at IBM's Talent Acquisition team focusing on managing the offer process with emphasis on collaboration, communication, and career growth. It highlights the importance of teamwork, innovation, and organizational skills in a fast-paced environment while showcasing IBM's commitment to excellence and global impact.

Application Developer - Cloud FullStack - New South Wales - 17 Months FTH

Company: IBM

Location: SYDNEY, AU

Posted Dec 19, 2025

IBM is a leader in global transformation, offering career opportunities in tech innovation. The role involves developing applications and collaborating with teams to drive digital reinvention and competitive advantage.

Software Architect

Company: Fortive

Location: USA

Posted Dec 19, 2025

The text describes a technical leadership role focused on AI architecture, cloud solutions, and cross-functional collaboration. It outlines responsibilities involving AI/ML technologies, Azure platforms, and compliance standards, while specifying required qualifications and experience.

Software Engineer

Company: Field Nation

Location: Dhaka

Posted Dec 19, 2025

This job posting highlights Field Nation's commitment to a dynamic work environment, competitive benefits, and professional growth opportunities. The role involves developing cutting-edge SaaS solutions and collaborating with cross-functional teams, while the company emphasizes a supportive culture with perks like gym memberships, medical insurance, and flexible work arrangements.

Sr. Marketer - Growth

Company: Blackbaud

Location: Remote

Posted Dec 19, 2025

This job posting seeks a Sr Growth Marketer to lead growth marketing efforts for nonprofit fundraising, focusing on innovative programs, data-driven strategies, and cross-functional collaboration. The role emphasizes generating qualified pipeline, analyzing market trends, and working in a remote-first environment with competitive compensation and benefits.

VAT Manager

Company: Fortive

Location: Netherlands,Italy,Poland

Posted Dec 19, 2025

The text describes VAT compliance responsibilities including monitoring, reporting, audit handling, and system updates. It outlines required skills like ERP experience, analytical abilities, and attention to detail for a specialized role.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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