Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Backend Engineer

Company: Apollo.io

Location: India

Posted Nov 19, 2025

The job description for a Backend Engineer at Apollo highlights the role's critical importance in implementing best practices, working cross-functionally, and driving full lifecycle software development. The company values quality, performance, and scalability, and seeks candidates with strong technical skills, communication abilities, and a proactive mindset.

Revenue Operations Analyst

Company: Lumos

Location: USA

Posted Nov 19, 2025

The role of Revenue Operations Analyst at Lumos involves optimizing tools, data, and processes to drive revenue growth. Key responsibilities include owning the Deal Desk process, building sales territories and forecasting tools, supporting sales strategy projects, delivering insights and dashboards, and ensuring data accuracy. The ideal candidate has 4+ years of experience in Revenue or Sales Operations, preferably in a B2B SaaS organization, strong Excel/Google Sheets skills, experience with Salesforce and CPQ tools, and excellent communication and organizational skills.

Digital Marketing Associate

Company: Skyrocket Studios

Location: Remote

Posted Nov 18, 2025

This text describes a digital marketing role with responsibilities across social media, influencer marketing, search campaigns, SEO, direct marketing, and industry knowledge. It outlines required qualifications and skills for the position.

Account Executive

Company: Fortive

Location: Remote

Posted Nov 18, 2025

The candidate has solid SaaS sales experience in Brazil, with a strong hunter profile and channel/reseller experience. They have experience in industries such as public infrastructure, energy, oil and gas, or utilities. The candidate is fluent in Portuguese and English, with Spanish proficiency expected. They have a deep understanding of Brazil's market in core industries and familiarity with the broader LATAM landscape.

Implementation Specialist

Company: ImageTrend

Location: USA

Posted Nov 19, 2025

ImageTrend Inc. seeks Implementation Specialists to deliver healthcare and emergency response solutions. The role involves project management, client collaboration, and training. The position offers a competitive salary and remote work flexibility.

Chief Compliance Officer - Derivatives Exchange

Company: Kraken

Location: USA

Posted Nov 19, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating the global adoption of crypto for financial freedom and inclusion. They offer industry-leading security, education, and client support through products like Kraken Pro, Desktop, Wallet, and Kraken Futures. The company values diversity, merit, and equal opportunity.

Customer Success Manager - Enterprise

Company: Fortive

Location: Remote

Posted Nov 18, 2025

The role involves proactively recommending ServiceChannel methodologies, establishing adoption plans, building success plans, fostering client engagement, managing technical integrations, reviewing customer data, leading customer engagement meetings, communicating relevant news, collecting feedback, working cross-functionally, providing training, conducting business reviews, and collaborating with internal teams. The ideal candidate should have a bachelor's degree, 2+ years of experience in customer success or project management, excellent communication skills, strong analytical skills, enthusiasm for technology, project management skills, and experience driving organizational change initiatives.

Graduate Software Engineer - Open Source and Linux, Canonical Ubuntu

Company: Canonical

Location: Anywhere

Posted Nov 19, 2025

Canonical promotes itself as a leading open-source provider offering global remote software engineering roles with competitive compensation, career growth opportunities, and a collaborative work environment. The job description highlights innovative projects, professional development, and a commitment to diversity and excellence.

Operations Analyst

Company: Oddball

Location: USA

Posted Nov 19, 2025

Oddball is a company that values learning, growth, and making a big impact. They are seeking an Operations Analyst to support their COO and Program Managers in maintaining operational excellence, ensuring compliance with federal contracting standards, and scaling internal processes. The role involves developing and maintaining internal operational processes, documenting SOPs and templates, managing risk tracking, assisting with project-level financial activities, and providing day-to-day support across business operations.

Sr Staff Software Engineer DevOps

Company: Hammerspace

Location: Remote

Posted Nov 18, 2025

The job posting is for a skilled DevOps Engineer to join a team. The role focuses on software development with a strong programming foundation, while leveraging DevOps expertise to streamline processes and ensure robust deployments. The ideal candidate is a versatile problem-solver with a software engineering core, comfortable wearing multiple hats in a startup environment.

Lead Software Engineer

Company: Fortive

Location: Remote

Posted Nov 18, 2025

The text outlines a role requiring collaboration with cross-functional teams, Agile methodology, technical expertise in C#, .NET, and cloud platforms, along with mentoring and code reviews.

Alliance Manager

Company: Fortive

Location: Remote

Posted Nov 18, 2025

The text describes the role of managing strategic alliances with high-impact partners to drive mutual business growth and innovation. It involves developing partnership frameworks, conducting strategic meetings, identifying opportunities for co-development and co-marketing, collaborating with internal teams, applying financial acumen, and achieving alliance partner quota targets. The ideal candidate should have experience in partnership management, working with global consulting firms or Fortune 500 companies, excellent relationship-building skills, strategic thinking, and the ability to navigate complex organizational structures.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

Related Pages