Customer Experience Jobs

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Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Software Engineer L5 - Live Ads Management

Company: Netflix

Location: USA

Posted Nov 15, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. They recently launched an ads-supported tier and are building a world-class offering around booking, managing, and delivering ads for live events. The Ads Platform Engineering organization focuses on designing systems that integrate advertising into their content delivery ecosystem, while the Live Ads Management team focuses on planning and executing ads for live events, partnering with ad serving and streaming teams, and building next-generation applications to power ad operations.

Associate Technical Advisor

Company: BlueVoyant

Location: USA

Posted Nov 15, 2025

This job posting seeks a Threat Fusion Cell Technical Advisor to support global customers in IT security, with responsibilities including testing detection logic, researching exploits, and providing technical insights. Qualifications require experience in cybersecurity, scripting, and forensic analysis, along with certifications and a bachelor's degree.

Account Executive

Company: HubSpot

Location: Remote

Posted Nov 15, 2025

The job posting is for an Account Executive position in the Mexican territory, focusing on sales and client management. The role involves building relationships, identifying challenges, closing new business, and working collaboratively with various departments. Fluency in Spanish and English is required, along with relevant sales experience and a strong work ethic.

Event Marketing and Communications Manager

Company: WorldSkills International

Location: Remote

Posted Nov 15, 2025

The text is a job posting for an Event Marketing and Communications Manager at WorldSkills International. The role involves shaping and delivering marketing and communications for global events, working closely with the Director of Marketing and Communications, and contributing to building the organization's capacity in event communications. The position requires strategic oversight, project management, content creation, media support, and event delivery.

Vice President - Provider Network

Company: Gravie

Location: Remote

Posted Nov 15, 2025

Gravie is a company that aims to improve healthcare access through innovative consumer-centric health benefit solutions. They are seeking a Vice President of Provider Network to lead healthcare provider network strategy development and management. The role involves developing new network strategies, managing network performance, leading negotiations, overseeing network implementation, and partnering with actuary and analytics teams. Gravie offers a unique benefits package and a mission-driven work environment.

Senior Software Engineer - Client Engagement

Company: Grow Therapy

Location: USA

Posted Nov 15, 2025

The company is hiring a fullstack Software Engineer to build a next-generation mental healthcare platform. The role involves working on key roadmap priorities such as building strong foundations, delivering personalized recommendations, and providing high-value between-session tools. The ideal candidate should have 4+ years of experience, fullstack fluency, technical proficiency, and be impact-oriented, adaptable, and a team player.

Senior Director - Small Commercial Analytics

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 15, 2025

The US Retail Markets USRM Small Commercial SC Analytics team is seeking a Senior Director to lead profitability and growth across Small Commercial lines. The role involves developing combined ratio forecasts, communicating rate and profit actions, and overseeing pricing guidance processes. The ideal candidate should have a quantitative background, 10+ years of experience, and excellent analytical skills.

Director - Paid Social

Company: Nutrafol

Location: USA

Posted Nov 15, 2025

Nutrafol is seeking a Director of Paid Social to lead the development and execution of innovative media strategies across Meta, TikTok, Reddit, and other emerging social channels. The ideal candidate will own substantial media budgets, drive acquisition, and play a critical role in delivering efficient, scalable growth for new customers. The role requires a blend of data-driven decision-making, deep understanding of creative audience and platform nuances, and the ability to lead, mentor, and develop a high-performing team.

Growth Marketing Lead

Company: Allium

Location: Remote

Posted Nov 15, 2025

Allium is a blockchain data analytics startup that aims to make blockchain data accurate, simple, and fast. They ingest, sanitize, and standardize data from over 100 blockchains, providing a petabyte-scale dataset. Allium serves analysts and engineers with different platform offerings, catering to the needs of both groups. The company is on a mission to index and organize the world's blockchain data, similar to what Google and Bloomberg did for public webpage and financial data.

Senior Product Manager - Authorizations

Company: Visa

Location: Brazil

Posted Nov 15, 2025

Pismo is a technology company founded in 2016 that provides cloud-based solutions for banking and fintech, collaborating with Visa to address legacy system challenges. The job requires product management expertise in payments, with focus on card authorization, technical compliance, and innovation.

[Interim] Senior Manager - Lean In Girls Partnerships

Company: Sandberg Goldberg Bernthal Family Foundation

Location: Remote

Posted Nov 15, 2025

The Sandberg Goldberg Bernthal Family Foundation is seeking a full-time team member to join their team from January through July 2026. The role involves account and partner management, conference and event planning, outreach and conversion campaigns, and team collaboration. The ideal candidate should have 7+ years of partnership program management experience, be results-oriented, and thrive in a remote-first environment.

Senior People Communications & Engagement Strategist

Company: GitLab

Location: USA

Posted Nov 15, 2025

The role of Senior People Communications & Engagement Strategist involves crafting engaging stories, fostering connections, and driving adoption of an internal communication hub. The ideal candidate will have experience in internal communications, employee engagement, and content marketing, with a focus on creating compelling messaging and driving team member engagement.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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