Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

UX Developer

Company: Portland Webworks

Location: Remote

Posted Nov 12, 2025

The text describes a company called GovWebworks that builds web and mobile applications for clients, with a focus on the public sector. They value high-quality, accessible, and reusable designs, and use modern tools like React, NextJS, and Angular. The company emphasizes collaboration, agility, and continuous learning, and offers excellent benefits to employees.

Senior Analytics Consultant

Company: SuccessKPI Inc.

Location: Remote

Posted Nov 12, 2025

The Senior Analytics Consultant role is a self-driven position with a proactive mentality, focused on helping organizations solve complex business and technology problems. The role offers opportunities for career development, growth, and building industry relationships while working with a diverse and dynamic culture.

Technical Lead

Company: Nearform

Location: Italy

Posted Nov 12, 2025

Nearform is a global team of data, AI, and engineering experts who build intelligent digital solutions for leading enterprises. They offer a remote, full-time opportunity for a Technical Lead based in Italy. The role involves leading development teams, collaborating with clients, and shaping architectural decisions. Nearform provides competitive benefits, including remote work flexibility, training allowances, and a pension plan.

Client Support Specialist

Company: Clipboard Health

Location: Europe, Canada, South Africa, Philippines, Jamaica

Posted Nov 12, 2025

Clipboard Health is seeking motivated, customer-focused individuals for B2B Support Specialist roles. The position involves providing fast, accurate, and empathetic support to workplace customers via voice and email, navigating tools like Zendesk, and collaborating with cross-functional teams. The company values a customer-centric mindset, strong communication skills, proactive problem-solving, and high accountability.

Account Manager

Company: Peachy Insurance

Location: Remote

Posted Nov 12, 2025

Peachy Insurance is a remote-friendly company that aims to provide a friendly, reliable, and educational insurance experience. They offer a supportive work environment with training, coaching, and career development opportunities. The company values integrity, accountability, continued development, and respectful communication.

Staff Service Designer

Company: Apollo.io

Location: USA

Posted Nov 12, 2025

Apollo is hiring a Staff Service Designer to lead complex cross-functional service initiatives and define end-to-end experiences across products, systems, and teams. The role requires 8+ years of UX or product design experience, with a focus on service or systems design. The ideal candidate will have strong systems thinking, expertise with service design artifacts, and the ability to lead cross-functional initiatives.

Software Engineer

Company: DataHub

Location: Remote

Posted Nov 12, 2025

The role involves enhancing a Python-based ingestion framework to support ingesting usage statistics, lineage, and operational metadata from various systems like Snowflake, Redshift, and Kafka. The position requires expertise in Python, familiarity with modern data and ML tools, knowledge of distributed systems, and the ability to design for scale and fault tolerance.

Senior Data Scientist - Accounting

Company: Mercury

Location: USA

Posted Nov 12, 2025

Mercury is seeking a Data Scientist to help build their analytics engine for financial and accounting workflows. The role involves partnering with product and engineering teams, designing experiments, analyzing data, and developing ML/AI solutions to streamline financial processes. The ideal candidate has 3-5 years of experience in product analytics or data science, expertise in financial workflows, and proficiency in SQL and Python.

Senior Staff Engineer - Ads Privacy

Company: Reddit

Location: Remote

Posted Nov 12, 2025

The Ads Privacy team at Reddit is a rapidly growing team that plays a foundational role in the company's ads business. The team is responsible for building the technical infrastructure for responsible growth, centralizing regulatory compliance, abstracting the complexity of privacy constraints, and maximizing the utility of privatized data. The Senior Staff Engineer role involves defining the technical vision for cross-organizational initiatives, collaborating with partner teams, and leading large-scale projects to reduce regulatory risk and keep user trust at the center of every decision.

Staff, Software Engineer (L4)

Company: Twilio

Location: Remote

Posted Nov 12, 2025

Twilio is seeking a Staff Software Engineer to join their Data Substrate team. The role involves architecting scalable data solutions, collaborating with cross-functional partners, driving technical innovation, and mentoring a team of engineers. The ideal candidate will have deep expertise in data systems, strong leadership skills, and a proven track record of delivering complex data projects at scale.

Leave Payroll Analyst

Company: Sparrow

Location: Remote

Posted Nov 12, 2025

The role of Leave Payroll Analyst at Sparrows Customer Experience team involves preparing employee leave and payroll calculations for customers, collaborating with various teams, and helping build a better product. The ideal candidate should have 2+ years of experience in data-focused operations, payroll, accounting, or bookkeeping, excellent spreadsheet skills, superior organization skills, outstanding communication skills, and a learners mindset.

Director - Global Logistics

Company: Myriad360

Location: Remote

Posted Nov 12, 2025

The job description outlines the role of a Director of Global Logistics at Myriads, a company with a mission to challenge and enable employees to achieve great things. The role involves leading and developing the International Logistics function, managing a team, overseeing trade compliance, and collaborating with various teams to deliver outstanding client experience. The company offers benefits such as unlimited PTO, incentive compensation plans, and a transparent culture.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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