Customer Experience Jobs

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Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Senior Actuarial Analyst

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 09, 2025

GRS North America Actuarial & Analytics is seeking a Senior Actuarial Analyst to join the General Liability pricing team. The role involves performing complex actuarial analyses, utilizing profit reviews, maintaining reporting infrastructure, providing guidance to underwriting teams, and developing tools to enhance pricing and influence underwriting strategy. The ideal candidate should have strong analytical and communication skills, relevant experience, and proven math and analytical skills.

Shipping Specialist

Company: Trafilea

Location: China

Posted Nov 09, 2025

Trafilea is a consumer tech platform that helps brands grow through AI, automation, and operational excellence. They own and operate their own digitally native brands, with a strong global presence and a focus on visibility, accountability, and proactive control in logistics and supply chain operations.

Behavioral Health Care Manager

Company: Triplemoon Clinical

Location: Remote

Posted Nov 09, 2025

The text describes the role of a behavioral health care manager in a collaborative care model. The manager plays a central role in coordinating care, providing evidence-based interventions, and supporting patients and their families. The position requires relevant professional background, experience working with children, and strong digital health and telehealth skills. The role offers flexible scheduling, remote work, and opportunities for professional development.

Senior Solutions Architect

Company: ExtraHop

Location: Remote

Posted Nov 08, 2025

The Solutions Architecture team at ExtraHop focuses on customer success and outcomes rather than billable hours. The team tackles complex business and technology problems across various industries and technologies. The role of a Solutions Architect involves advanced GUI and trigger script development, understanding networking and application design, analyzing customer network topologies, creating technical assets, conducting root cause analysis, developing custom tools, and conducting learning sessions with customers.

SDR / Cold Caller - English Speaking

Company: Talent Hackers

Location: Remote

Posted Nov 08, 2025

The job posting is for a Sales Development Representative (SDR) Cold Caller role. The position involves cold calling, email outreach, and lead qualification to generate new business opportunities and build a strong sales pipeline. The ideal candidate should have 3+ years of experience in phone outreach, experience using Dialpad, and demonstrated success in achieving sales quotas. The role requires strong communication skills and proficiency in using tools like HubSpot for contact and pipeline management.

Marketing Operations Manager

Company: Webflow

Location: USA

Posted Nov 09, 2025

Webflow is a company that provides a Website Experience Platform (WXP) to help teams build, manage, and optimize websites. They offer visual development, content management systems, AI-driven personalization, hosting, and analytics in a single platform. The company is looking for a Marketing Operations Manager to own and optimize marketing campaigns, ensuring accurate lead capture, tracking, and reporting across various channels.

Recruitment Lead

Company: Talent Hackers

Location: Remote

Posted Nov 08, 2025

The role is for a Recruitment Lead based in Colombia to lead end-to-end recruitment for Colombian-based roles, build and manage a local recruitment team, collaborate with sales and operations, create candidate pipelines, oversee hiring compliance, implement ATS tools, maintain hiring KPIs, and represent the company at job fairs. The ideal candidate should have 5+ years of recruitment experience, be based in Colombia with deep knowledge of the local labor market, have exceptional English skills, and be able to manage a team or contractors.

Director of Regulatory Affairs

Company: OPIS s.r.l.

Location: Remote

Posted Nov 08, 2025

OPIS is seeking a Director of Regulatory Affairs to lead regulatory strategies for product development and approval across international markets. The role involves acting as a trusted advisor, managing relationships with regulatory authorities, overseeing meetings, reviewing key documents, supporting business development, and staying updated on global regulatory frameworks. OPIS offers a competitive salary and benefits package, and values growth, innovation, and customer success.

Software Engineer - Data Infrastructure

Company: Canonical

Location: EMEA

Posted Nov 09, 2025

Canonical is building a comprehensive automation suite for multicloud and on-premise data solutions. The data platform team develops a full range of data stores and technologies, and is looking for engineers to help create and automate features of data platforms.

Customer Success Director (Gig Economy Vertical)

Company: First Advantage

Location: Remote

Posted Nov 08, 2025

First Advantage is a leading provider of mission-critical background screening solutions, fostering a global inclusive workforce. The Customer Success Director role focuses on the satisfaction, retention, and growth of key clients in the fast-moving Gig Economy space, requiring expertise in technology-driven solutions and risk mitigation.

Senior Manager - GTM Engineering, Customer Success

Company: Apollo.io

Location: Remote

Posted Nov 08, 2025

The Sr Manager GTME Success role is an operational leader and coach for Apollo's Named GTM Engineers. They are responsible for forecasting, enforcing, coaching, developing, inspecting, intervening, scaling, optimizing, and leading by example. The role requires deal operation skills, coaching abilities, attention to detail, familiarity with Apollo and modern GTM stack, and outbound growth leadership. The company offers various benefits and a competitive pay range.

Executive Assistant

Company: Talent Hackers

Location: Remote

Posted Nov 08, 2025

The role is for a highly organized, proactive, and detail-oriented Executive Assistant to manage critical administrative functions, including inbox and calendar management, meeting coordination, document preparation, and communication with stakeholders. The ideal candidate should have 3+ years of experience in an EA or Chief of Staff role, exceptional communication skills, project management experience, and proficiency in tools like Canva, Google Suite, Notion, Asana, Slack, and Zoom.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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