Customer Satisfaction Jobs in Chicago, IL

37,164 open positions · Updated daily

Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

Insurance Agent

Company: COUNTRY Financial

Location: Rockford, IL

Posted Jan 24, 2025

Technologist

Company: Labcorp

Location: Joliet, IL

Posted Jan 24, 2025

CPG Fraud Manager I - Bilingual Spanish/English Required

Company: JPMorgan Chase

Location: Elgin, IL

Posted Jan 24, 2025

This job posting is for a Fraud Manager I position in the CPG team at Chase, a leading financial services firm. The role involves leading a team of Specialists and/or Analysts, managing customer engagement, and ensuring adherence to risk and control guidelines. Key responsibilities include executing business initiatives, making informed decisions, driving process improvements, managing team performance, and demonstrating exceptional leadership skills. Required qualifications include 3+ years of customer service experience, strong communication and influencing skills, change management skills, prioritization skills, and data analysis skills. Preferred qualifications include financial industry experience and people management experience. The role requires a flexible work schedule, including evenings, weekends, and holidays. Chase offers a competitive total rewards package and values diversity and inclusion.

Category Manager

Company:

Location: Mundelein, IL

Posted Jan 24, 2025

Uline, a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, is seeking a Category Manager. The role involves leading and nurturing a product line, researching and sourcing new products, providing product recommendations, leading vendor meetings, and collaborating with various teams. The ideal candidate should have a Bachelor's degree, 7+ years of experience in Product Management, Supply Chain, or Marketing, and proficiency in Microsoft Office, especially Excel. Uline offers comprehensive benefits including medical, dental, vision and life insurance, 401(k) with 6% employer match, multiple bonus programs, paid holidays, generous paid time off, and a Tuition Assistance Program. Employee perks include an on-site café, a first-class fitness center with complimentary personal trainers, and over four miles of walking trails.

Lead Cook - Avantara Lake Zurich - Food

Company: Aramark

Location: Lake Zurich, IL

Posted Jan 24, 2025

The Lead Cook position at Aramark involves supervising staff, training them on food safety and cooking procedures, preparing food according to standard recipes and production guidelines, and maintaining cleanliness and food safety. The role requires previous supervisory experience, food safety certification, and knowledge of cooking methods and food safety regulations. Aramark offers competitive compensation, benefits including medical, dental, vision, and retirement savings plans, and a positive work environment.

Retail Store Cleaning Associate

Company: The TJX Companies, Inc.

Location: Champaign, IL

Posted Jan 24, 2025

HomeGoods is seeking a dedicated individual for a floor care role in their Champaign, IL store. The position involves maintaining a clean and organized store environment, operating the scrubber and buffer, and adhering to all operational, merchandise, and loss prevention standards. The ideal candidate should possess excellent customer service skills, strong organizational skills, physical stamina, and the ability to multi-task. HomeGoods values a positive store culture, customer experience, and diversity. Benefits include an associate discount, 401(k) contributions, and various insurance options. The starting pay range is $15.00 to $15.50 per hour.

Associate Category Manager

Company:

Location: Deerfield, IL

Posted Jan 24, 2025

Uline, a family-owned company, is seeking an Associate Category Manager for its Corporate Headquarters in Pleasant Prairie, WI. The role involves managing a product line, researching and sourcing new products, visiting vendors, and attending tradeshows. The ideal candidate should have a Bachelor's degree, 2-5 years of experience in Product Management, Supply Chain, or Marketing, and proficiency in Microsoft Office. Benefits include comprehensive insurance, 401(k) with employer match, bonus programs, paid holidays, and generous time off. Uline offers additional perks like an on-site café, fitness center, and walking trails.

Part-Time Stockroom Operations Associate

Company: Kohl's

Location: Peoria, IL

Posted Jan 24, 2025

The job role involves delivering excellent customer service, managing store operations, processing freight, replenishing sales floor stock, and engaging with customers. Key responsibilities include receiving and processing product, executing stockroom operations, and omni-channel fulfillment. The role also requires maintaining customer service standards, training new hires, and meeting individual goals. Essential skills include strong customer service, multi-tasking, attention to detail, and effective communication. No retail experience is required, but flexible availability is necessary. Preferred qualifications include client-facing retail or service industry experience. The pay range is $14.00 - $20.20, with various benefits including work-life balance, health & wellness programs, savings & retirement benefits, insurance programs, and support for life events.

Associate Product Manager

Company:

Location: Gurnee, IL

Posted Jan 24, 2025

Rail Track Maintainer

Company: CN

Location: Mattoon, IL

Posted Jan 24, 2025

Insurance Agent

Company: COUNTRY Financial

Location: St. Charles, IL

Posted Jan 24, 2025

COUNTRY Financial is seeking insurance sales agents dedicated to building customer relationships and ensuring their financial security. The role involves proactive communication, transparency, and understanding customer needs. Successful agents will receive a competitive compensation plan, benefits, and comprehensive training. COUNTRY Financial is a respected organization with a strong commitment to customer service and diversity.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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