Customer Satisfaction Jobs in Chicago, IL

37,164 open positions · Updated daily

Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

Field Sales Internship

Company: The Auto Club Group

Location: Bloomington, IL

Posted Jan 24, 2025

J.P. Morgan Wealth Management - Licensed Investment Professional

Company: JPMorgan Chase

Location: Chicago, IL

Posted Jan 24, 2025

J.P. Morgan Wealth Management is seeking a Licensed Investment Professional to assist clients with brokerage accounts, focusing on delivering exceptional customer service. The role involves discussing Individual Retirement Accounts, managing multiple priorities in a fast-paced environment, and diagnosing client inquiries. The ideal candidate will have a strong compliance record, ability to work onsite during training, and adapt to a hybrid work environment post-training. The company offers a competitive total rewards package, comprehensive benefits, and values diversity and inclusion.

Senior Internal Auditor

Company: Discover

Location: Riverwoods, IL

Posted Jan 24, 2025

(USA) Forklift-Merchandising Associate

Company: Walmart

Location: Calumet City, IL

Posted Jan 24, 2025

The job involves complying with company policies, operating a forklift, completing work assignments, providing member service, maintaining facility safety, and ensuring sales floor presentation. The role requires handling inventory, operating forklifts, and using technology to assist customers. Leadership expectations include respect for individuals, acting with integrity, serving the customer, striving for excellence, and maintaining a positive work environment. Benefits include competitive pay, health benefits, financial benefits, paid time off, and other perks. Minimum qualifications include 90 days of prior forklift experience and being 18 years or older.

Career Educator at CDLC of Westmont

Company: KinderCare Learning Companies

Location: Downers Grove, IL

Posted Jan 24, 2025

KinderCare Learning Companies, a recognized early childhood education provider, is seeking a Teacher for its Crème de la Crème centers. The role involves leading and mentoring less experienced teachers, implementing a child-centric curriculum, and fostering a nurturing environment. The successful candidate will also collaborate with parents, contribute to center goals, and cultivate positive relationships with families, teachers, and community partners. Required skills include excellent customer service, organization, and multi-tasking abilities. A CDA credential, early childhood education experience, and a Bachelor's degree are preferred. Benefits include discounted child care, medical coverage, mental health support, and more. KinderCare is committed to equal opportunity employment.

Food Service Worker

Company: Aramark

Location: Villa Park, IL

Posted Jan 24, 2025

The Food Service Worker role at Aramark involves assisting with food preparation, maintaining records, and ensuring high standards of quality and safety. The hourly wage ranges from $18.00 to $20.00, with potential for additional compensation. Benefits include medical, dental, vision, retirement savings plans, and paid days off. Responsibilities encompass food preparation, report completion, equipment maintenance, and adherence to food safety regulations. The role may require physical demands and use of Personal Protective Equipment (PPE).

Sr Manager, Information Security

Company: Grainger

Location: Lake Forest, IL

Posted Jan 24, 2025

Grainger, a leading industrial distributor, is seeking a Senior Manager of Security Engineering for a hybrid role based in Lakeforest, IL or Jacksonville, FL. The role involves leading teams of engineers to implement and operate enterprise-wide security services, driving the security engineering roadmap, and aligning security initiatives with business objectives. The ideal candidate should have 8+ years of information security experience, deep expertise in security domains, and a track record of delivering enterprise-scale security transformation initiatives. Grainger offers competitive benefits including medical, dental, vision, life insurance, a 401(k) plan, employee discounts, parental leave, tuition reimbursement, and more. The company is committed to equal employment opportunity and fostering an inclusive environment.

Store Associate

Company: CVS Health

Location: Tinley Park, IL

Posted Jan 24, 2025

CVS Health is seeking Retail Store Associates to join their team, emphasizing a human-centric approach to healthcare. The role involves providing excellent customer service, managing cashier duties, maintaining the sales floor, supporting store activities, and assisting in the pharmacy. The company offers competitive pay, comprehensive benefits, and opportunities for career growth. No prior retail experience is required, but a high school diploma is preferred.

Shift Supervisor Trainee

Company: CVS Health

Location: Chicago, IL

Posted Jan 24, 2025

CVS Health is offering a Shift Supervisor Trainee position, an entry-level role designed to prepare employees for higher-level supervisory roles. The role involves working effectively with store management and crews, supervising activities, and ensuring smooth store operations. The company emphasizes a human-centric approach to healthcare, focusing on personal, convenient, and affordable solutions. Successful completion of the training program leads to eligibility for Operations Supervisor or Shift Supervisor positions, which involve leading store staff, driving store execution, and building customer loyalty through excellent service.

Automation Mechanic - 3rd Shift

Company: CVS Health

Location: Mount Prospect, IL

Posted Jan 24, 2025

CVS Health is seeking an Automation Maintenance Technician for their Pharmacy Maintenance Team in Mt. Prospect, IL. The role involves maintaining equipment in a large volume advanced technology pharmaceutical dispensing facility, troubleshooting and repairing automation robotics, electrical, mechanical, and pneumatic systems. The successful candidate will work in a team-based environment, possessing good communication skills and customer service focus. The position offers a comprehensive benefits package, including medical, dental, vision insurance, and more. Required qualifications include 3+ years of general maintenance and troubleshooting skills, experience in an industrial environment, and knowledge of PLC based control systems. Preferred qualifications include mechatronics certification, experience in medical or healthcare environments, and a craft certification.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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