Customer Satisfaction Jobs in Remote

223,284 open positions · Updated daily

Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Technical Program Manager

Company: Findem

Location: Remote

Posted Feb 02, 2025

Findem, a top-tier backed company, is seeking a seasoned Technical Program Manager to help execute projects with impact and consistency. The role involves designing a new planning process, leading strategic initiatives, driving decision-making, and ensuring effective communication. The ideal candidate should have 5+ years of experience in software technical program management, preferably in a startup environment.

Operations Specialist - Luxury Sales

Company: Veta Virtual

Location: Remote

Posted Feb 02, 2025

Veta Virtual is hiring an Operations Specialist for Luxury Sales to support UHNW clients and businesses remotely. The role involves client relationship management, sales excellence, technology integration, unified assistant identity representation, and internal collaboration. The ideal candidate should have 2+ years of relevant experience, familiarity with the luxury sector, and proficiency with tools like HubSpot, Podium, Slack, and G Suite. The company offers a competitive salary, flexible work environment, paid time off, a supportive culture, and exciting opportunities in the luxury industry.

Lead IAM Engineer

Company: MetLife

Location: Remote

Posted Feb 02, 2025

MetLife is seeking an experienced Lead Engineer to design and implement scalable IAM solutions, lead large-scale IAM migration projects, and provide domain expertise in authentication and access management services. The role involves working with cross-functional teams globally, implementing modern authentication tools, and conducting security audits. The salary range is $101,300 - $145,000, with comprehensive benefits including health, disability, life insurance, retirement pension, and more. MetLife is recognized as one of the world's most admired companies.

Software Engineer III - Android

Company: Walmart Global Tech

Location: Remote

Posted Feb 02, 2025

Walmart is seeking an experienced Android engineer to join their Walmart+ team. The role involves designing, developing, and delivering high-quality software applications using Kotlin. The engineer will troubleshoot business and production issues, perform design and code reviews, and collaborate with cross-functional teams to determine project requirements. They will also drive the execution of multiple business plans and projects, and promote company policies and values. The ideal candidate will have hands-on experience building scalable Android applications, knowledge of animation and screen transitions, and experience with Android SDK Services and various methods of background processing.

Director - A&H Operations

Company: MetLife

Location: Remote

Posted Feb 02, 2025

MetLife is seeking a Director of Accident & Health Operations for its Group Benefits division. The role involves overseeing business processes administered by a vendor and collaborating with key product stakeholders to deliver operational service excellence. The ideal candidate should have 10+ years of experience in operations management, 5 years in Accident & Health product claims, and a strong understanding of regulatory and industry requirements. The position offers a competitive salary range of $126,000 - $160,000 and comprehensive benefits. MetLife is recognized as one of the world's most admired companies and is committed to creating a confident future for its colleagues, customers, and communities.

Sr. Technical Support Specialist II (West Coast Coverage 9a-5p PT)

Company: Poll Everywhere

Location: Remote

Posted Feb 02, 2025

Poll Everywhere is seeking a Senior Technical Support Specialist II to join their Customer Support team. The ideal candidate will have a growth mindset, technical acumen, and the ability to troubleshoot complex issues. The role involves assisting customers from F1000 companies and R1 Universities, collaborating with internal teams, and becoming highly knowledgeable about the product. Key responsibilities include advanced troubleshooting, root cause identification, and communicating findings to customers. The company is a growing B2B SaaS firm on a mission to make presentations more inclusive, supporting millions of users worldwide.

Social Media Marketing & PR

Company: Plan Left

Location: Remote

Posted Feb 02, 2025

The company is a fast-growing local marketing and advertising agency in Nashville, TN. They value self-starters and expect employees to manage themselves. The role involves social media management, public relations, content marketing, and design tasks. The ideal candidate should have 3+ years of social media experience, knowledge of various platforms and tools, and strong communication skills. The company offers opportunities for advancement and a good work-life balance.

Trademark Docketing Specialist

Company: ALT Legal

Location: Remote

Posted Feb 02, 2025

Alt Legal is seeking an experienced Trademark Docketing Specialist to join their innovative service offering, Alt Legal Assist. The role involves providing docketing support for trademark prosecution and enforcement matters, creating and updating docket records, collaborating with the team to streamline workflow processes, and assisting with onboarding new clients. The ideal candidate should have a minimum of 10 years of experience in a trademark docketing specialist role, extensive knowledge of USPTO and WIPO procedures, and strong organizational skills. Alt Legal is a forward-thinking company known for its automated trademark management tools and services, trusted by over 1000 global law firms and Fortune 100 companies. The role offers a unique opportunity to be at the ground level of building a new service integral to Alt Legal's growth and success.

Principal Product Manager

Company: Findem

Location: Remote

Posted Feb 02, 2025

Findem is a company that specializes in using AI and data technologies to help HR teams find and retain talent. They are seeking a seasoned Principal Product Manager to lead a major product initiative, setting strategy, KPIs, and driving product choices. The ideal candidate should have 7+ years of product management experience, preferably in a startup environment, and experience with B2B PLG products, B2B SaaS, and multistep workflows. Findem values curiosity, trust, heart, grit, and fun in their company culture, and their PM team is known for being scrappy, collaborative, and customer-driven.

Submitting for a General Application

Company: Chainguard

Location: Remote

Posted Feb 02, 2025

Chainguard, a company specializing in open source software security, is praised for its commitment to secure software by default. The company's customer-centric approach, bias for intentional action, and trust in team members are highlighted. Chainguard offers attractive benefits including equity, unlimited PTO, remote work, and comprehensive health insurance. The company is an equal opportunity employer, valuing diversity and unique perspectives.

Customer Success Manager (West Coast, USA)

Company: Triple Whale

Location: Remote

Posted Feb 02, 2025

The job posting is for a Customer Success Manager (CSM) role at Triple Whale, a growing global company. The CSM will focus on supporting ecommerce stores and agency clients, building and maintaining relationships with enterprise clients. Key responsibilities include developing tailored success plans, driving revenue and renewal forecasting, and collaborating with cross-functional teams. The ideal candidate should have previous experience in the ecommerce space, excellent communication skills, and the ability to thrive in a fast-paced startup environment.

Program Manager, Talent and Performance Management

Company: StackAdapt

Location: Remote

Posted Feb 02, 2025

StackAdapt is a self-serve advertising platform specializing in multichannel solutions. They are seeking a dynamic Program Manager in Talent and Performance Management to lead their center of excellence. The role involves iterating on and implementing global employee talent and performance management processes, workforce and succession planning, and job architecture. The ideal candidate should have strong analytical skills, experience in HR, and a proven track record in designing and scaling Talent Management programs. StackAdapt offers competitive benefits, a supportive culture, and opportunities for continuous learning.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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