Customer Satisfaction Jobs in Remote

223,284 open positions · Updated daily

Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Director Channel Sales (RapidScale)

Company: Cox Enterprises

Location: Remote

Posted Feb 01, 2025

RapidScale, a leading provider of secure and reliable managed cloud solutions, is seeking a Director of Channel Sales. The role involves overseeing recruitment and sales of RapidScale services, primarily to prospective customers and existing ones. The candidate will lead a team of Cloud Solution Consultants, engage indirect selling partners, and achieve sales targets. The position requires a BABS degree with 8+ years of experience in managed IT services or 12+ years in lieu of a degree, along with excellent communication, organizational, and time management skills. The role offers a competitive salary, benefits, and opportunities for career growth in a fast-paced, high-energy environment.

R-19462 Data Engineer III - VN

Company: Rackspace Technology

Location: Remote

Posted Feb 01, 2025

The job description outlines a senior data engineer role with a focus on big data technologies, SQL, and data pipeline management. The ideal candidate should have advanced SQL knowledge, experience with big data tools, and proficiency in object-oriented scripting languages. Project management and organizational skills are also required. The role involves defining project tasks, assigning them to team members, and monitoring progress. The candidate should have a degree in a quantitative field and at least 5 years of relevant experience. The company, Rackspace Technology, is a multicloud solutions expert with a strong commitment to diversity and inclusion.

Team Lead, Knowledge Management Operations

Company: Oscar Health

Location: Remote

Posted Feb 01, 2025

Oscar Health is seeking a Team Lead for Knowledge Management Operations. The role involves managing team performance, driving operational improvements, and hiring/managing team members. The ideal candidate should have 3+ years of experience with a knowledge management system, 2+ years in operations or customer service, and 2+ years of direct people management experience. The position offers competitive pay, employee benefits, and opportunities for professional growth. Oscar Health values diversity and inclusivity, and the role requires strong communication skills and the ability to work with teams in multiple locations.

Data Analyst

Company: Age of Learning, Inc.

Location: Remote

Posted Feb 01, 2025

Age of Learning is seeking a data-driven SEO Analyst with a growth mindset to shape and execute their evolving SEO strategy. The role involves developing and analyzing key performance metrics, conducting AB and multivariate testing, and implementing technical SEO best practices. The ideal candidate will have 3+ years of data analysis experience, proficiency in SQL, Python or R, and expertise in predictive modeling and statistical analysis. Familiarity with SEO tools and schema markup is preferred. The estimated salary range is $80,000 to $115,000 USD.

Solution Engineer

Company: Onit

Location: Remote

Posted Feb 01, 2025

The Solution Engineer at Onit will provide advanced technical support, troubleshoot complex issues, collaborate with internal teams, and contribute to continuous improvement initiatives. The role requires 3+ years of experience in advanced customer support, proficiency in Ruby and Python, understanding of programming fundamentals, and excellent communication skills. Prior experience in integrations, business process automation, and Liquid templating language is a plus. A Bachelor's degree in Computer Science, MIS, or a related discipline is preferred.

System Technologist IV - East Region

Company: Motorola Solutions

Location: Remote

Posted Feb 01, 2025

Motorola Solutions is a global leader in professional mobile communications systems, focusing on mission-critical digital mobile communication systems for government and public safety. The company is seeking a candidate with extensive experience in LMR RF systems, radio communications, and IT systems. The role involves providing technical support, configuring and optimizing complex communication systems, and delivering knowledge in RF systems, standard telephony, and packet switching techniques. The ideal candidate should have a Bachelor's degree or equivalent experience, be proficient in Microsoft Office products and Motorola Radio Programming Software suite, and have excellent communication skills. The position requires extensive travel and a valid driver's license.

Senior Product Manager

Company: Motorola Solutions

Location: Remote

Posted Feb 01, 2025

Motorola Solutions is seeking a Senior Product Manager for their AI-driven security alarm product suite. The role involves developing product strategy, leading product development, managing customer experience, and fostering a collaborative work environment. The ideal candidate should have a Bachelor's degree, 7+ years of product management experience, and a strong understanding of software development methodologies. Experience with alarm security systems and services is highly desirable. The company offers competitive benefits including incentive bonus plans, medical and dental benefits, 401K with company match, and more.

Technical Support Team Lead

Company: Mogli

Location: Remote

Posted Feb 01, 2025

Mogli Technologies is seeking a highly motivated and experienced Technical Support Team Lead. The ideal candidate should have a strong understanding of web-based technologies, excellent communication skills, and a continuous learning mindset. The role involves leading daily case support hours, partnering with the Technical Support Manager to optimize processes, managing complex technical escalations, and providing real-time technical guidance to team members. The company offers comprehensive benefits and is committed to diversity, equity, and inclusion.

Senior Sales Executive, Enterprise Accounts

Company: MelodyArc

Location: Remote

Posted Feb 01, 2025

MelodyArc, a rapidly growing tech innovator, is seeking a Senior Sales Executive to drive revenue growth by targeting potential enterprise customers. The role involves leading negotiations, closing complex deals, and ensuring client satisfaction. The ideal candidate should have 10+ years of direct sales experience, a proven track record in managing high-value enterprise deals, and exceptional communication skills. In-depth knowledge of AI, CX SaaS, and customer service solutions is preferred. The compensation includes a base salary of $225k-$275k, equity, and commission. The role offers an opportunity to define sales motion and go-to-market strategies in a fast-paced environment.

Technical Account Manager

Company: Appspace, Inc.

Location: Remote

Posted Feb 01, 2025

Appspace is seeking a Strategic Technical Account Manager with a strong technical background and excellent communication skills. The role involves managing client relationships, providing technical consultation, problem resolution, solution implementation, client education, performance monitoring, risk mitigation, continuous improvement, and cross-functional collaboration. The company offers competitive benefits, flexible work schedules, remote work opportunities, and a casual dress work environment. Appspace is committed to creating a diverse and inclusive workplace.

Lead Product Owner - Disability Digital

Company: MetLife

Location: Remote

Posted Feb 01, 2025

The Product Owner for the Disability Digital Team will be responsible for enhancing and supporting MyBenefits and MetLink platforms, ensuring a world-class user experience. Key responsibilities include developing a deep understanding of disability and absence claims processing, prioritizing a backlog of items to improve data accuracy and self-service capabilities, and driving higher NPS and customer satisfaction scores. The role involves working closely with various teams, seeking feedback, and continuously improving processes. The salary range is $80,000 - $130,000 with comprehensive benefits.

Director, Product Management

Company: Applied Systems

Location: Remote

Posted Feb 01, 2025

Applied Systems, a division of Ivans, is seeking a Director of Product Management to lead the development and execution of a new P&C insurance carriers facing software offering. The role involves defining and executing the product strategy, interfacing with external customers, motivating and leading a team, working closely with UX and Development teams, planning and tracking product performance, and developing new product value propositions. The ideal candidate should have 5+ years of product management experience, people management skills, strong analytical skills, and a degree in Information Science, Computer Science, or related disciplines. Benefits include health insurance, wellness incentives, retirement savings plans, and work-life balance initiatives. Applied Systems values excellence, diversity, and innovation, and is committed to recruiting, developing, retaining, and promoting employees regardless of their background.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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