Customer Satisfaction Jobs in Remote

223,284 open positions · Updated daily

Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Director, Compliance Sales | Remote US

Company: Coalfire

Location: Remote

Posted Feb 01, 2025

Coalfire is a cybersecurity company based in Denver, Colorado, with offices in the US and UK. They are committed to solving clients' complex cybersecurity challenges and are leaders in their field. The company is seeking a Director of Sales to manage a team of 46 sales representatives, develop sales strategies, and meet established KPIs. The ideal candidate will have 3+ years of sales management experience, strong talent management skills, and the ability to operate in a dynamic environment. Coalfire offers a flexible work model, prioritizes employee wellbeing, and provides competitive benefits.

VP of GTM Strategy and Revenue Operations

Company: TRM Labs

Location: Remote

Posted Feb 01, 2025

TRM Labs is a blockchain intelligence company aiming to combat crime and enhance global security. They are seeking a Vice President of GTM Strategy and Revenue Operations to lead growth strategies, optimize revenue processes, and ensure alignment across sales, marketing, and customer success teams. The ideal candidate should have extensive experience in GTM strategy, Revenue Operations, or a related field, with a proven track record in high-growth tech or SaaS environments. The role involves developing and executing comprehensive GTM strategies, leading the Revenue Operations function, implementing scalable processes, and collaborating with cross-functional teams. TRM Labs offers a remote-first work environment with a focus on transparency, efficiency, and innovation.

Cisco UCCE Consultant

Company: Miratech

Location: Remote

Posted Feb 01, 2025

Miratech, a global IT services and consulting company, is expanding its team of Consultants to deliver end-to-end Customer Experience (CX) solutions. They are seeking an experienced Cisco UCCE Consultant for part-time or project-based opportunities. The role involves designing and implementing UCCE solutions, developing IVR applications, conducting testing, and troubleshooting. Qualifications include 5+ years of experience with Cisco UCCE, CVP, ICM, and Call Studio, strong expertise in IVR development, and familiarity with CRM integrations. Miratech offers a culture of Relentless Performance, competitive pay and benefits, work from anywhere flexibility, professional development opportunities, global impact, a welcoming multicultural environment, and sustainable business practices.

Senior Product Marketing Manager

Company: TRM Labs

Location: Remote

Posted Feb 01, 2025

TRM Labs is a blockchain intelligence company aiming to combat crime and enhance global security. They are seeking a Senior Product Marketing Manager to join their Public Sector team. The role involves conducting market research, developing product positioning, and collaborating with cross-functional teams. The ideal candidate should have 5+ years of B2B or B2G product marketing experience, strong communication skills, and the ability to analyze complex technical information.

Customer Success Representative, REI

Company: Kalibri Labs

Location: Remote

Posted Feb 01, 2025

Kalibri Labs, a growing hospitality SaaS company, is seeking a Customer Success Representative. The role involves client support, email ticket monitoring, and response, creation of fulfillment requests, client onboarding and training, weekly internal reporting, and day-to-day account management. The ideal candidate should have excellent problem-solving and analytical skills, strong communication abilities, and proficiency in Microsoft Excel and Word. Bonus points for prior knowledge in business intelligence tools and project management tools. Kalibri Labs is committed to fostering an inclusive and diverse work environment.

SEO Analyst (Costa Rica)

Company: Granicus LLC

Location: Remote

Posted Feb 01, 2025

Granicus, a leading GovTech company, is seeking a remote SEO Analyst based in Costa Rica. The role involves managing SEO, CRO, and content services for clients, conducting research and analysis, and creating reports. The ideal candidate should have a strong background in digital SEO tools, critical thinking skills, and excellent communication abilities. Granicus offers a transparent, inclusive culture with opportunities for professional growth and impact.

Senior Integration Partner Manager

Company: Deputy

Location: Remote

Posted Feb 01, 2025

Deputy, a global SaaS workforce management company, is seeking a Senior Integration Partner Manager. The role involves developing, managing, and scaling product partnerships, focusing on integrations. The ideal candidate should have 5+ years of experience in product partnerships, strong understanding of API integrations, and excellent communication skills. Deputy offers employee perks such as company share options, 401k match, comprehensive health benefits, and a flexible remote-first work policy.

Scaled Customer Success Manager

Company: Red Canary

Location: Remote

Posted Feb 01, 2025

Red Canary is a cybersecurity company that aims to protect, support, and empower organizations to make secure decisions. They are seeking a proactive and customer-focused Scaled Customer Success Manager to help customers optimize their use of the Red Canary portal. The role involves managing incoming requests, troubleshooting issues, offering guidance on best practices, and ensuring customers derive maximum value from the platform. The company values doing what's right for the customer, being kind and authentic, delivering great quality, and being relentless. They offer a rich benefits program and a culture that encourages authenticity.

Microsoft 365 Architect

Company: AHEAD

Location: Remote

Posted Feb 01, 2025

AHEAD is seeking a Senior Microsoft 365 Architect to join their managed services team. The role involves strategically designing and implementing Microsoft 365 solutions, with a focus on SharePoint Server and SharePoint Online. The ideal candidate should have deep expertise in various Microsoft 365 services and a proven track record in large-scale enterprise environments. The company values diversity and offers comprehensive benefits and competitive compensation. The job requires strong communication skills, problem-solving abilities, and the capacity to work independently and as part of a team.

National Account Manager | PMO Director

Company: Centric Software

Location: Remote

Posted Feb 01, 2025

Centric Software is seeking a PMO Director for North America to oversee key customer accounts, ensure successful C8 PLM implementation projects, and lead PMO Transformation initiatives. The role offers flexibility, strong autonomy, and the opportunity to contribute to a growing company. Qualifications include 10+ years of experience in project or PMO management, a track record of successful software implementations, and PMP certification. Familiarity with Jira, Confluence, and agile methodologies is preferred.

Integrations Sales Development Representative

Company: AxisCare Home Care Software

Location: Remote

Posted Feb 01, 2025

AxisCare is seeking an Integrations Sales Development Representative to promote and sell various integrated partners to their current customer base. The role involves responding to and qualifying new inbound leads, tracking success rates, maintaining accurate records, and connecting clients to appropriate resources. The ideal candidate should have excellent communication skills, strong attention to detail, and relevant sales experience. The company offers a competitive salary with commission, full medical insurance, and a generous 401K match. AxisCare, founded in 2011, is a fast-growing home care agency with a web-based management platform that helps agencies manage CRM, scheduling, billing, and more. The company is headquartered in Waco, TX, and has clients in all 50 states and 7 other countries.

Bilingual Customer Success Specialist (PST, Remote)

Company: PolicyMe

Location: Remote

Posted Feb 01, 2025

PolicyMe, a Toronto-based insurtech startup, is seeking a bilingual Customer Success Specialist. The role involves managing life insurance applications, coordinating with clients and vendors, and maintaining accurate policy records. The ideal candidate should have 12 years of relevant experience, strong communication skills, and a positive attitude. PolicyMe offers generous PTO, health benefits, and resources for professional development. The company is committed to equal opportunity and accessibility.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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