Customer Satisfaction Jobs in Remote

223,284 open positions · Updated daily

Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

EA Specialist II - Remote

Company: BigCommerce

Location: Remote

Posted Feb 01, 2025

BigCommerce is dedicated to empowering merchants of all sizes to grow their businesses through its robust ecommerce platform. The company values its employees' career growth and provides an excellent work environment. The Administrative Specialist II role involves comprehensive executive support, including managing calendars, travel arrangements, and confidential correspondence. The ideal candidate should possess strong organizational skills, interpersonal abilities, and written communication proficiency. The role also includes participating in leadership team meetings, facilitating cross-divisional coordination, and managing external communications. BigCommerce is committed to diversity, equity, and inclusion, ensuring an inclusive atmosphere for all employees.

Lead Identity Architect - IGA

Company: Simeio

Location: Remote

Posted Feb 01, 2025

Simeio is seeking an experienced Lead Identity Architect with expertise in Identity Governance and Administration (IGA) to join their team. The role involves leading the design, architecture, and deployment of robust IGA solutions, providing technical leadership, and collaborating with clients to develop scalable, secure IGA strategies. The ideal candidate should have proven experience in leading IGA projects, deep knowledge of identity governance principles, hands-on experience with at least two IGA tools, and excellent communication skills. Simeio, a global managed services provider, offers Identity and Access Management solutions and secures over 160 million identities globally.

Analyst, Network Growth Strategy

Company: Spring Health

Location: Remote

Posted Jan 31, 2025

Spring Health is a leading mental healthcare provider, partnering with over 450 companies to deliver best-in-class outcomes for their employees. The company aims to revolutionize mental healthcare by removing barriers and providing personalized care. They have raised capital from prominent investors and are valued at $33 billion. The Analyst Network Growth Strategy role involves network growth optimization, process improvement, and analytics & reporting. The ideal candidate should have a degree in data analytics, healthcare administration, or a related field, with a minimum of 25 years of experience in an analytical role within the healthcare industry. Spring Health offers a competitive total rewards package, including health, dental, vision benefits, 401k match, parental leave, professional development reimbursement, and more.

Regional Sales Manager, North Central

Company: Vital Farms

Location: Remote

Posted Jan 31, 2025

Vital Farms is seeking a sales professional to grow their grocery presence in the north central US. The role involves managing headquarter sales calls, building and maintaining relationships with key distributors and customers, creating strategic trade promotion calendars, and developing a broker partner network. The ideal candidate will have 5+ years of grocery sales experience, preferably in the food industry, and established relationships with key retailer accounts. Vital Farms offers a competitive salary, benefits, and opportunities for professional growth.

Sr Mgr/Director, Product Marketing

Company: BenchPrep

Location: Remote

Posted Feb 01, 2025

BenchPrep is seeking a Sr Manager/Director of Product Marketing to build and scale the product marketing function, establish and optimize GTM strategies, and drive revenue growth. The role involves partnering with senior leadership, cross-functional teams, and customers to align on strategic priorities and ensure product marketing efforts drive business outcomes. The ideal candidate will have 6+ years of B2B SaaS product marketing experience, expertise in GTM execution, strong cross-functional leadership skills, and a data-driven mindset. BenchPrep offers a high-impact, autonomous role in a fast-paced, agile environment with opportunities for innovation and a strategic-executional balance.

Service Desk Analyst

Company: Zoro

Location: Remote

Posted Jan 31, 2025

Zoro is an eCommerce company that provides a wide range of business supplies and tools. They are not just an online store but a team of dedicated individuals with an award-winning culture. The Service Desk Analyst role involves being the primary IT support for Zoro employees, handling software and hardware issues, managing user accounts, and collaborating with the wider IT team. The role requires a high school diploma or equivalent, familiarity with hardware, strong customer service skills, self-motivation, and teamwork. The position is hourly with an anticipated pay range of $18.51 to $31.68 per hour. Zoro values diversity and inclusion, committing to equal employment opportunities regardless of various factors.

Full Cycle Recruiter - Mexico

Company: JumpCloud

Location: Remote

Posted Feb 01, 2025

JumpCloud, a remote-first company, is seeking a remote, Mexico-based Full Cycle Recruiter. The role involves sourcing, reviewing, engaging, and screening candidates for various roles including sales, marketing, legal, professional services, customer success, finance, and operations. The ideal candidate should have 5+ years of recruiting experience, excellent communication skills, and the ability to manage change effectively in a fast-paced environment. JumpCloud offers a unified open directory platform, enabling secure management of identities, devices, and access across organizations. The company values building connections and fostering a referral-friendly environment.

Account Manager

Company: Kalibri Labs

Location: Remote

Posted Jan 31, 2025

Kalibri Labs, a growing company in the hotel industry, seeks a passionate and experienced Account Manager. The role involves client relationship management, onboarding, customer success, engagement, upselling, feedback gathering, reporting, collaboration, and qualifications include a degree in hospitality, 5+ years of account management experience, strong sales track record, revenue management knowledge, excellent communication skills, and technical aptitude.

Account Manager, Retail

Company: Centerfield

Location: Remote

Posted Feb 01, 2025

Centerfield is seeking a seasoned account manager with 4+ years of experience, preferably in the P&C insurance industry. The role involves managing a book of business, cross-selling opportunities, ensuring customer retention, and tracking KPIs. The ideal candidate should be proficient in Salesforce and Excel, have strong problem-solving skills, and excellent communication abilities. Centerfield, a leading digital marketing solutions provider, is recognized as a Best Place to Work in Los Angeles and is headquartered in Silicon Beach.

Growth Marketing Specialist

Company: Super Dispatch

Location: Remote

Posted Jan 31, 2025

Super Dispatch is seeking a Marketing Growth Specialist with at least 3+ years of experience in data-driven marketing, focusing on customer acquisition, engagement, and retention. The role involves designing and implementing data-driven marketing campaigns, optimizing conversion funnels, managing social media presence, and fostering a vibrant online community. The ideal candidate should have expertise in AB testing, analytics, social media management, and paid advertising. They should also have strong communication skills and the ability to work independently in a fast-paced environment. The company offers unlimited vacation PTO, a fully remote work role, gym membership, and opportunities for professional growth.

Provider Activation Specialist

Company: Spring Health

Location: Remote

Posted Jan 31, 2025

Spring Health is a leading mental healthcare provider, partnering with over 450 companies to deliver personalized care for 10 million people. They are seeking a Provider Activation Specialist to enhance provider engagement and improve the overall provider experience. The role involves leading strategies to capture and act on provider sentiment, strengthen provider relationships, and streamline processes for operational efficiency. Success in this role is measured by high provider engagement, improved provider sentiment, successful service line rollouts, cross-functional collaboration, data-driven insights, and streamlined operations.

Sales Operations Specialist (Heartland)

Company: GuidePoint Security

Location: Remote

Posted Jan 31, 2025

GuidePoint Security is a rapidly growing cybersecurity firm that offers trusted expertise and services to help organizations minimize risk. The Sales Operations Specialist (SOS) role is a crucial support position for Regional Partners and Account Executives, responsible for generating quotes, managing SalesForce.com opportunities, and maintaining relationships with customers and vendors. The ideal candidate should have 5+ years of customer service/sales support experience, preferably in the IT industry, and strong technical, multitasking, and communication skills. GuidePoint Security provides competitive benefits, including health insurance, flexible time off, and a pet benefit option.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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