Customer Satisfaction Jobs in Remote

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Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Deal Desk/ Revenue Operations Manager

Company: HiBob

Location: Remote

Posted Jan 28, 2025

HiBob, a rapidly growing HR platform, is seeking a professional with B2B deal desk or sales operations experience for a role that involves stakeholder management, prioritization, and interpersonal skills. The ideal candidate should have 4+ years of experience in SaaS, B2B industry, and Salesforce proficiency. HiBob offers competitive compensation, benefits, and pre-IPO equity, along with a hybrid working model and various perks. The company is committed to fostering a diverse and inclusive work environment.

Customer Experience Representative

Company: Care Access

Location: Remote

Posted Jan 28, 2025

Care Access is a multispecialty network of research sites dedicated to engaging healthcare professionals in clinical research and making clinical trials accessible to every patient. The company values its employees, fostering a culture of growth, equality, and inclusivity. As a Customer Experience Representative, one would manage incoming calls, provide participant support, route calls efficiently, document interactions, and collaborate with team members. The role requires strong communication skills, customer service orientation, technical proficiency, organizational skills, and problem-solving abilities. Benefits include PTO, health insurance, retirement plan, and a culture of growth and equality.

Principal Data Engineer

Company: Hypergiant

Location: Remote

Posted Jan 28, 2025

Hypergiant, a Texas-based software company, is seeking a Principal Data Engineer to work on highly complex DoD projects. The role involves developing and improving a data service for cloud-based applications, supporting data and database modeling, and collaborating with various teams throughout the software development lifecycle. The ideal candidate should have extensive software development or data engineering experience, proficiency in Python, and experience with database technologies, messaging systems, and stream computing software. Familiarity with cloud platforms, GIS, and data science is preferred. The company offers a competitive salary range, comprehensive benefits, and a flexible work environment.

Account Manager

Company: FormAssembly

Location: Remote

Posted Jan 28, 2025

FormAssembly is hiring an Account Manager to focus on expanding customers within top 5 verticals. The role involves selling FormAssembly instances, increasing customer revenue, understanding customer operations, building account strategies, establishing credibility, uncovering initiatives, partnering with internal teams, generating upsell opportunities, and managing KPIs. Requirements include 3+ years of account management and sales experience, consistent annual quota attainment of $500000+ ARR, and experience selling to C-suite and multiple stakeholders. Bonus points for remote work experience and strategic account planning. Benefits include health benefits, mental health benefits, 401k with match, unlimited PTO, paid parental leave, charitable contribution match, professional development budget, and a company-provided Mac laptop.

Pet Claims Coordinator

Company: MetLife

Location: Remote

Posted Jan 28, 2025

The Claims Coordinator role at MetLife involves accurately reviewing medical records and invoices to evaluate coverage and settle pet health insurance claims. The role requires a strong understanding of veterinary medical terminology, excellent communication skills, and the ability to work in a fast-paced environment. MetLife offers competitive benefits, including comprehensive health insurance, retirement pension, and tuition assistance. The company is recognized as one of the world's most admired and best workplaces.

Annotations System Engineer

Company: Simbe Robotics

Location: Remote

Posted Jan 28, 2025

The Annotation Systems Engineer role at Simbe involves managing annotation processes, developing guidelines, collaborating with engineering teams, ensuring data quality, and optimizing team performance. The role requires excellent communication skills, technical proficiency in Python, Bash scripting, and web frontend programming, and familiarity with source control systems. Preferred qualifications include a degree in Computer Science and annotation experience. Simbe offers a dynamic, inclusive culture focused on retail innovation, customer value, empathy, transparency, agility, innovation, and leadership.

Senior Group Insurance Administrator

Company: MetLife

Location: Remote

Posted Jan 28, 2025

The job description involves processing billing and remit requests for various MetLife products, ensuring accuracy in premium posting, maintaining excellent business relationships, and responding promptly to changing events. MetLife is recognized as one of the world's leading financial services companies, with a purpose to help create a more confident future.

Lead Cloud Engineer (RapidScale)

Company: Cox Enterprises

Location: Remote

Posted Jan 28, 2025

RapidScale is seeking a Cloud Systems Engineer with extensive experience in Google Cloud Platform. The role involves working on client projects, migrating workloads, and designing secure, efficient, and cost-effective cloud environments. The ideal candidate should have a Bachelor's degree or higher, 4+ years of experience in cloud infrastructure, and expertise in Terraform, Google Cloud Migration Center, and Kubernetes. The position offers competitive compensation, benefits, and opportunities for professional growth.

Business Development Representative - Iberia

Company: HiBob

Location: Remote

Posted Jan 28, 2025

HiBob, a fast-growing HR platform, is seeking a Business Development Rep (BDR) for their Amsterdam office. The role involves prospecting and communicating with potential customers, contributing to the company's growth. HiBob values diversity and offers competitive compensation, benefits, and pre-IPO equity. The ideal candidate is a coachable, self-dependent, and organized individual with a strong work ethic, passion for people, and excellent communication skills. Fluency in English and Spanish is required. The role is based in Amsterdam.

Market Development Representative (MDR)

Company: BlueVoyant

Location: Remote

Posted Jan 28, 2025

BlueVoyant is seeking a Market Development Representative to collaborate with various teams to optimize lead conversion processes and enhance marketing initiatives. The role involves event and webinar management, lead conversion optimization, and utilizing sales and AI tools. Strong analytical skills, communication, and the ability to work independently are required. BlueVoyant, a cybersecurity company, offers a dynamic work environment with a team of former government cyber officials and private sector experts.

SAP SD Consultant (Order-to-Cash)

Company: Nagarro

Location: Remote

Posted Jan 28, 2025

Nagarro is a global digital product engineering company seeking an experienced SAP SD Consultant with expertise in the OrdertoCash O2C process. The ideal candidate will have a deep understanding of SAP S4HANA SD modules, handson experience in configuration optimization and integration with other SAP modules, and strong problem-solving skills. The role involves implementing and optimizing SAP S4HANA SD solutions, configuring and supporting OrdertoCash O2C processes, setting up and maintaining master data, troubleshooting issues, collaborating with stakeholders, engaging directly with customers, and providing post-implementation support.

Senior Data Scientist

Company: Age of Learning, Inc.

Location: Remote

Posted Jan 28, 2025

Age of Learning is hiring a Senior Data Scientist to lead in-depth analyses of large-scale data problems, focusing on their flagship products ABCmousecom® and Adventure Academy™. The role involves partnering with multiple stakeholders, developing statistical analyses, building and deploying machine learning models, creating informative dashboards, and communicating results to both technical and nontechnical stakeholders. The ideal candidate should have 8+ years of experience in a data-intensive role, a master's degree in a quantitative field, and proficiency in SQL and Python.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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