Customer Satisfaction Jobs in Remote

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Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Senior DevOps Engineer (Remote - US)

Company: Nextech

Location: Remote

Posted Jan 28, 2025

Nextech is a leader in specialty healthcare technology solutions, committed to hiring and retaining talent. They offer competitive pay, generous bonuses, great healthcare, and a comprehensive wellness program. The Senior DevOps Engineer role focuses on improving infrastructure automation and operations, collaborating with engineering teams, and ensuring system stability and reliability. Minimum requirements include 5+ years of DevOps experience, strong understanding of Azure or AWS, and experience with tools like Terraform, Ansible, and Azure DevOps. Preferred qualifications include at least one cloud-related certification. Nextech operates as a remote work organization with a generous annual bonus opportunity, flexible time off, and comprehensive health insurance benefits.

Climate Solutions Engineer

Company: SINAI Technologies

Location: Remote

Posted Jan 28, 2025

SINAI is seeking a Climate Solutions Engineer to support their innovative Climate Team and Sales Team. The role involves providing technical sales support, acting as a domain expert on SINAI's carbon accounting and decarbonization software, and contributing to the Climate Team's mission to empower businesses in achieving their sustainability goals. The position offers a fast-paced, collaborative environment and the opportunity to directly impact the future of sustainability. Qualifications include extensive technical sales experience, expertise in carbon accounting, and strong analytical and communication skills.

Account Director, B2B -Remote

Company: BigCommerce

Location: Remote

Posted Jan 28, 2025

BigCommerce is seeking an Account Director with 5+ years of sales experience, particularly in technology sales for a SaaS or eCommerce company. The role involves driving sales revenue through new client acquisition, managing the sales process, and acting as a territory owner and subject matter expert. The ideal candidate should have excellent communication skills, a strong understanding of eCommerce, and the ability to identify and solve complex problems. BigCommerce values diversity and inclusion, and the successful candidate will receive a competitive salary based on their location, knowledge, skills, and qualifications.

People Coordinator

Company: Attentive

Location: Remote

Posted Jan 28, 2025

Attentive is an AI-powered mobile marketing platform that enables brands to personalize consumer engagement, driving higher recurring revenue and maximizing campaign performance. The platform activates real-time data from multiple channels and advanced AI to personalize content, tone, and timing. Attentive has been recognized by Deloitte's Fast 500, LinkedIn's Top Startups, and Forbes Cloud 100. The company is looking for a People Coordinator with 12+ years of experience in HR, strong interpersonal and coordination skills, and the ability to optimize, streamline, and automate processes. The role involves onboarding employees, responding to HR inquiries, and ensuring compliance of employee data and files.

Senior Experience Partner

Company: Granicus LLC

Location: Remote

Posted Jan 28, 2025

Granicus is a Govtech company that has been recognized for its transformative technology and commitment to equitable and inclusive solutions. With over 25 years of experience serving 5500 government agencies and millions of citizens, Granicus offers comprehensive cloud-based solutions for communications, website design, meeting management, records management, and digital services. The company's Government Experience Cloud platform enhances internal and external operations, community engagement, and trust in government. Granicus is seeking an Experience Partner with 5 years of digital services experience, strong commercial acumen, and a passion for public service. The role involves presales alignment, project kickoff, driving better outcomes, and maintaining executive relationships with customers.

Staff Software Engineer - Rack Scaleout

Company: Untether AI

Location: Remote

Posted Jan 27, 2025

Untether AI is seeking a self-driven, generalist developer with strong C++ skills and hardware knowledge to join their early productization team. The role involves working on cutting-edge AI technologies, collaborating with cross-departmental teams, and shaping hardware and software solutions. The ideal candidate will have a degree in computer science or related field, 5+ years of experience, and a passion for solving hard problems. Untether AI offers a range of perks including vacation days, health benefits, stock options, and the opportunity to work on groundbreaking AI technology.

Manager, Paid Social

Company: Sunday

Location: Remote

Posted Jan 28, 2025

The Manager of Paid Social will lead high-impact campaigns across platforms like Facebook, Instagram, and TikTok, focusing on performance marketing to achieve CAC targets. They will develop and execute campaigns aligned with brand goals, optimize campaigns using a test and learn framework, and collaborate cross-functionally with internal teams and external agencies. The role requires strong analytical skills, creative acumen, and expertise in building and implementing a test and learn framework. The company values diversity and is committed to building a diverse, vibrant team.

Account Executive (State/Local Government)

Company: Level Access

Location: Remote

Posted Jan 28, 2025

Level Access, a FedRAMP certified company, is seeking a State and Local Account Executive. The role involves acquiring new government customers, driving cross-sell into select verticals, and maintaining high activity levels. Responsibilities include building prospecting campaigns, managing full cycle sales, delivering compelling arguments for digital accessibility, and partnering with internal stakeholders. The ideal candidate should have 7+ years of business-to-business sales experience, solution selling skills, and a deep understanding of government procurement practices. The role offers a competitive benefits package and is remote with optional access to the Arlington VA office.

Senior Software Engineer, Mobile

Company: Going

Location: Remote

Posted Jan 28, 2025

Going is seeking a Senior Software Engineer Mobile to help build, launch, and iterate on their recently released mobile app. The role involves collaborating with product and design teams to create innovative features, squash bugs, and craft future functionality. The ideal candidate will have 6+ years of professional software engineering experience, 4+ years of hands-on expertise with TypeScript and React Native, and a strong focus on performance, usability, and accessibility. The company offers a competitive salary, remote work environment, annual team retreats, comprehensive benefits, and a supportive culture.

Product Manager, Scheduling

Company: Kyruus Health

Location: Remote

Posted Jan 28, 2025

Kyruus Health is a company dedicated to improving healthcare by connecting people to the right care. Their mission is to create a transparent and accessible healthcare system where everyone gets the care they need. They value care, doing the right thing, being fiercely driven, leading with respect, and accountability. The Product Manager role involves working closely with multiple engineering teams, defining product decisions, and leading a team to deliver value. The company offers competitive compensation, benefits, and opportunities for career growth. Kyruus Health is an equal opportunity employer.

Lead Software Engineer - Backend

Company: Deputy

Location: Remote

Posted Jan 28, 2025

Deputy, a global SaaS workforce management company, is seeking a Technical Lead Back End to lead key technical projects. The role involves making technical decisions, driving quality outcomes, and collaborating with peers to build outstanding products. The ideal candidate should have 6+ years of software development experience, expertise in API design, and experience with service-oriented architecture and microservices. They should also have a proven track record of leading technical teams and communicating complex technical concepts to both technical and nontechnical stakeholders.

Account Executive, Sales (EMEA)

Company: ZEDEDA

Location: Remote

Posted Jan 28, 2025

ZEDEDA offers an open, secure, and cost-effective edge computing solution, simplifying the management and orchestration of distributed edge infrastructure and applications. The company leverages an open partner ecosystem and EVEOS from the Linux Foundation, ensuring extensibility and flexibility. ZEDEDA has thousands of nodes under management and is backed by world-class investors. The job duties involve working with key customers and partners to grow revenue, developing strategic account plans, leading sales cycles, and managing customer relationships for successful edge deployments. The ideal candidate has 5+ years of outbound sales experience, preferably in SaaS offers, with a background in IoT, virtualization, cloud technologies, or cloud-native applications.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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