Customer Satisfaction Jobs in Remote

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Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Head of Risk Strategy

Company: CDW

Location: Remote

Posted Jan 25, 2025

CDW is seeking a Head of Risk Strategy Services to provide strategic vision, cultural leadership, and lead service delivery for their Security Governance Risk Compliance and Program Consulting group. The role involves developing and implementing operational plans, building strong coworker delivery relationships, and overseeing operational resource management, project delivery, and operational success metrics. The ideal candidate should have a Bachelor's degree in Business, Accounting, MIS, Cybersecurity, or a related field, with 15-19 years of experience in professional services or VAR organizations. They should have a deep understanding of governance, risk, and compliance practices within large organizations, with an emphasis on IT and cybersecurity. The candidate should also have experience working with each of the three lines of business, managing leading and delivering professional services or consulting teams, and be able to travel up to 25%. The pay range is $144,000 - $233,600, with an annual bonus target of 35%. CDW is a leading technology solutions provider to businesses, government, education, and healthcare organizations across the globe, offering a wide range of products and services.

Inside Sales [Contract], Magnifi

Company: TIFIN

Location: Remote

Posted Jan 25, 2025

TIFIN, a fintech platform backed by industry leaders, is creating engaging wealth experiences through AI and investment intelligence. They are working to change the world of wealth with personalization, using design, behavioral thinking, and investment science. The company values personal growth, transparency, and teamwork. Magnifi, a free search tool and AI-powered personal investing assistant, is changing the way consumers shop for investments. The role is a remote contract position for an Inside Sales Representative, responsible for making outbound sales calls and emails to current customers to cross-sell and upsell products. The ideal candidate has successful product sales experience, understands customer needs, and has financial services or fintech experience. The compensation is commission-based, with a 20% commission on sales. TIFIN offers a competitive benefits package, including health insurance, retirement plan, flexible PTO, parental leave, and corporate social responsibility opportunities.

Senior Product Manager

Company: DraftKings

Location: Remote

Posted Jan 25, 2025

The job posting is for a Senior Product Manager position at a NASDAQ-listed technology company, DKNG, specializing in sports and entertainment experiences. The role involves leading initiatives to improve bet placement and customer feedback loops. The successful candidate will work closely with engineering, design, and analytics teams, defining product requirements and aligning on priorities. They will be responsible for the bet slips' core functionality, performance, and cross-platform development. The ideal candidate should have 5+ years of product management experience, preferably in consumer-facing digital products, and a deep understanding of the sports betting landscape.

Senior Recruiter

Company: GiveCampus

Location: Remote

Posted Jan 25, 2025

GiveCampus, a leading fundraising platform for nonprofit educational institutions, is seeking a Senior Recruiter to join their mission-driven team. With a seed investment from Y Combinator in 2015, GiveCampus has achieved six consecutive years of profitability and positive cash flow, while more than quadrupling their revenue, customer base, and team. They have facilitated over $6 billion in charitable giving and are committed to advancing the quality, affordability, and accessibility of education. The Senior Recruiter will own and execute recruiting initiatives, from sourcing to hiring top talent across technical and non-technical roles. The ideal candidate will have 5+ years of recruiting experience, including 3+ years in technical roles, and a proven track record of achieving and exceeding recruitment goals in high-growth environments.

Senior Customer Experience Manager

Company: Q2

Location: Remote

Posted Jan 25, 2025

Q2 is a global provider of mobile banking platform and technology solutions, serving over 22 million end users across 1300 financial institutions and fintech clients. The company is passionate about its mission to build strong, diverse communities by strengthening their financial institutions. Q2 invests in its employees' growth and development through ongoing learning opportunities, mentorship programs, and meaningful leadership relationships. The company also fosters a fun work environment with events like an annual Dodgeball for Charity. Q2 is currently seeking a Client Experience Manager to ensure client satisfaction, cultivate future projects, and maintain respectful relationships with clients. The role requires a Bachelor's degree, 12+ years of experience, and Q2 banking or software experience. The position offers a competitive salary, flexible time off, and various benefits, including health insurance, parental leave, and community volunteering programs.

Senior Technical Support Engineer (Remote)

Company: Kong

Location: Remote

Posted Jan 25, 2025

The job posting is for a Technical Support Engineering role at a fast-paced startup. The role involves working with top developers worldwide to implement Kong products and technologies, leading complex technical investigations, and creating knowledge articles. The ideal candidate is a voracious learner with coding skills, experience in container deployment, and a minimum of 5 years in a customer-facing technical role. Kong is a leading cloud-native API platform with a mission to enable companies to become API-first and securely accelerate AI adoption.

Sales Manager

Company: Cendyn

Location: Remote

Posted Jan 25, 2025

The Director of Business Development is a results-driven professional with a proven track record in software sales, particularly in the hotel industry. The role involves developing and executing a territory sales plan, acquiring new customers, and selling Cendyn's cloud-based software and services platform. The ideal candidate should have experience in cloud-based software sales, strong sales skills, and the ability to work in a fast-paced environment. The position requires frequent travel and daily interactions with customers and internal teams at mid to upper management levels.

Senior Product Marketing Manager

Company: Chainguard

Location: Remote

Posted Jan 25, 2025

Chainguard, a company specializing in secure open source software, is seeking a Senior Product Marketing Manager. The role involves leading product launches, developing product positioning, pricing strategies, and creating enablement content for sales teams. The ideal candidate should have experience in B2B technology, product marketing, and understanding of open source software, enterprise security, and technical products. Chainguard offers benefits such as equity, unlimited PTO, remote work, and comprehensive health insurance.

Sr FSA-Audio Visual/ Digital Signage

Company: CDW

Location: Remote

Posted Jan 25, 2025

CDW is a Fortune 200 company that offers a wide range of IT solutions to businesses, government, education, and healthcare sectors. They are seeking a Solution Architect with 7+ years of industry experience in audiovisual design systems integration. The role involves providing oversight, recommendations, and solutions for customer proposals and RFPs, creating and validating Bill of Materials, working with third-party partners, and maintaining a knowledge base of current manufacturers and solutions. The ideal candidate should have excellent communication skills, be proficient in Microsoft Office and Google Workspace, and have experience in reading and understanding construction drawings and schematics. The role offers a competitive salary range, annual bonus, and benefits. CDW is committed to a diverse and inclusive workplace.

Senior Field Solutions Architect - Azure - Digital Velocity

Company: CDW

Location: Remote

Posted Jan 25, 2025

CDW offers a Field Solution Architect (FSA) role that focuses on presales solution design, working with internal and external sales teams to plan and organize strategies. The FSA is responsible for analyzing sales environments, defining actions for the sales cycle, and driving initiatives and projects. They provide design and engineering activities for Hybrid Cloud projects, coach and mentor others, and uncover emerging business opportunities. Key responsibilities include technology leadership, consulting on leading-edge technologies, and maintaining deep technical expertise in Azure solutions. The FSA also plays a significant role in sales, identifying new opportunities, and articulating the DV Practice value proposition to customers. They collaborate with partners, drive mapped opportunities, and act as a subject matter expert for marketing activities. The role requires a Bachelor's Degree or equivalent experience, 57 years of minimum technical presales or technical architecting experience, and demonstrated subject matter expertise in specific technology. Preferred qualifications include certification in public cloud platforms (Azure, GCP, or Azure) and experience with HashiCorp products and container orchestration tools.

Principal Field Solutions Architect - Azure - Digital Velocity

Company: CDW

Location: Remote

Posted Jan 25, 2025

CDW is seeking a Principal Architect with expertise in Azure, Terraform, Kubernetes, and AKS. The role involves driving technical strategy, designing capabilities, and leading design and assessment engagements. The candidate will also be responsible for consulting on leading-edge technologies, maintaining deep technical expertise, and promoting a culture of knowledge sharing. The ideal candidate will have a Bachelor's degree in computer science, 7+ years of experience in cloud solutions deployment, and expert-level proficiency in Azure. Additional qualifications include understanding of Terraform, Ansible, and public cloud platforms, as well as excellent communication and interpersonal skills.

Staff Cloud Database Engineer

Company: Varo Bank

Location: Remote

Posted Jan 25, 2025

Varo is seeking a Staff Cloud Database Engineer with extensive experience in Postgres, AWS, and Linux environments. The role involves working with stakeholders, providing architecture consultation, resolving database issues, improving operational support, and providing regular database training. The ideal candidate should have expertise in database administration activities, query tuning, and handling database maintenance with minimal downtime.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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