Customer Satisfaction Jobs in Remote

223,542 open positions · Updated daily

Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Associate Project Manager, Global Medical Affairs - FSP

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking an Associate Project Manager with Medical Affairs experience for their FSP, Project Management Team. The role is remote-based and involves driving and owning a subset of project-specific activities, managing vendor relationships, financial activities, and ensuring project compliance with organizational policies and regulations. The ideal candidate should have a Bachelor's degree, relevant formal qualification, and at least 5+ years of experience in Med Affairs, Real World Evidence, Post-approval, and project-related administrative experience in a Pharmaceutical or Biotech research environment. They should possess strong leadership skills, excellent communication abilities, and proficiency in Microsoft Office Suite. The role offers the opportunity to contribute to life-changing therapies and make a positive impact on a global scale.

Customer Partner

Company: Kyndryl

Location: Milan, Italy / Remote

Posted Jan 24, 2025

Kyndryl is seeking an Account Management Partner to drive proactive account growth, develop deep customer connections, and build trusted relationships with top-level executives. The role involves not only selling new offerings but also minimizing erosion in renewals, ensuring the flourishing of Kyndryl's largest accounts. The ideal candidate will be a strategic mastermind, responsible for developing and executing cutting-edge account strategies, and leading one or more Portfolio or Strategic accounts. They will also generate new opportunities, expand existing work into larger scopes and new capabilities, and ensure customer satisfaction and success. Kyndryl values diversity and offers opportunities for career growth, including hands-on experience, learning opportunities, and the chance to certify in major platforms.

Assistant Director, Analytics and Project Management

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 24, 2025

Liberty Mutual's Claims & Service, Insights & Solutions team is seeking a candidate for a multi-year project to enhance staffing sophistication. The role involves analyzing volume and staffing changes, coordinating with various groups, and working with analysts to improve hiring recommendations. Key responsibilities include developing complex project plans, conducting advanced data analysis, and presenting findings to senior leadership. Preferred qualifications include a Master's degree in a quantitative field, 5+ years of applied business experience, and proficiency in SQL, Python, and Advanced Excel. Liberty Mutual values diversity, equitable practices, and offers comprehensive benefits.

Chief of Staff, Marketing

Company: Equinix, Inc

Location: Redwood City, CA / Remote

Posted Jan 24, 2025

Equinix, a global digital infrastructure company, is seeking a Chief of Staff for Marketing. The role involves leading large-scale business transformation programs, collaborating with the CMO to build strategic marketing plans, and driving decision-making processes. The candidate will also manage priority projects, ensure clear communication across the Customer and Revenue Organization, and develop marketing talent. The position requires strong leadership, strategic thinking, and project management skills. The targeted pay range for this role in the San Francisco Bay Area is $198,000 to $298,000 per year.

Support Account Manager

Company: ServiceNow

Location: Montreal, Canada / Remote

Posted Jan 24, 2025

ServiceNow, founded in San Diego in 2004 by visionary engineer Fred Luddy, is a global market leader in AI-enhanced technology, serving over 8,100 clients including 85% of the Fortune 500. The company's intelligent cloud-based platform connects people, systems, and processes to improve work methods. ServiceNow values employee well-being, offering competitive salaries, flexible work culture, and comprehensive benefits. The Support Account Management (SAM) role involves delivering world-class customer satisfaction, proactive service management, and cross-functional team coordination. Key responsibilities include leading discussions, utilizing industry tools for issue resolution, aligning ServiceNow applications with customer needs, and managing SLAs.

Senior Application Engineer - Fluids (Remote)

Company: Ansys

Location: Atlanta, GA / Remote

Posted Jan 24, 2025

Technical M365 Product Owner

Company: Leidos

Location: Remote

Posted Jan 24, 2025

Leidos is seeking an experienced Technical M365 Product Owner with strong product management skills, deep understanding of technologies, and excellent communication abilities. The role involves overseeing and managing the Microsoft 365 product portfolio, delivering on product strategy, collaborating with stakeholders, and ensuring successful delivery and continuous improvement of services. Responsibilities include setting and prioritizing work, identifying user needs, managing product releases, and leading strategic projects. The ideal candidate should have a Bachelor's Degree, 12+ years of related experience, and strong technical knowledge across the M365 Platform, including Azure, SharePoint, M365, and Exchange. Active Public Trust Clearance or ability to obtain is required. The role offers a competitive pay range of $112,450.00 - $203,275.00.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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