Customer Satisfaction Jobs in Remote

223,653 open positions · Updated daily

Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Principal FSA

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW, a Fortune 200 leader, is seeking a Senior National Security Solution Architect (SSA) for a field-based technical pre-sales role. The role involves developing comprehensive security solutions for CDW customers, providing consultative guidance, and fostering strategic relationships to drive business growth. Key responsibilities include being a Subject Matter Expert (SME) in cloud security programs, addressing complex customer problems, collaborating with delivery teams, and offering consultative guidance. Required qualifications include a Bachelor's Degree, minimum of five years in technical pre-sales or post-sale delivery, and extensive cloud expertise, cybersecurity knowledge, and compliance understanding. The role demands strong problem-solving skills, customer focus, sales acumen, and project management abilities.

Staff Software Engineer - Platform

Company: Samsara Inc.

Location: Remote

Posted Jan 24, 2025

Samsara, a NYSE-listed company, is seeking a Staff Engineer to lead technical design and architecture, driving broad impact on their platform and products. The role involves architecting scalable systems, leading cross-organizational projects, and delivering high-quality software. Ideal candidates have extensive experience in software design, full-stack architecture, and leading engineering culture. Samsara values diversity and offers a competitive compensation package, flexible working model, and opportunities for growth.

Sales Executive, Strategic (Alcohol)

Company: Instacart

Location: Remote

Posted Jan 24, 2025

Instacart, a leading grocery delivery service, is expanding its Brand Partnerships team. They are seeking a Sales Executive to focus on core Alcohol CPG companies. The role involves relationship building, solution selling, and influencing. The successful candidate will deliver on sales targets, develop data-driven sales collateral, and lead annual planning with Fortune 500 accounts. They will also collaborate with internal teams to shape the future of Instacart's product monetization strategy.

Clinical Case Manager/RN-Virtual

Company: Alight Solutions LLC

Location: Remote

Posted Jan 24, 2025

Alight is a company that values its employees, offering a comprehensive total rewards package, continuing education, and training. They are seeking a Registered Nurse, Nurse Practitioner, or equivalent with 5+ years of medical advisory experience in occupational health, worker compensation, disability, health case management, or utilization review. The role involves managing medical disability and accommodation cases, presenting cases to a panel, and acting as a liaison between all parties involved in case management. Alight is committed to diversity, equity, and inclusion, and offers flexible working arrangements. The salary range is between $96,200.00 and $178,600.00.

Digital Strategy Manager

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW, a Fortune 200 leader, is seeking a Digital Strategy expert to bridge the gap between business strategy and digital enablement. The role involves leading and partnering in developing digital-driven business, product, or technology strategies, identifying business capabilities enabled by emerging technologies, and conducting analysis to determine the best path for solving business problems. The ideal candidate will have a Bachelor's degree with 7+ years of experience in Digital Strategy, Product Management, or Digital Transformation, or a Master's degree with 5+ years of experience. They should possess management consulting experience, multiple industries experience, and expertise in Google or Adobe Analytics. Excellent communication skills, strategic thinking, and the ability to drive change are essential. CDW offers a collaborative, supportive environment with opportunities for career growth and making a significant impact in the tech industry.

Android Instructor - Contract 1099 - Part Time / Flexible

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW, a Fortune 200 leader, is seeking a skilled cyber instructor to create, maintain, and deliver courses in virtualized environments. The instructor will empower students to develop and validate their cyber skills, creating immediate job opportunities. The role requires a strong background in Android software development, reverse engineering malware, and proficiency in C, Python, Perl, or Java. The instructor will also need to set up and configure lab equipment, including laptops and Android phones. CDW offers a culture that values diverse perspectives, empowering leadership, and strong relationships among team members.

Digital Strategy Manager

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW, a Fortune 200 leader, is seeking a Digital Strategy expert to bridge the gap between business strategy and digital enablement. The role involves leading and partnering in developing digital-driven business, product, or technology strategies, identifying business capabilities enabled by emerging technologies, and conducting analysis to determine the best path for solving business problems. The ideal candidate will have a Bachelor's degree with 7+ years of experience in Digital Strategy, Product Management, or Digital Transformation, or a Master's degree with 5+ years of experience. They should possess management consulting experience, multiple industries experience, and expertise in Google or Adobe Analytics. Excellent communication skills, strategic thinking, and the ability to drive change are essential. CDW offers a collaborative, supportive environment with opportunities for career growth and making a significant impact in the tech industry.

Sr. Brand Manager- Federal

Company: CDW

Location: Remote

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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