Customer Satisfaction Jobs in Remote

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Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Sr. Software Engineer, Windows Vulnerability Research & Detection (Remote)

Company: CrowdStrike

Location: Remote

Posted Jan 24, 2025

CrowdStrike, a global leader in cybersecurity, is seeking a Senior Software Engineer for its Content Research & Integration Tactical team. The role involves developing detection logic for attack techniques across Windows OS versions, working on user-mode and kernel-mode components, and collaborating with multiple teams. The ideal candidate should have post-secondary education in computer science or equivalent experience, low-level OS knowledge, proficiency in C, C++, Python, and understanding of cybersecurity practices. Preferred qualifications include certifications like OSCP or OSCE, prior experience with low-level code, and agile software delivery.

Staff Front End Software Engineer

Company: Laika

Location: Santa Ana, Costa Rica / Remote

Posted Jan 24, 2025

Thoropass, a rapidly expanding tech company based in New York, is seeking a Senior Front End Developer for a virtual opening in select LATAM locations. The role involves building and maintaining applications, working closely with the Product Manager, and contributing to the codebase. The ideal candidate should have 8+ years of front-end development experience in JS and React, a passion for delivering exceptional customer experiences, and strong communication skills. The company offers competitive compensation, healthcare, early equity, work-from-home flexibility, and a commitment to diversity and inclusion.

Supervisor, Client Support (Remote)

Company: Broadridge

Location: Remote

Posted Jan 24, 2025

Broadridge is seeking a Team Supervisor for a remote role. The ideal candidate will lead, coach, and mentor a team, ensuring high performance and productivity. They will develop strategies to improve team efficiency, monitor KPIs, and collaborate with other teams for client issue resolution. Preferred qualifications include a bachelor's degree, bi-lingual skills, proven leadership, strong interpersonal skills, and proficiency in Microsoft Office Suite and CRM software. Broadridge values a diverse, equitable, and inclusive environment, offering comprehensive benefits and a flexible work model.

District Sales Manager - National Accounts (Remote)

Company: Rheem

Location: Golden, CO / Remote

Posted Jan 24, 2025

Rheem, a global leader in heating, cooling, and water heating equipment, is seeking a District Sales Manager for the West Region of the U.S. The role involves serving Air Conditioning Division customers, managing accounts, and identifying new sales opportunities. The ideal candidate should have a Bachelor's degree, 5+ years of experience in HVACR or building materials sales, and strong communication, presentation, and analytical skills. The position requires extensive travel and residing in or relocating to the account zone. Rheem is an Equal Opportunity Employer.

IT Product Owner - OT Management

Company: Hitachi Energy

Location: Krakow, Poland / Remote

Posted Jan 24, 2025

IT - InfiniBand GPU, Sr Systems Engineer (Atlanta, Georgia)

Company: Cadence

Location: Remote

Posted Jan 24, 2025

Cadence is seeking a skilled professional for a role involving data center management, project assistance, and repair. The role requires experience in cluster bring-up, GPU end-to-end testing, and setup of GPU servers in a cluster. Proficiency in Linux environments, shell scripting, and data center organization is essential. The candidate must also be familiar with fiber and copper network cabling, and capable of maintaining acceptable ticket loads and incident SLAs. The role involves participating in on-call rotations, providing hands-on coverage during maintenance, and assisting with process improvement initiatives.

Senior Software Engineer, Back End (Services)

Company: Juniper Square

Location: San Francisco, CA / Remote

Posted Jan 24, 2025

SaaS Operations Administrator

Company: Trimble

Location: Remote

Posted Jan 24, 2025

Trimble Transportation is seeking a SaaS Operations Administrator for a remote role in the US and Canada. The successful candidate will play a crucial role in facilitating effective technical services, collaborating with various teams to detect, investigate, and resolve software and hardware issues. Key responsibilities include managing application level upgrades, troubleshooting technical issues, developing monitoring solutions, maintaining server inventory, and acting as a subject matter expert for cloud solutions. The ideal candidate should have TruckMate TMS experience, Microsoft Azure experience, PowerShell scripting skills, and expertise in Windows Server and Active Directory administration. Excellent communication skills and the ability to prioritize workloads with critical deadlines are also required.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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