Customer Satisfaction Jobs in Remote

223,653 open positions · Updated daily

Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Online Data Analyst - Spain

Company: TELUS Digital

Location: Remote

Posted Jan 24, 2025

This is a part-time, long-term freelance opportunity for a detail-oriented individual with proficiency in English and Spanish, and familiarity with Spanish business, media, sport, news, social media, and cultural affairs. The role involves enhancing digital maps, conducting online research, and completing various tasks. The position offers flexibility, remote work, and the chance to be part of a dynamic, innovative team. TELUS Digital AI is committed to diversity and inclusion, with equal opportunities for all qualified applicants.

Associate Consulting Engineer - Managed Services Monitoring

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW offers a rewarding career opportunity for IT professionals, emphasizing collaboration, innovation, and personal growth. As an Associate Consulting Engineer (ACE), you'll work alongside industry-leading experts, gain valuable skills, and participate in a best-in-class training program. The role involves partnering with customers, improving monitoring tools, and contributing to solution design. CDW values diversity, fostering an inclusive environment that encourages individuality and professional development. The company provides comprehensive benefits and a supportive culture, making it an excellent choice for those passionate about technology and committed to customer success.

Senior Solutions Engineer

Company: Twilio

Location: Remote

Posted Jan 24, 2025

Twilio is seeking a Senior Solutions Engineer for its Segment product team. The role involves partnering with Account Executives for pre-sales activities, becoming an expert in Segment's products, and acting as a trusted advisor to customers. The ideal candidate has 3+ years in a solutions engineering role, a knack for understanding technical concepts, and a passion for problem-solving. Twilio offers competitive pay, generous time-off, and a supportive work environment. The role is remote, excluding certain states.

Energy Advisor - Central Time Zone

Company: ADNET Systems, Inc.

Location: Remote

Posted Jan 24, 2025

AdNetAccountNet Inc, an 8a WOSB LGBTE and WBE-owned management consulting firm, is seeking candidates with a strong interest in energy efficiency. The role involves working closely with utility energy efficiency programs and energy-efficient technologies associated with commercial and residential building systems. Key responsibilities include reviewing project application forms, providing technical assistance, performing energy savings calculations, and coordinating with program quality control activities. The ideal candidate should have a high school diploma, 2+ years of professional work experience, and a bachelor's degree is strongly preferred. Prior experience or a strong interest in energy efficiency is a plus. The company embraces diversity and equality, and the role offers a salary of $2000 per hour with 40 hours expected per week.

Account Manager

Company: AHEAD

Location: Remote

Posted Jan 24, 2025

AHEAD is a company that builds platforms for digital business, prioritizing a culture of belonging where all perspectives are valued. They are an equal opportunity employer and embrace candidates that contribute to diversification. The Account Manager role involves supporting clients, ensuring service level agreements are met, and driving process improvements. Qualifications include understanding of IT Service Management, good change management skills, and proficiency in MS Office. AHEAD values diversity, offers competitive benefits, and has a compensation range based on experience and location.

Senior Director of Security Operations

Company: Business Wire

Location: Remote

Posted Jan 24, 2025

Business Wire, a Berkshire Hathaway company, is seeking a Senior Director of Security Operations. The role involves overseeing the company's security infrastructure, focusing on cloud and data center security, and leading incident response efforts. The ideal candidate will have a Bachelors or Masters degree in Computer Science or a related field, 10+ years of relevant industry experience, and proven expertise in cloud security. The position offers a competitive salary range of $250K to $265K per year, excellent health benefits, remote work options, and a comprehensive total rewards package.

Sr.Training Instructor - Next-Gen SIEM (Remote, AUS)

Company: CrowdStrike

Location: Melbourne, Australia / Remote

Posted Jan 24, 2025

Support Engineer

Company: Atlassian

Location: Bangalore, India / Remote

Posted Jan 24, 2025

Atlassian offers flexible work arrangements, allowing employees to choose their work environment, whether in an office, from home, or a combination. The company values experience in technical enterprise support, particularly with Java/J2EE application troubleshooting, and understanding of various operating systems, application server technologies, and relational databases. Excellent communication skills and the ability to advocate for customers are essential. Atlassian promotes a culture of continuous improvement and technical growth, offering comprehensive perks and benefits. The company is committed to diversity and inclusion, ensuring all perspectives are considered in their products and culture.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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