Customer Satisfaction Jobs in Remote

223,653 open positions · Updated daily

Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

GenAI Architect

Company: ServiceNow

Location: Orlando, FL / Remote

Posted Jan 23, 2025

ArcGIS Enterprise Client Team Integration Product Engineer II

Company: Esri

Location: Remote

Posted Jan 23, 2025

Esri is seeking a client team integration product engineer to coordinate across product development teams and drive the implementation of client team requirements in ArcGIS Enterprise. The role involves gathering requirements from global client teams, supporting software engineers, troubleshooting software issues, documenting internal processes, and advocating for users. The ideal candidate should have 2+ years of ArcGIS software experience, strong communication and collaboration skills, problem-solving abilities, and a self-driven mindset. A Bachelor's degree in GIS, computer science, or a related field is required, with a Master's being recommended.

Business Development Representative, Pressable

Company: Automattic

Location: Remote

Posted Jan 23, 2025

Pressable, a WordPress hosting company part of Automattic, is seeking an experienced Business Development Representative (BDR). The role involves managing inbound leads, engaging prospects, scheduling meetings, and educating them about Pressable's WordPress hosting solutions. The ideal candidate should have excellent communication skills, be customer-focused, self-motivated, curious, and have CRM experience. Preferred qualifications include 1-2 years of BDR/SDR experience, familiarity with WordPress, and a proven track record in lead generation. The role offers competitive benefits including health benefits, matching 401(k), life and disability insurance, work from home allowances, and a salary range of $50,000 - $65,000 USD. Pressable is committed to diversity, equity, and inclusion.

Account Executive - Expansion SMB

Company: Smartsheet

Location: London, United Kingdom / Remote

Posted Jan 23, 2025

Smartsheet, a tech company, is seeking an experienced Account Executive - Expansion for SMB to manage European and African accounts. The role involves running full sales cycles, managing strategic sales motions, and growing account revenue. The ideal candidate should have 2+ years of full cycle sales experience, B2B experience, and familiarity with CRM software. Smartsheet offers a range of benefits including employer-paid medical and dental, pension contributions, flexible time off, and opportunities for professional growth.

Sr. Enterprise Account Executive

Company: ServiceNow

Location: Montreal, Canada / Remote

Posted Jan 23, 2025

Client Account Manager, Large Customer Sales (Tech & Gaming)

Company: Reddit

Location: Remote

Posted Jan 23, 2025

Reddit is seeking a Senior Client Account Manager for the Tech & Gaming vertical. The role involves collaborating with Client Partners to meet and exceed client marketing goals, managing relationships with advertising partners, leading campaign launches, and educating brands on Reddit's value proposition. The ideal candidate should have 7-12 years of experience in advertising sales, a strong understanding of the marketing ecosystem, and expertise in performance/direct response campaigns. Benefits include comprehensive healthcare, 401k matching, workspace benefits, and flexible vacation. The base pay range is $135,120—$189,200 USD.

Backend Software Engineer, Parse.ly

Company: Automattic

Location: Remote

Posted Jan 23, 2025

Parse.ly, a part of WordPress VIP, is seeking senior Python programmers for their backend engineering team. The role involves writing Python code, analyzing data at scale, brainstorming product ideas, and mastering cloud technologies. The team is responsible for a real-time analytics infrastructure processing millions of page views per minute. Parse.ly values collaboration, respect, and autonomy, offering a competitive salary range of $70,000-$170,000 USD. The company is committed to diversity, equity, and inclusion.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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