Customer Satisfaction Jobs in Remote

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Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Sales Enablement Manager

Company: GlossGenius

Location: New York, NY / Remote

Posted Jan 23, 2025

Software Engineer Senior Consultant I

Company: Allstate

Location: Remote

Posted Jan 23, 2025

Allstate is seeking a software engineer with operations, infrastructure, and/or security experience for their ASC SRE team. The ideal candidate should have a passion for software engineering, a background in full stack development, and experience with React.js, Angular.js, Java, Spring Boot, and MongoDB. The role involves participating in daily standups, retrospectives, and executing strategy with a focus on customer needs. The team provides round-the-clock coverage while maintaining standard working shifts. The compensation for this role ranges from $78,600 to $142,275 annually, based on experience and qualifications.

Account Executive - Supply Chain and Logistics

Company: Keboola

Location: Remote

Posted Jan 23, 2025

Keboola, a rapidly growing data management software company, is seeking an Account Executive to join their US-based GTM team. The role involves managing the full sales cycle, engaging with leading transportation and logistics brands, and driving revenue growth. Keboola offers innovative technology, impactful work, growth potential, a supportive culture, and flexibility. The ideal candidate should have 3+ years of full sales cycle experience in a solution-based SaaS environment, industry expertise in supply chain, transportation, or logistics, and strong technical aptitude.

Internal Wholesaler

Company: MassMutual

Location: Sacramento, CA / Remote

Posted Jan 23, 2025

MassMutual is seeking an Internal Wholesaler for its MMSD Annuity Distribution team. The role involves building and growing relationships with third-party distributors such as banks, credit unions, wirehouses, and broker dealers. Key responsibilities include proactive contact with financial professionals, executing sales strategies, and maintaining strong business relationships. The ideal candidate should possess excellent communication skills, sales experience with annuity products, and proficiency with various software tools. The compensation package ranges from $70 - 85k base salary to $100 - 125k total target compensation. MassMutual values diversity and offers mentorship, networking opportunities, and a strong ethical business environment.

Project Manager

Company: New Era Technology

Location: Remote

Posted Jan 23, 2025

New Era Technology is a global company with over 4500 professionals, committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. They offer a team-oriented culture, continuous training, and competitive benefits. The primary duties include developing project management skills, facilitating organizational success, driving change management, enabling collaboration, planning and launching projects, monitoring and mitigating risks, managing data and reporting, strengthening relationships, improving project performance, and participating in team initiatives. Required qualifications include 3-5 years of project experience, a Bachelor's degree (preferred), PMP or equivalent certification (preferred), and experience creating SOPs and writing internal knowledge base articles (preferred). The role offers full remote flexibility and a compensation of $80K per year.

Network Services Specialist

Company: Kyndryl

Location: Medellin, Colombia / Remote

Posted Jan 23, 2025

Kyndryl is seeking a Network Services Specialist with extensive experience in designing, implementing, and managing network infrastructure. The role involves designing and managing network systems, monitoring performance, troubleshooting issues, collaborating with IT teams, developing governance policies, and staying updated with networking technologies. The ideal candidate should possess a Bachelor's degree in Computer Science or related field, 5 years of professional experience, strong understanding of networking technologies, and proficiency in scripting languages. Preferred qualifications include relevant certifications, experience with cloud-based networking solutions, and knowledge of DevOps practices.

Growth Partners Marketing Manager

Company: TTEC Digital

Location: Remote

Posted Jan 23, 2025

TTEC Digital is seeking a B2B marketing professional with 10+ years of experience in the technology industry, particularly in customer experience. The role involves developing and executing a strategic marketing plan for the company's growing CX technology partner ecosystem, focusing on partnerships with ServiceNow, Salesforce, Google, and NICE. The successful candidate will contribute to the vision for a scalable partner marketing foundation, create business and marketing plans, monitor KPIs, and collaborate with cross-functional teams to execute campaigns. The role requires expertise in planning integrated marketing campaigns, strong writing and PowerPoint skills, and familiarity with partner ecosystems and MDF processes.

Area Business Manager, Little Rock AR

Company: Blueprint Medicines

Location: Little Rock, AR / Remote

Posted Jan 23, 2025

The Area Business Manager role at Blueprint Medicines involves contributing to the successful launch of AYVAKIT, building a new market for patients with systemic mastocytosis, and developing markets within assigned territories. The individual will be a product and disease state expert, building relationships with healthcare professionals and cross-functional colleagues to deliver patient support. They will report to the Regional Business Director and collaborate with various teams to ensure effective patient care and market development. The role requires strong clinical and business acumen, patient-focused mindset, and excellent communication skills. A degree in health sciences, business, or related field is preferred, along with experience in Allergy/Immunology, Hematology, and/or Rare Disease. The candidate should have a proven track record in driving sales results, understanding of disease modifying therapies, and ability to navigate complex market access environments.

Senior Director, Corporate Analytics

Company: Upwork

Location: Remote

Posted Jan 23, 2025

Upwork, a global work marketplace, is seeking a Sr. Director, Corporate Analytics to lead its analytics function. The role involves overseeing several verticals, providing analytical support to business units, and acting as a trusted advisor to senior leaders. The ideal candidate should have 10+ years of analytics experience, a proven track record in building and scaling teams, and expertise in SQL and analytics tools. Experience in a two-sided marketplace and a background in trust & safety, payments, or risk are highly valued. Upwork offers a competitive salary range of $217,000—$271,250 USD, along with comprehensive benefits and a commitment to diversity and inclusion.

Account Executive - eCommerce

Company: Keboola

Location: Remote

Posted Jan 23, 2025

Keboola, a rapidly growing data management software company, is seeking an Account Executive to join their US-based GTM team. The role involves managing the full sales cycle, engaging eCommerce and retail brands, achieving revenue goals, and collaborating with a global team. The ideal candidate should have 3+ years of full sales cycle experience in a solution-based SaaS sales environment, with a background in eCommerce or digital retail. Keboola offers innovative technology, impactful work, growth potential, a supportive culture, and flexibility in a diverse, primarily remote team.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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