Customer Satisfaction Jobs in Remote

223,653 open positions · Updated daily

Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

VP, Data Center Ops - East

Company: Equinix, Inc

Location: Ashburn, VA / Remote

Posted Jan 23, 2025

Client Success Coach

Company: eMoney

Location: Remote

Posted Jan 23, 2025

The Client Success Coach is tasked with enhancing user product knowledge and increasing adoption of the eMoney platform. This role involves delivering consultative coaching, executing scalable learning initiatives, and maintaining knowledge of new features. The ideal candidate should have a Bachelor's degree, 2+ years of software training experience, and strong communication skills. The position offers a salary range of $62,000 - $79,000, along with benefits like bonus programs, retirement contributions, and health insurance.

Regional Sales Representative - HOFFMAN

Company: nVent

Location: Helena, MT / Remote

Posted Jan 23, 2025

nVent is seeking a sales professional with 5+ years of experience in a commercial, electrical, or industrial market. The role involves achieving sales quotas for Modular Metrolic enclosures in the western US, managing a sales region, training the electrical distribution channel, and identifying new product categories. The successful candidate will work remotely from a home office, travel 40-60% of the time, and require experience with Salesforce.com. nVent offers a dynamic global reach, diverse operations, and a commitment to strengthening communities. The company's portfolio includes nVent CADDY, ERICO, HOFFMAN, ILSCO, RAYCHEM, and SCHROFF.

Product Manager, Insurance

Company: Pie Insurance

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

Advisory Solution Consultant - Commercial

Company: ServiceNow

Location: Lakewood, NJ / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Solution Consultant with 7+ years of pre-sales solution consulting or sales engineering experience. The role involves guiding revenue for a product, leading discovery workshops, providing product demonstrations, and collaborating with product management, product marketing, partners, and professional services. The company offers a competitive base pay, equity, variable/incentive compensation, and benefits. ServiceNow is an equal opportunity employer, committed to inclusivity and accommodating candidates with disabilities.

GenAI Architect

Company: ServiceNow

Location: Raleigh, NC / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a GenAI Architect to drive customer outcomes and value realization. The role involves hands-on delivery of ServiceNow's GenAI capabilities, technical advisory activities, and collaboration with cross-functional teams. The ideal candidate should have at least 5 years of experience in a technology advisory role, preferably with GenAI solutions, and ServiceNow certifications. They must possess excellent communication skills, a customer-focused mindset, and the ability to work in a fast-paced environment. ServiceNow is an equal opportunity employer, committed to inclusivity and diversity.

Director, Campaigns

Company: Equinix, Inc

Location: London, United Kingdom / Remote

Posted Jan 23, 2025

Equinix, a global digital infrastructure company, is seeking a Director of Campaigns. The role involves leading the digital marketing function, designing and implementing global campaign strategies, and overseeing end-to-end campaign execution. The ideal candidate should have 15+ years of experience in demand generation and ABM growth marketing, with a strong track record of developing and executing successful campaigns in a B2B technology company. They should be proficient in using analytics to measure campaign performance and optimize campaigns for maximum ROI. The position offers a competitive pay range, with base pay varying by location.

Data Partner - Economics - US

Company: TELUS Digital

Location: Remote

Posted Jan 23, 2025

TELUS Digital AI is seeking a highly knowledgeable Subject Matter Expert for a remote Data Partner role in Economics. The role involves designing advanced, domain-specific questions and solutions, creating challenging problem sets, and collaborating with cross-functional teams. Basic requirements include a degree in Economics and strong English writing skills. The position offers flexible hours and competitive pay rates, ranging from $30 - $50 USD per hour. TELUS Digital AI is committed to diversity and inclusion, offering equal opportunities to all qualified applicants.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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