Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

DoD IT Business Development

Company: Red Cell Partners

Location: USA

Posted Jan 27, 2025

DEFCON AI is a company specializing in AI-driven technology solutions for logistics and mobility decision-making. The Business Development Manager role involves creating a sustainable Department of Defense business pipeline, executing strategies, and researching competitors. The ideal candidate should be a self-starter with enterprise-level organization skills, leveraging joint military experience. Responsibilities include daily review of DoD business development websites, weekly updates, monthly pipeline reviews, and leading partner strategies. Minimum requirements include 8 years of DoD experience, an MBA, solution-driven technical acumen, and active SECRET clearance. Benefits include comprehensive health care, paid parental leave, unlimited PTO, a remote work environment, professional development opportunities, and occasional travel. The salary range is $125,000-$160,000.

Principal Data Engineer / Architect

Company: Scribd

Location: USA

Posted Jan 27, 2025

Scribd is seeking a data engineering expert with 7+ years of experience in data architecture, modeling, and management. The role involves leading the design and development of a robust data architecture, guiding data strategy, and establishing standards for data modeling, integration, processing, and delivery. The ideal candidate will have expertise in Scala or Python, Spark, and SQL, and experience with data lake technologies, streaming platforms, and AWS data platform services. The position offers a competitive salary range and comprehensive benefits package, including healthcare insurance, parental leave, 401k matching, tuition reimbursement, and wellness stipends. Scribd values diversity and inclusion, and the role is open to remote employees in select US and Canadian locations.

IAM Architect - AM/CIAM

Company: GuidePoint Security

Location: USA

Posted Jan 27, 2025

GuidePoint Security is hiring an IAM Architect for a full-time position. The role involves providing advanced architecture and engineering support for identity access management, including workforce and customer identity solutions. The candidate must have a BS degree in computer science or equivalent, 4 years of identity technology administration experience, and advanced knowledge of various identity technologies and concepts. The role also involves planning and executing identity management roadmaps, creating documentation, and enhancing security team accomplishments.

Strategy and Operations Manager

Company: Cribl

Location: USA

Posted Jan 27, 2025

Cribl is a rapidly growing, remote-first company that values collaboration, curiosity, and a good sense of humor. They are seeking a strategic Business Operations professional with 10+ years of experience in corporate strategy or business operations at top firms or tech companies. The role involves leading transformative initiatives, partnering with cross-functional teams, and driving strategic growth. The ideal candidate will have strong analytical skills, excellent communication abilities, and the capacity to work independently and drive cross-functional initiatives. Cribl offers a competitive salary, generous benefits, and a culture that values diversity and innovation.

Clinical Network Development Specialist III (Travel + Incentives)

Company: American Specialty Health Incorporated

Location: USA

Posted Jan 26, 2025

American Specialty Health is hiring a Clinical Network Development Specialist III for their Practitioner ContractingCommunications team. The role involves recruiting various clinical practitioners, maintaining productivity in a fast-paced environment, and meeting deadlines. Responsibilities include interfaces with practitioners, generates effective electronic correspondence, identifies outreach opportunities, and travels as required. Qualifications include an associate degree or equivalent, minimum four years of sales-related duties or healthcare provider contracting experience, proficiency in MS Word, Excel, and Outlook, and a valid residential state driver's license. The position offers a salary range of $45,000 to $60,000 annually and is a remote work opportunity with company-provided technology and equipment.

Enterprise Sales Director

Company: RainFocus

Location: USA

Posted Jan 26, 2025

RainFocus, a leading software company in Utah's Silicon Slopes, is seeking an Enterprise Sales Director. The company, known for its innovative event management software, serves Fortune 500 clients globally. The role involves new account acquisition, revenue retention, and expansion. Key responsibilities include identifying customer needs, demonstrating solutions, and managing complex enterprise deals. The ideal candidate should have 7+ years of enterprise sales experience, a proven track record of exceeding quota, and strong communication skills.

Principal Product Marketing Manager - Growth

Company: Apollo

Location: USA

Posted Jan 26, 2025

Apollo GraphQL is seeking a Principal Product Marketing Manager with 5+ years of experience in PLG strategies and high-velocity sales. The role involves leading the growth marketing team, creating compelling content, and collaborating with cross-functional teams. The ideal candidate should have a strong technical understanding of distributed architectures, microservices, and APIs, and be passionate about developers and enterprise SaaS platforms. The position is remote and offers competitive compensation, benefits, and equity.

Senior Software Engineer Full Stack (Product Platform)

Company: Vanta

Location: USA

Posted Jan 27, 2025

Vanta is a company focused on securing the internet and protecting consumer data. They empower companies to practice better security and prove it with ease. Vanta's product monitors the security posture for thousands of companies, pulling tens of millions of API calls of data per day. As a Senior Software Engineer at Vanta, you'll be responsible for setting technical direction, driving complex projects, and mentoring the engineering team. Vanta offers a competitive salary, comprehensive benefits, and a commitment to diversity and inclusion.

Solutions Engineer (Pre-Sales)

Company: SpryPoint

Location: USA

Posted Jan 27, 2025

SpryPoint, a leading provider of cloud-based solutions for the utility sector, is seeking a Solutions Engineer. The role involves understanding SpryPoint's suite of SaaS solutions, collaborating with sales teams, designing tailored solutions, and building strong customer relationships. The company offers a competitive compensation package, remote work, professional development, and a supportive work environment.

Senior Developer - Integrations Team (C#/.NET)

Company: Deel

Location: USA

Posted Jan 27, 2025

Deel, a global company dedicated to helping businesses hire talent worldwide, is expanding its team. With a successful Series D in 2021 and a recent $50M raise in 2023, doubling its valuation to $12B, Deel is looking for skilled Software Engineers. The company offers a comprehensive total rewards program and values diversity. The ideal candidate should have expertise in C#, .NET Core, SOLID Principles, MSSQL, Azure DevOps, and RESTful APIs. Experience with Angular, JavaScript/TypeScript, memory caching tools, Microservices, and End-to-End Integration is a plus. Deel promotes a collaborative remote-first work culture and encourages applicants from all backgrounds.

IAM/IGA Technical Account Manager

Company: Saviynt

Location: USA

Posted Jan 26, 2025

Saviynt is a comprehensive identity authority platform that provides unparalleled visibility, control, and intelligence to combat cyber threats while enabling users with right-time, right-level access. The company's Technical Account Managers (TAMs) are seasoned professionals responsible for resolving complex problems, providing excellent technical and customer service, and driving customer success. The role involves communicating with customers, reviewing technical requirements, assisting in PreSales activities, demonstrating products, and managing ongoing customer relationships. The ideal candidate should have a minimum of 8 years of experience in Identity Governance and Administration or Identity and Access Management, with a strong track record of delivering successful solution outcomes for clients in Identity transformation programs.

Software Engineer Smart Trailer & Connected Equipment

Company: Samsara

Location: USA

Posted Jan 27, 2025

Samsara is seeking a remote full stack engineer for the Smart Trailer and Connected Equipment team. The role involves delivering end-to-end solutions for tracking equipment utilization, loads, temperature, and asset tracking. The ideal candidate should have a customer-focused mindset, strong programming skills, and experience building and shipping products. Samsara offers competitive compensation, benefits, and a flexible working model. The company is committed to diversity and inclusion.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages