Customer Satisfaction Jobs in USA

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Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Director of Offensive Security Research and Community

Company: Cobalt

Location: USA

Posted Jan 26, 2025

Cobalt, a remote-based company, is seeking an experienced offensive security leader to guide their research and community efforts. The role involves setting strategy for recruiting and retaining experts, managing security services, collaborating with product management, conducting research, and representing the company at events. The ideal candidate will have deep technical knowledge, experience delivering offensive security services, managing teams, and public speaking skills. Cobalt offers competitive compensation, benefits, and a flexible work environment.

Enterprise Innovation Business Strategy Analyst

Company: General Motors

Location: USA

Posted Jan 26, 2025

General Motors is hiring a Business Strategy Analyst for the Enterprise Innovation team. The role involves acting as a strategic partner to Product Managers, evaluating new product ideas, developing financial models, conducting market research, and aligning cross-functional teams. The ideal candidate should have a degree in entrepreneurship, finance, strategy, or a related field, with 2+ years of experience in strategy, product commercialization, or finance. Proficiency in design thinking, agile methodologies, and strong communication skills are required. The compensation range is $85,100 - $135,900, with bonus potential based on company performance, job level, and individual performance. Benefits include health and wellbeing programs, retirement savings plan, tuition assistance, and GM vehicle discounts.

Clinical Study Manager

Company: Penumbra

Location: USA

Posted Jan 26, 2025

The Clinical Study Manager is responsible for leading clinical studies for Penumbra, ensuring safety and effectiveness of products. This role involves managing project timelines, budgets, and regulatory documentation. The manager also coordinates with various internal and external stakeholders, including investigational sites, review committees, and cross-functional teams. They are expected to drive process improvements, maintain study trackers, and participate in system user acceptance testing. The role requires a Bachelor's degree in Biological Sciences or related field with 5+ years of experience in clinical trials, excellent communication skills, and proficiency in Microsoft Office, MS Project, EDC Systems, and study management systems.

Director - Revenue Enablement

Company: Red Canary

Location: USA

Posted Jan 26, 2025

Red Canary is seeking a seasoned Director of Revenue Enablement with 8+ years of experience in driving business outcomes through sales enablement and trainings. The role involves leading the vision and strategy for go-to-market enablement programs, providing onboarding training and continuous learning to internal revenue-driving teams, and working closely with sales, marketing, product marketing, and customer success teams. The ideal candidate will have a strong understanding of business and sales processes, be results-focused, analytical, and empathetic, and possess LMS evaluation and implementation experience. The role offers a base salary of $152,600 - $200,000 per year, bonus eligibility, and potential stock options. The application deadline is January 31, 2025.

Analyst Relations Senior Manager

Company: Stripe

Location: USA

Posted Jan 26, 2025

Stripe, a financial infrastructure platform for businesses, is seeking an experienced Analyst Relations Senior Manager. The role involves nurturing relationships with industry analysts, leading research cycles, and designing holistic analyst engagement programs. The ideal candidate should have 5+ years of experience in analyst relations, strong communication skills, and a deep understanding of technology and fintech concepts.

Associate General Counsel - Commercial and Product

Company: Mapbox

Location: USA

Posted Jan 26, 2025

Mapbox, a leading real-time location platform, seeks a senior lawyer with 7+ years of experience, preferably from a top-tier law firm and a technology company. The ideal candidate should have a technical degree, experience in software patent litigation or prosecution, and extensive experience with APIs and SDKs. They will handle complex sales deals, work closely with product and engineering teams, and contribute to improving operational processes. The role requires excellent communication skills, a customer-centric approach, and a sense of humor. Mapbox values continuous learning, collaboration, and practical problem-solving. The salary range is $220,000 - $300,000, plus equity and benefits.

Application Engineer

Company: GuidePoint Security

Location: USA

Posted Jan 26, 2025

The Application Engineer at GuidePoint Security will work on cutting-edge IT and security solutions, demonstrating strong communication skills and ownership of applications. They will design, develop, and maintain internet/intranet applications, automate processes, and integrate disparate systems. The role requires experience with SaaS applications, REST APIs, middleware integration tools, and ticketing systems. A Bachelor's degree in Computer Science or equivalent experience, along with 7+ years of development and integration experience, is required. The position involves approximately 10% out-of-town travel and the ability to work remotely or at regional offices.

RVP - Customer Success

Company: Tanium

Location: USA

Posted Jan 26, 2025

The text describes a Customer Success role at Tanium, a leading provider of real-time, cloud-based endpoint management and security solutions. The role involves leading a team to ensure customer success, renewal, and upsell opportunities. Key responsibilities include developing a regional customer success strategy, managing account ownership, identifying churn risk, navigating ambiguity, providing data-driven insights, collaborating cross-functionally, and driving a high-performance culture. The ideal candidate should have 8+ years of experience in Customer Success, Account Management, Sales, Renewals, or Service Management, preferably in a SaaS business model. They should possess technical acumen, strong analytical skills, and the ability to coach and develop talent. Tanium offers a competitive salary, equity awards, and a generous benefits package.

Integrations Specialist

Company: QuinStreet

Location: USA

Posted Jan 26, 2025

The job posting is for a customer-focused Integrations Specialist role. The role involves overseeing client onboarding, ensuring seamless integrations, and fostering strong partnerships. Key responsibilities include managing onboarding processes, conducting product demonstrations, customizing client experiences, and maintaining relationships. The role requires technical proficiency, strong analytical skills, and project management abilities. The expected salary range is $65,000 to $75,000 annually, with potential for bonuses and equity. The position also offers standard employee benefits.

Principal Program Manager - Product Partnerships

Company: HubSpot

Location: USA

Posted Jan 26, 2025

HubSpot's Product Partnerships team is seeking a Principal Program Manager to develop strategies for efficient collaboration with app partners, foster internal alignment, and drive customer value through deeper integrations and a better partner experience. The role involves working closely with various teams, including product engineering, developer relations, and marketing, to ensure product app feedback reaches relevant stakeholders and partners are notified of updates. The ideal candidate should have experience in designing and managing SaaS product-technology ISV partner programs, be data-driven, and skilled in stakeholder management.

Director - Performance Strategy & Operations

Company: StackAdapt

Location: USA

Posted Jan 26, 2025

StackAdapt is seeking a Director of Performance Strategy and Operations to lead a team focused on delivering world-class performance to its customer base. The ideal candidate will have deep platform expertise, a passion for operations, and the ability to explain complex concepts to diverse audiences. They will be responsible for creating a center of excellence, executing high-volume campaigns, and developing industry-leading trading and optimization tactics. The role involves partnering with Product and Marketing to deliver effective solutions to StackAdapt's self-serve customer base. The company offers a competitive salary, RRSP401K matching, comprehensive benefits, and a supportive culture.

Revenue Operations Analyst

Company: Veda Data Solutions

Location: USA

Posted Jan 26, 2025

Veda is a healthcare company that uses advanced technology to simplify data management, aiming to improve patient care. The company values collaboration, openness, integrity, grit, and warmth. They offer comprehensive benefits and a flexible PTO policy. Veda is seeking a Revenue Operations Analyst to aid in data-driven decision making, improve efficiency, and support sales operations. The ideal candidate should have 4+ years of experience in Business Operations, Revenue Operations, or Financial analysis, proficiency in Windows, GSuite, and Excel, and experience with Salesforce. Veda is committed to the health, safety, and emotional well-being of its employees, with a remote work policy.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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