Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Digital Sales Lead (QSR)

Company: Townsquare Ignite

Location: USA

Posted Jan 26, 2025

Townsquare Ignite is seeking a Digital Sales Lead with QSR industry expertise to deliver tailored, result-driven strategies. The role involves new business development, account management, and growth, with responsibilities including identifying new opportunities, building relationships, delivering sales presentations, and providing strategic guidance. The company offers a competitive commission plan, comprehensive training, and opportunities for growth. Townsquare Media is an equal opportunity employer.

Senior Growth Analyst - Marketing Campaigns

Company: Scribd

Location: USA

Posted Jan 25, 2025

Scribd is seeking a Senior Growth Analyst to join their business strategy and analytics team. The role involves collaborating with growth, product marketing, and creative teams to establish measurement frameworks, analyze and refine multichannel marketing strategies, and provide actionable insights to stakeholders. The ideal candidate should have 3+ years of experience in growth analytics, expertise in data analysis and visualization tools, and strong communication skills. Scribd offers a competitive salary range, comprehensive benefits, and a flexible work environment.

Product Support Specialist - API

Company: Pinterest

Location: USA

Posted Jan 25, 2025

The PinTech team at Pinterest is seeking a Product Specialist to support advertisers, advocate for new API features, and improve user experience. The role involves troubleshooting technical products, working with SQL and Python, and collaborating with cross-functional teams. The ideal candidate should have experience in online advertising, API integration, and data analysis. The position requires in-office collaboration 12 times a quarter and is not eligible for relocation assistance.

Principal Engineer - Automation & Connectivity

Company: Workiva

Location: USA

Posted Jan 25, 2025

Workiva is seeking a Principal Software Engineer for the Automation and Connectivity Pillar. The role involves leading engineering teams to develop platform capabilities, mentoring talented engineers, and driving technological excellence. The ideal candidate will have strategic technical leadership, system design and architecture skills, collaboration and stakeholder engagement abilities, hands-on technical contribution, mentoring and coaching experience, and a focus on continuous improvement and innovation. Required qualifications include a Bachelor's degree in Computer Science, Software Engineering, or a related field, and 8+ years of software development experience, including 3+ years in a senior or leadership role. The position offers a competitive salary range, a discretionary bonus, restricted stock units, a 401k match, and comprehensive employee benefits.

Client Experience & Onboarding Specialist

Company: The Motley Fool

Location: USA

Posted Jan 25, 2025

The Motley Fool, a purpose-driven financial information and services firm, is seeking licensed, financially savvy individuals to manage clients' nest eggs and provide personalized advice. The role involves opening new accounts, servicing existing clients, answering questions, maintaining meticulous notes, liaising with custodians, and holding client appointments. The ideal candidate should have a Series 65 or equivalent license, strong listening and problem-solving skills, patience, adaptability, and excellent communication skills. Familiarity with The Motley Fool's investment newsletter services and prior experience in administration, sales, or customer service are plusses. The company offers a flexible remote work environment, generous parental leave, stock investment opportunities, and comprehensive compensation packages.

ArcGIS Solutions Architect

Company: phData

Location: USA

Posted Jan 26, 2025

The text describes a highly skilled and experienced professional with a strong background in ArcGIS and data platform implementations. They excel in driving data platform implementations, managing complex projects, and optimizing system performance. Their expertise is complemented by a deep understanding of aligning data infrastructure with strategic business goals. They have a proven track record in professional consulting, building scalable secure solutions, and thrive in environments that challenge them to think critically and optimize systems for continuous improvement. As a part of the Managed Services team, they are driven by a commitment to customer success and long-term growth, embracing best practices and contributing to the evolution of data platforms. Their key responsibilities include platform optimization, integration and automation, security, process engineering, application development, consulting leadership, cross-functional collaboration, and mentorship. They possess required skills such as ArcGIS expertise, client-facing skills, system monitoring and tuning, performance investigations, Python proficiency, enterprise administration, high availability configuration, and user support. Preferred skills include enterprise IT knowledge and certifications. A Bachelor's degree in Computer Science, Engineering, or a related field is highly preferred. The text also highlights the benefits of joining the company, including innovative technology, career growth, a creative culture, remote flexibility, and a remote-first work environment with a collaborative culture, competitive compensation, and professional development opportunities.

Solutions Architect - Enterprise

Company: Stripe

Location: USA

Posted Jan 25, 2025

Stripe is a financial infrastructure platform for businesses, enabling millions of companies to accept payments, grow revenue, and accelerate new business opportunities. The Solutions Architecture Team partners with users to realize their full potential through prescriptive solutions. As a Solutions Architect, you'll build trusted relationships with executives, provide thought leadership, and design business models to drive new monetization opportunities and growth for both the user and Stripe. The role requires deep technical acumen, strong interpersonal and leadership skills, and a proven track record of advising enterprise-grade digital native companies.

Engineering Manager - AI Inference Platform

Company: Cribl

Location: USA

Posted Jan 26, 2025

This role involves collaborating with a talented team to integrate cutting-edge Generative AI technologies into Cribl's product suite, designing and delivering products that delight customers, and leading a cross-functional scrum team. The ideal candidate will have proven experience in leading teams for AI Inference, strong experience with Python, TypeScript, Kubernetes, and cloud providers, and a solid understanding of machine learning frameworks. Cribl offers a competitive salary and generous benefits package.

Infrastructure Program Manager - Engineering

Company: Stripe

Location: USA

Posted Jan 26, 2025

Stripe, a financial infrastructure platform for businesses, seeks a Program Manager for the Infrastructure team. The ideal candidate will lead compliance programs, work with cross-functional teams, and drive large-scale initiatives. Minimum requirements include 3+ years of software engineering, systems engineering, or technical product/program management experience, a proactive mindset, excellent analytical skills, and strong communication abilities. Preferred qualifications include knowledge of internal control frameworks, core infrastructure, multiple compliance regulations, security risks, and experience in the payments, ecommerce, SaaS, or financial services industries.

Senior Software Engineer - Community Support Engineer

Company: Airbnb

Location: USA

Posted Jan 25, 2025

Airbnb's Community Support Platform (CSP) is seeking a Senior Engineer to join the Agent Routing and Channels team. The role involves working cross-functionally with product design and engineering counterparts to build solutions that optimize the pairing of customer issues with agents. The ideal candidate should have 6+ years of industry experience, proficiency in backend server languages, and excellent communication skills. The position is remote eligible, but the candidate must live in a state where Airbnb Inc has a registered entity. Airbnb is committed to diversity and inclusion, and encourages all qualified individuals to apply.

Director of Growth

Company: Marian

Location: USA

Posted Jan 25, 2025

Marian is a woman-owned, remote-first startup seeking a highly creative, organized, and motivated Director of Growth. The role involves developing and executing a comprehensive marketing strategy, building a high-performing marketing team, conducting market research, and driving growth through various marketing channels. The ideal candidate should have proven experience in a marketing role, preferably in a startup or high-growth environment, and possess strong leadership, communication, and digital marketing skills. The company offers a competitive compensation package, equity options, and a collaborative work environment.

Senior Customer Success Engineer

Company: Apollo

Location: USA

Posted Jan 25, 2025

Apollo is seeking a Senior Customer Success Engineer to join their Enterprise Solutions team. The role involves building deep relationships with high-revenue, high-potential accounts, guiding them through complex challenges, and celebrating their successes. The ideal candidate should have 7+ years of experience in a technical customer-facing role, a strong understanding of software development and APIs, and proven experience managing high-value accounts. The position is fully remote and open to candidates based in the US or Canada, with work hours aligned to PST or MST time zones. Apollo offers competitive compensation, equity, and benefits, including medical plans and vision benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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