Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Account Manager

Company: Array

Location: USA

Posted Jan 25, 2025

Array is a financial innovation platform that offers a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace. They are seeking an Account Manager with 10+ years of B2B2C experience to manage client relationships, identify new business opportunities, and drive product sales. The role involves upselling, cross-selling, and managing renewals. Array provides comprehensive benefits including full medical coverage, unlimited PTO, 401k match, and more. The company values diversity, equity, and inclusion, and is committed to equal employment opportunities.

Product Manager - FigJam

Company: Figma

Location: USA

Posted Jan 25, 2025

Figma is seeking an experienced Product Manager to lead the vision, strategy, and execution for FigJam, an online whiteboard tool for team collaboration. The role involves guiding the product development lifecycle, collaborating with cross-functional teams, conducting market research, and building innovative workflows. The ideal candidate has 4+ years of experience as a full-time Product Manager, experience working with designers or creative professionals, and a track record of shipping high-quality software products. Figma values continuous learning and growth, encouraging applicants who are excited to develop their skills.

Head of Global Agency Development

Company: StackAdapt

Location: USA

Posted Jan 25, 2025

StackAdapt, a self-serve advertising platform specializing in multichannel solutions, is hiring a Head of Agency Partnerships. The ideal candidate will be a dynamic leader with extensive experience in media and ad tech, fostering high-performing partnerships across agencies. They will serve as a trusted advisor to global agency partners, drive thought leadership, and enhance revenue streams. The role involves building a new Global Agency Development team, collaborating cross-functionally, and representing StackAdapt at industry events. StackAdapt offers a competitive salary, comprehensive benefits, and a supportive culture.

Account Executive - Fintech Named Accounts

Company: Plaid

Location: USA

Posted Jan 25, 2025

Plaid, a fintech company founded in 2013 and headquartered in San Francisco, aims to revolutionize financial interactions. They provide tools and experiences for developers to create their own financial products, powering apps like Venmo, Chime, and Robinhood. Plaid's network covers 12,000 financial institutions across the US, Canada, UK, and Europe. The company is dedicated to improving financial health and is seeking a sales professional with 7+ years of experience to help Fintech customers achieve their unique goals.

Global Head of Field Marketing

Company: JumpCloud

Location: USA

Posted Jan 25, 2025

JumpCloud is seeking an experienced field and events marketing leader to oversee its global field marketing program. The role involves aligning the global field marketing strategy with the needs of the sales team across regions, focusing on partner activations in EMEA and APAC, and driving a dedicated event strategy for the MSP segment in North America. The ideal candidate should possess experience in global field marketing, events management, program management, and partner marketing. Key responsibilities include overseeing a team of global field marketing managers, partnering with marketing, sales, and key VAR/distributor partners, and improving event attribution and reporting post-event.

Demand Gen Account Executive

Company: NimbleRx

Location: USA

Posted Jan 25, 2025

Nimble is a healthtech company aiming to revolutionize healthcare by simplifying access, understanding, and management. They are building the largest and most loved pharmacy business globally, driven by technology and focused on enhancing patient and pharmacist experiences. The company fosters a collaborative culture, tackling challenges head-on and growing rapidly. As a Demand Gen Account Executive, you'll identify potential healthcare organizations, qualify leads, and utilize inbound and outbound strategies to generate meetings for the sales team. Nimble offers a high-growth, mission-driven environment with opportunities for career development, a comprehensive benefits package, and a commitment to diversity, inclusion, and belonging.

Product Marketing Manager - Startups

Company: Stripe

Location: USA

Posted Jan 25, 2025

Stripe, a financial infrastructure platform for businesses, is seeking an experienced product marketer to shape the roadmap, drive launches, and grow adoption of Stripe products for startups. The role involves developing messaging and positioning, crafting narratives, and engaging teams across sales, campaigns, demand generation, and product to drive awareness, pipeline, and revenue. The ideal candidate should have 7+ years of product marketing experience, preferably in B2B settings, with a strong focus on creating incredible customer experiences and a users-first mindset.

Director of Product - Messaging Channels

Company: ActiveCampaign

Location: USA

Posted Jan 25, 2025

The Product Director of Channels will own the strategy and execution for SMS, WhatsApp, and email channels. They will lead a team of Product Managers, collaborating with various departments to deliver innovative solutions that drive growth. The role involves defining the vision and roadmap for these channels, ensuring high-quality outcomes, and launching new product offerings. The ideal candidate should have extensive product management experience, particularly in communication products, and a strong strategic mindset.

ABM Campaign Manager

Company: Mattermost

Location: USA

Posted Jan 25, 2025

Mattermost is seeking a dynamic ABM Campaign Manager to join their growing marketing team. The role involves developing, executing, and optimizing highly personalized multichannel campaigns targeting key accounts across priority verticals. The ideal candidate should have a strategic mindset, a hands-on approach to campaign management, and a proven track record in creating high-impact ABM programs. They will oversee the overall email marketing program, ensuring alignment across all campaigns and maintaining best practices for segmentation, automation, and performance optimization. The role requires collaboration with sales, product marketing, and demand generation teams to develop personalized account journeys and build audience segments based on account intent, firmographics, and engagement data. The candidate should have 35+ years of experience in B2B and/or B2G marketing with a focus on account-based marketing, demand generation, or field marketing. They should also have expertise in email marketing best practices and experience with marketing technologies and ABM platforms.

Manager - DevSecOps

Company: American Specialty Health Incorporated

Location: USA

Posted Jan 25, 2025

American Specialty Health Inc is hiring a Manager DevSecOps for their Consumer Technology QA department. The role involves managing a portion of the DevSecOps engineers, fostering collaboration, and implementing DevOpsQuality Assurance practices. Responsibilities include leading a team, developing project plans, coordinating activities, evaluating performance, and managing key performance indicators. Qualifications include a Bachelor's degree in technology, minimum three years of experience managing technology platforms, and experience with Agile methodologies. Core competencies include strong collaboration skills, network troubleshooting, and Azure cloud experience.

Senior UX Copywriter

Company: Scribd

Location: USA

Posted Jan 25, 2025

Scribd is seeking an experienced UX writer for a part-time contract role, with potential for full-time. The role involves crafting compelling copy for three brands, collaborating with cross-functional teams, and continuously improving based on feedback and metrics. The ideal candidate has 5+ years of UX writing experience, strong collaboration skills, and a customer-centric mindset. Scribd offers flexibility, impact, growth opportunities, and a supportive culture.

Staff Product Manager - Data Platform

Company: Webflow

Location: USA

Posted Jan 25, 2025

Webflow, a leading visual development platform, is seeking a highly experienced Staff Product Manager for its Data Platform team. The role involves defining and executing the vision for the data infrastructure, working closely with engineering and cross-functional teams, and ensuring data quality and compliance. The ideal candidate should have 7+ years of product management experience, a strong technical background, and experience with cloud-based data solutions. Webflow offers competitive compensation, comprehensive benefits, and a culture that values equality and inclusivity.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages