Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Software Engineer (L1) - Voice Connectivity

Company: Twilio

Location: USA

Posted Jan 25, 2025

Twilio is seeking a Software Engineer L1 for Video and Voice to join their team. The role involves evolving Twilio's Voices Security and Traffic Management platform using cutting-edge technologies. The engineer will work on real-time services with high throughput and low latency, collaborate with cross-functional teams, and gain deep industry insights. Required qualifications include a Bachelor's degree in Computer Science, 1 year of hands-on experience, and proficiency in at least one Frontend and one Backend language. The role is remote but not eligible for hiring in CA, CT, NJ, NY, PA, or WA.

Senior Director - Business Development

Company: 1Password

Location: USA

Posted Jan 25, 2025

1Password is seeking a Senior Director of Business Development with 8+ years of experience in leading business development or sales teams. The role involves developing and scaling outbound and inbound programs, partnering with marketing and product teams, and utilizing analytics to drive continuous enhancements. The position is remote within Canada and the US, with a base salary between $181,000 USD and $245,000 USD (or CAD equivalent). Benefits include health, dental, 401k, generous PTO, wellness programs, and company equity.

Senior Software Engineer - Models

Company: Weights & Biases

Location: USA

Posted Jan 25, 2025

Weights & Biases is a Series C company with $250M in funding, serving over 1000 customers including OpenAI, NVIDIA, Microsoft, and Toyota. They offer a comprehensive AI developer platform for building deep learning models and generative AI applications. The company is hiring a Product-Focused Software Engineer for their Models team, responsible for leading new product initiatives, collaborating with other developers, and focusing on end-user experience. The role involves working directly with customers and other engineering teams to build products and customer experiences that accelerate machine learning model development.

2025 Summer Intern - Business Analytics

Company: Workiva

Location: USA

Posted Jan 25, 2025

The company is committed to attending career fairs and recruitment events, with positions potentially open for a few weeks before closing. The recruitment season for this position ends on February 21st, 2025. Interviews are scheduled for early to mid-March, and offers are expected by the end of March, 2025. Summer internships start on May 19th, 2025. The Business Analytics Intern will act as an ad hoc Data Analyst, working with existing metrics, reports, and BI processes. The role requires a Bachelor's degree or higher in a relevant field, statistical knowledge, database skills, attention to detail, and proficiency in R or Python. Familiarity with cloud solutions like AWS and GCP is preferred. Workiva is an Equal Employment Opportunity and Affirmative Action Employer, committed to diversity and providing reasonable accommodations for applicants with disabilities.

Senior Software Engineer- Backend

Company: StackAdapt

Location: USA

Posted Jan 25, 2025

StackAdapt is a leading programmatic advertising platform specializing in multichannel solutions. It empowers digitally-focused companies to deliver exceptional campaign performance. The company is recognized for its innovative approach, high performance, and diverse, inclusive workplace. StackAdapt is currently hiring a Backend Software Engineer with 5+ years of experience in building scalable distributed real-time microservices, working with large data sets, and utilizing messaging queues. The company offers competitive benefits, including RRSP401K matching, comprehensive mental health care, and a robust training program.

Software Engineer (L1) - Identity Engineering

Company: Twilio

Location: USA

Posted Jan 25, 2025

Twilio is seeking a motivated Software Engineer to join their Email Identity team. This role is ideal for new graduates with early career experience who are passionate about creating reliable, scalable, and testable software. The Customer Lifecycle group is central to Twilio's continued growth, and this position is needed to help the Email Identity engineering team build and maintain the email communications platform. The ideal candidate should have a Bachelor's degree in Computer Science, Engineering, or a related field, and at least 1 year of software development experience. Proficiency in modern programming languages such as Ruby, Go, Python, Java, or C++ is required. The role involves designing, developing, testing, and deploying Identity features, participating in Agile ceremonies, managing work using GitHub, Jira, and build-deploy systems, and ensuring clear documentation of projects. Twilio values diverse experiences and encourages everyone who meets the required qualifications to apply.

Senior Manager - Training and Content Management

Company: hims & hers

Location: USA

Posted Jan 25, 2025

The Senior Manager Training and Content Management will lead a team of Training Specialists, Instructional Designers, and Content Analysts, focusing on delivering exceptional training and content for world-class customer experiences. This role involves leadership and team development, program development, content management, cross-functional collaboration, continuous improvement, strategic influence, and industry expertise. The ideal candidate should have 8+ years of experience managing training teams, expertise in instructional design, strong organizational skills, analytical skills, and excellent communication abilities. The company offers competitive compensation, unlimited PTO, comprehensive health benefits, an ESPP, employee discounts, 401k benefits, and offsite team retreats.

Software Engineer - Ruby Infrastructure

Company: Gusto, Inc.

Location: USA

Posted Jan 25, 2025

The Staff Engineer on the Product Infrastructure RubyRails team at Gusto is responsible for improving developer productivity through tooling, APIs, and feedback mechanisms. This role involves seeking out inefficiencies, ideating solutions, and collaborating with various teams to deliver end-to-end product experiences. The ideal candidate should have 5+ years of experience in software development and architecture using RubyRails, experience in building tooling, and strong communication skills.

2025 Summer Intern - Territory Development

Company: Workiva

Location: USA

Posted Jan 25, 2025

The text announces a job opportunity for a Territory Development Intern at Workiva. The position involves researching accounts, identifying business opportunities, and supporting pipeline growth. The intern will work closely with the team, contributing to engagement strategies and campaigns. The job posting will close on February 21, 2025, with interviews starting early to mid-March and offers by the end of March. The internship offers a salary range of $21,000, 401k participation, paid sick leave, and a chance to further learning experiences. Workiva values diversity and equal employment opportunities.

Senior Security Consultant - GRC

Company: GuidePoint Security

Location: USA

Posted Jan 25, 2025

The job description outlines a role that involves delivering successful consulting engagements across multiple governance offerings, performing maturity assessments against NIST CSF and other best practice security frameworks, leading engagements for large multinational organizations, and establishing strong relationships with customers. The role requires a minimum of 3 years of direct experience in GRC-related consulting services, a strong understanding of security frameworks, and excellent communication skills. Preferred experience includes demonstrated experience with data governance and protection programs, risk assessment methodologies, and cybersecurity assessments for M&As. Standard industry certifications are preferred.

Director of RevOps

Company: Cobalt

Location: USA

Posted Jan 25, 2025

Cobalt, a remote-first company founded in 2013, is seeking a Director of RevOps to lead and develop Sales and Marketing Operations. The role involves building a high-performing RevOps team, designing annual GTM strategies, and collaborating with FP&A to translate plans into financial projections. The ideal candidate should have 10-15 years of experience in Sales Ops, Revenue Ops, or management consulting, with a proven track record in leadership and a global mindset. Cobalt offers competitive compensation, benefits, and opportunities for growth in a rapidly expanding industry.

3PL Fulfillment Manager

Company: Trafilea

Location: USA

Posted Jan 25, 2025

Trafilea, a dynamic and innovative Tech Ecommerce Group, is seeking a 3PL Fulfillment Manager. The role involves managing and optimizing end-to-end processes for inbound and outbound operations across all 3PL warehouses. The manager will ensure performance in inbound inventory, outbound returns, and continuous improvement of processes. They will also be responsible for strategy initiatives, omnichannel strategy, packaging improvements, 3PL expansion, and new businesses audits. The ideal candidate should have at least 35 years of experience in operations, knowledge of supply chain processes, and strong experience with MS Excel, Tableau, Lucidchart, SQL, and MS Access. Trafilea offers a collaborative, dynamic work environment with opportunities for professional and personal growth, a commitment to diversity, equity, and inclusion, and a great benefits package including remote work and learning subsidies.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages