Customer Satisfaction Jobs in USA

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Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Director of Sales - Hospitality

Company: Ottimate

Location: USA

Posted Jan 22, 2025

Ottimate, formerly Plate IQ, is seeking a dynamic and results-driven Director of Sales for the Hospitality sector. The role involves leading a team of 56 Account Executives, developing sales strategies, managing performance, providing training, fostering customer relationships, collaborating with other teams, preparing reports, staying updated on industry trends, improving sales processes, managing budgets, and participating in events. The ideal candidate should have a Bachelor's degree, 5+ years of sales experience, a proven track record in SMB, midmarket, and enterprise sales, strong leadership skills, excellent communication, problem-solving skills, strategic thinking, proficiency in CRM software, and a deep understanding of the hospitality industry. Ottimate values a growth mindset, diversity, and a people-first approach. The company offers a remote-first environment, competitive salary, benefits, annual retreats, and opportunities for growth.

Enterprise Sales Engineer

Company: Cyberhaven

Location: USA

Posted Jan 21, 2025

Cyberhaven is seeking an experienced Enterprise Sales Engineer to join their team. The role involves driving go-to-market efforts, supporting the Enterprise Sales team in a presales capacity, and leading prospect engagements including demos and proofs of concept. The ideal candidate should have 4+ years of experience as a Sales Engineer, with a focus on data protection solutions and crossplatform endpoint agents. Cyberhaven offers a competitive salary, stock options, and a flexible work environment. The company values deep thinking, ownership, continuous learning, customer obsession, enjoying the journey, and reaching for ambitious goals.

Territory Director

Company: phData

Location: USA

Posted Jan 21, 2025

The Territory Director is a strategic role in scaling the business, responsible for building and maintaining relationships with strategic partners, sourcing and acquiring new customers, and managing relationships at buying accounts within the territory. The ideal candidate should have 5-15 years of experience in consulting sales delivery or a hands-on technical role, with a proven track record of delivering measurable results and exceeding targets. They should be value-driven, entrepreneurial, and a team player, with strong verbal, written, and presentation skills. The role involves exceeding sales targets, co-selling with ecosystem partners, driving lead generation activities, partnering with team members, and taking accountability for the phData brand in the territory. The company offers comprehensive benefits including medical insurance, 401k plan, home office equipment stipend, annual stipend for learning and development, unlimited paid time off, and paid holidays.

Staff Customer Success Manager

Company: Acceldata

Location: USA

Posted Jan 21, 2025

Acceldata, a market leader in Enterprise Data Observability founded in 2018, is seeking a Staff Customer Success Manager. The role involves guiding clients towards success, building trusted partnerships, driving product adoption, and fostering long-term value. The ideal candidate should have data and AI domain knowledge, 10+ years of experience in Enterprise Customer Success, and a proven track record in senior customer-facing roles. Acceldata is an equal opportunity employer committed to providing equal employment opportunities regardless of job history, disability, gender identity, religion, race, color, caste, marital/parental status, veteran status, or any other special status.

Sales Engineer

Company: Aria Systems

Location: USA

Posted Jan 21, 2025

Aria Systems is seeking a Senior Sales Engineer with 5+ years of experience in enterprise solutions. The role involves providing direct sales support, conducting discovery sessions, and presenting solution designs. The ideal candidate should have a strong technical background, excellent communication skills, and the ability to translate complex technical information into simplified concepts. The company offers a dynamic working environment, competitive salaries, and benefits. Aria Systems is an EEO employer that actively pursues and hires a diverse workforce.

Lead Data Analyst - Operations & Fulfillment

Company: hims & hers

Location: USA

Posted Jan 22, 2025

The Sr Data Analyst for Operations Analytics role at Hims & Hers involves leading advanced analytics projects, mentoring junior analysts, and collaborating with cross-functional teams to drive efficiency, scalability, and innovation. The role requires expertise in operational data, storytelling, and data-driven decision-making. Key responsibilities include designing scalable platforms, tackling complex problems, establishing KPIs, identifying growth opportunities, and presenting insights to stakeholders. The ideal candidate has 8-10 years of experience in data engineering, business intelligence, or analytics, with advanced proficiency in SQL and R/Python. Strong communication skills and the ability to thrive in fast-paced environments are essential. Benefits include competitive compensation, unlimited PTO, comprehensive health benefits, and employee discounts.

Technical Product Manager II - Billing and Identity Platform

Company: Mapbox

Location: USA

Posted Jan 22, 2025

Mapbox, a leading real-time location platform, is seeking a Technical Product Manager II for their Billing and Identity team. The role involves developing flexible and secure usage-based billing and identity & access control solutions, driving antifraud initiatives, and building a future-proof billing platform. The ideal candidate should have 5+ years of experience in Technical Product Management, excellent communication skills, and a strong understanding of systems architecture, payment processing, and security. The company values high-performing, creative individuals who are familiar with diverse backgrounds and experiences.

Software Development Engineer III, Cloud Platform

Company: Mapbox

Location: USA

Posted Jan 21, 2025

Mapbox is a leading real-time location platform, chosen by over 35 million developers for its flexibility, security, and privacy compliance. The Cloud Platform team ensures seamless Continuous Integration and Delivery, reliable API Infrastructure, and supports 300+ Mapbox Engineers worldwide. The team is looking for a Software Development Engineer III to lead the companywide retooling to a multiaccount AWS environment, build reliable and scalable infrastructure, and promote a culture of operational excellence.

Client Executive

Company: Atmosera

Location: USA

Posted Jan 21, 2025

Atmosera is a full-lifecycle cloud technology transformation firm specializing in application and data professional services, security, compliance management, and Azure operations. The company aims to accelerate innovation, increase operational agility, and improve ROI in modern technology and human expertise. As a Client Executive, the role involves promoting Atmosera's expert approach, selling world-class Azure Operations Services, and generating profitable deals while delivering long-term client value. The ideal candidate is a curious, inquisitive storyteller with strong sales, strategic account planning, and solution-oriented skills. The role offers a comprehensive benefits package, including health, vision, dental, 401k, and performance-based compensation. Atmosera is an equal opportunity employer committed to diversity and inclusivity.

Global Pet Relocation Manager

Company: PetRelocation

Location: USA

Posted Jan 21, 2025

PetRelocation, a global pet relocation company, is seeking a Global Pet Relocation Manager. The role involves managing end-to-end pet relocations for clients, building relationships, and ensuring successful relocations. The ideal candidate should have strong relationship management skills, excellent communication, and organizational abilities. They should be comfortable working independently and adapting to change. The company values diversity and offers benefits like work-life balance, medical insurance, and learning opportunities.

Sr. Modern Work & Security Programs Manager

Company: Pax8

Location: USA

Posted Jan 22, 2025

The Sr Modern Work & Security Programs Manager AMER is responsible for driving Pax8's Microsoft revenue by managing dedicated headcounts, aligning sales strategies with revenue targets, and growing participation in Microsoft programs. They develop and execute strategic program and sales plans, drive key executive briefings, and build strategy and execute strategic training plans. The Senior Manager also oversees project management of all Microsoft Canada Programs, manages relationships with Microsoft Partner Development Managers, and leads key Microsoft + Pax8 Events and trainings.

Senior Software Engineer

Company: Kontakt.io

Location: USA

Posted Jan 22, 2025

Kontaktio is a platform that optimizes care operations by reducing waste, cutting costs, and improving revenue. It uses AI, RTLS, and EHR data to automate workflows, adapt in real-time, and orchestrate all aspects of care delivery. The platform is easy to deploy and scale, providing a clear picture of spaces, equipment, and people, thereby eliminating inefficiencies and enhancing the patient experience. With a measurable 10X ROI and over 20 use cases, Kontaktio is the go-to platform for better and faster care delivery operations. The company has experienced exceptional growth, expanding its team from 70 to 130 professionals and quadrupling its Annual Recurring Revenue (ARR). Kontaktio is seeking a Senior Software Engineer with a proven track record in building impactful solutions in high-paced environments. The role involves designing, developing, and deploying scalable full-stack applications, collaborating cross-functionally, building secure HIPAA-compliant systems, contributing to AI/ML-powered workflows, optimizing CI/CD pipelines, supporting on-premise and cloud-hosted applications, and driving product innovation with a user-first approach to UI/UX design and development.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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